Hearing Consultants - Lake St. Louis

1000 Lake St Louis Blvd Ste. 115 Lake St Louis, MO 63367
(314) 488-2915

A message from Hearing Consultants - Lake St. Louis about COVID-19:

We are still open to serve you and we're taking every precaution to disinfect all spaces and equipment between patients. Please call ahead for an appointment.


Photo of Sarah Chandler, AuD, CCC-A from Hearing Consultants - Lake St. Louis

Sarah Chandler,


Dr. Sarah Chandler is a licensed audiologist with over a decade of experience helping people achieve healthy hearing. She earned a bachelor’s degree from Rockhurst University and her master’s degree in audiology from Vanderbilt University.  Dr. Chandler holds a certificate of clinical competence in audiology from the American Speech Hearing Language Association and experienced in the latest hearing aid technology.

Megan Kelly,


Megan has over fifteen years experience in Audiology.  She received her Bachelor’s Degree from Southern Illinois University and her Master’s Degree in Audiology from Washington University.  She is licensed as an audiologist in the state of Missouri, a member of ASHA (American Speech-Language-Hearing Association) and holds a Certificate of Clinical Competence in Audiology.  Megan currently serves as a pediatric audiologist on the Missouri Newborn Hearing Screening Standing Committee. She is experienced in diagnosing hearing loss and fitting hearing aids on children and adults of all ages. Her specialties include diagnosing infant and pediatric hearing loss, early intervention, auditory processing disorders, and hearing aid technology.   In addition to her duties coordinating the newborn hearing screening program at Hearing Consultants, in conjunction with SSM Health, Megan serves as the area MOHear representative, guiding families with newly identified hearing loss.

Jacalyn Segura,


Jacalyn received her Doctoral degree in Audiology from Northern Illinois University. She is licensed as an audiologist in the state of Missouri and a member of ASHA (American Speech-Language-Hearing Association) who holds a Certificate of Clinical Competence in Audiology. Jacalyn joined our practice in 2020 after providing services at a multi-physician Otolayngology clinic in Kentucky. She is experienced in fitting hearing aids for many types of hearing disorders. Her specialties include diagnosing infant and pediatric hearing loss, communication strategies for people with hearing impairment, and hearing aid technology. Jacalyn is originally from the St. Louis metropolitan area.


Clinic location map


Healthy Hearing posts all positive and negative reviews that meet publishing criteria.

Read 1 verified patient review for Hearing Consultants - Lake St. Louis! Their review score was 1 () from 1 review.

Write a review Sort by:

“I went to this place because of my insurance. Got the test and had to go to one of their their recommended Ent Drs. He ordered an MRI of my brain and suggested I had a tumor in my middle ear that could grow into the brain. The MRI was negative but I didn’t find out for 4 agonizing days and I know for a fact the report was on the ENT’s desk the second day. He was curt when he finally called me at 10pm the fourth night and only after I had called his service asking him to call. Finally I have to go back to Tru Hearing to get fitted. I was there for over an hour going through the process and they ordered the devices to fit my ears, supposedly. About two weeks later they called and I went to get them. They did not fit after all they put me through. Then I was told that I would have to have custom ones made and that would be more money. I was not happy. I told them up front my ear canals were small and with all the fitting I went through, I guess they missed that. They are incompetent. They even told my insurance Co that I had the devices sent back. They sent them back and didn’t tell my insurance Co. that they screwed up on the technique of fitting them. These people are not trustworthy and the manager claims to be a physician who can’t tell the size of an ear canal. I guess they don’t provide ear devices for children. After all that time I have nothing. I should have been told right away that they had nothing to fit me and not wasted my time and traumatized me by suggesting a brain tumor. I would not recommend them.”

Diana H. of Defiance, MO   
09/18/2020    Review submitted online

Official Response from Hearing Consultants - Lake St. Louis:
“We are sorry you were disappointed in your experience. It is always disappointing to find that at an initial fitting an adjustment to the initial plan may need to be made. We are unable to comment further due to privacy laws on individual cases. TruHearing is a large corporation who contracts with many providers and they are always happy to provide many options for their members to pursue further care at other facilities. To clarify and not in particular to this case, we are not affiliated with any ENTs or physicians, though we do often print off a list of area physicians that are covered by a patient's insurance plan for their convenience if red flags in testing are raised according to American Speech Language and Hearing Association recommendations for referral to Otolaryngologist (ENT) specialist to rule out retrocochlear causes of hearing loss. As a general rule, we also routinely recommend that our patients follow up on their hearing tests with their primary care physicians. Those primary care physicians or ENT/otolaryngologists may order further testing. An audiologist cannot order an MRI. As per State and Federal recommendations, we request medical clearance if red flags for retrocochlear loss are present, at which point, we may discuss local physicians, otherwise, we are in no way affiliated with any ENTs or other physicians.”
Received 09/21/2020

Clinic details

Hear what you've been missing

Hearing Consultants Inc. provides individual hearing care plans for their patients based on the patient’s needs, lifestyle and budget. They utilize state-of-the-art equipment and services along with the latest in technology in hearing aids and devices from the top manufacturers. Their professionals develop a lasting relationship with all their patients in order to ensure complete satisfaction in their hearing healthcare. 

Visit one of our two locations:

12255 DePaul Drive  Suite #860 North Medical Building Bridgeton, MO  63044

1000 Lake Saint Louis Blvd  Suite #115 Lake St. Louis, MO  63044

Hearing care services

Our services include the following:

  • comprehensive hearing testing and evaluations
  • hearing aid sales – latest technology
  • hearing aid dispensing and fittings
  • hearing aid accessories
  • hearing aid service including cleaning, checks, maintenance and repairs
  • hearing aid batteries
  • assistive listening devices
  • in-office repairs
  • pediatric audiology services


(314) 488-2915

Hours of operation

Monday8:30 am - 4 pm
Tuesday8:30 am - 4 pm
Wednesday8:30 am - 4 pm
Thursday8:30 am - 4 pm
Friday8:30 am - 4 pm

Clinic links

Accepted forms of payment

  • Visa
  • MasterCard
  • Cash
  • Check
  • Debit
  • Insurance accepted, please call for details
Disclaimer: This clinic profile is for general information purposes only.
Made for your lifestyle. Made to connect. Made for you.