Salem Hearing Aid Center

“I have been a client at Salem Hearing Aid Center for many years. I found out about them through a friend. I will never forget my first contact with Chris James. He sat me down and asked me what I disliked about my current hearing aids. He listened to what I had to say: they were very uncomfortable in my ears...I would take them out at home. Also they did not improve my hearing all that much. Virtually no customer service from my former hearing center. He listened to me very kindly and respectfully. Then proceeded to address each of my issues. If you want someone who really listens to you and then proceeds to address every concern, then Salem Hearing Aid Center is the place for you”

“Salem Hearing has provided excellent quality service and products, Steve is very knowledgeable, thank you!”

“Steve has gone way beyond to help adjust my hearing aids, test my hearing ability with several different types of tests. He checks and double checks the adjustments he makes and then is having me to come back in a week to see if the adjustments are meeting my hearing expectations! Super people! And super qualified!!”

“Very knowledgeable very helpful great set of people ”

“excellent customer service, explained the complete process during the hearing test and during the delivery process of the hearing aids. Stephen took as much time as needed to make sure i was comfortable and performed the turn up of the hearing aids with me in the room which my previous audiogist did not take the time like he did. entire staff is very friendly and makes you feel comfortable. highly recommend these folks. ”

“I can't recommend Salem Hearing Aid Center enough! Their customer service is absolutely incredible. I've been back three times now, and each visit has been nothing short of exceptional. The staff is always welcoming, knowledgeable, and genuinely cares about their clients. They take the time to listen to my needs and ensure that I am completely satisfied with my hearing aids. I would never go anywhere else. If you're looking for top-notch service and a team that truly puts their customers first, this is the place to go.”

“It makes my day to go to the hearing place they are very thorough all of them very informative very personable, I have referred several people to them ”

“This is a professional hearing aid site. The diagnostics they use not only to initially fit a client for hearing aids but their ongoing assistance. Time is always given for instruction regarding the devices used. Outstanding!”

“Entertaining and professional, and they worked well with my insurance to make the best choice for my hearing. I didn't want hearing aids, but they made it easy and I know much more than previously. Great follow-up, too.”

“Excellent customer service. Always willing to help and explain the process ”

“Outstanding customer service and support! Taran Crocker made the whole process easy. I got my previous hearing aids from Costco and there is no comparison with the personal service and the depth of explanation provided by Taran.”

“My review appointment was handled by Taran Crocker. He was very knowledgeable and efficient. I thought I might need my hearing level raised but after completing a new hearing test he was able to offer me new domes. My hearing is much better. Taran’s customer service skills were impressive. Excellent service.”

“Stephen James checked my hearing in each ear. Then, he updated my hearing aids. Great service! ”

“They always keep my hearing in fine shape. Regards”

“I have been a patient for seven years. I have been very satisfied with each visit. The staff is great, they are always friendly and helpful. ”

“During every visit they answer all my questions and explain everything in detail.”

“Mr. James was available to check over my husband's hearing aids and charger. He explained all what he was doing and updated the hearing aids.”

“Very comprehensive, professional and caring. They DO NOT push you into purchasing. I highly recommend Salem Hearing!”

“Super great and very wiling to help. Thank you.”

“They listen to my hearing problem and with a few tests and correction to my existing hearing aids fixed my problem.”

“Quality service very professional seam to always solve your problems problems ”

“Excellent service. Friendly staff. Highly recommend,”

“Professional approach and caring team!”

“Very helpful, thorough, informative, and friendly.”

“Chris & Steve does excellent customer care. Something that is very seldom found these days. Excellent when come to knowledge and experience. I have been to a number of Hearing Places and no one can beat them. I would recommend them every day ”

“Steve and Chris are both excellent audiologists. Steve was exceptionally capable at taking care of the programming needs I had. They are very knowledgeable and helpful. I recommend them”

“I found Chris very professional and caring. Working with him was a pleasure. He was very helpful by making the evaluation process seamless and finding the right hearing aids….and working out a payment plan.”

“Chris es muy amigable y tiene muncha sabiduria ,te recomiendo que lo visites. Chris is very friendly and he has a lot acknowledge , I recommend to see him.”

“Chris is very knowledgeable, friendly and takes time to explain. Always a pleasure ”

“It helps so much to have someone who has has hearing issues themselves to help a client. Chris took extra time with me because I was staying on the coast and was not local. ”

“Really helpful & very nice!”

“Stephen was execellent! He was very thorough and knowledgeable. I will definitely be going back for future hearing tests and hearing aids.”

“Very helpful and professional. Great hearing aid experience. Even received coffee while we waited. What more could you ask for?”

“Both Chris and Steven are highly knowledgeable about the products and services the provide and can provide a possible assistance program for qualified people, well satisfied with the process from start to finish.”

“Chris was very personable and informative as he walked me through all of the tests. But before that, he was wonderful in educating me about what and why we all need hearing tests and what could happen if we neglect our hearing. After the test he informed me of the results and the options to improve my hearing and stability. Overall it was a more than worthwhile experience.”

“Everyone went out of their way to help me with unique issues”

“Everyone has been very helpful. However I’m just really tired of various businesses wanting reviews”

“Oh, what a blessing to hear! I'm so very pleased with not only the quality of the hearing aids, but the excellent service provided by Chris & Steve. I have recommended Salem Hearing to several friends, and will continue to do so!”

“Great people and very knowledgeable. Very easy to work with.”

“Appreciate the attention to detail and positive experience ”

“I’d been trying to repair my hearing for years & consequently I was very reluctant to even try but I am certainly glad I did! From the very start Stephen & the entire office were polite & very helpful. Chris helped me if Stephen was out. If I had a problem they fixed it quickly, Warranty issues were virtually none existent & if they came up they were handled with the utmost professionalism. I look forward to a long future relationship with these people & have already recommended Them to other folks.”

“When I moved to Salem i was so happy to find SHAC. I called to ask questions and made an appointment based on the friendly staff person. I then met Chris and was delighted to find someone who could help me out with new hearing aids that really work for me. Chris is fun, understanding and helpful! All staff are easy to work with! I have also seen Stephen who is knowledgeable and kind. I will never go anywhere else. Give them a call.”

“they are great people and know what you need”

“Very competent”

“This is the third provider I have used to purchase hearing aids over the past 18 years. (The changes are due to changes in providers used by my insurance plan.) My experience with SHAC has surpassed past experiences. I was disappointed to lose my first hearing aid providers when my insurance changed. I got my next set of aids at a big box store at a much lower cost. They were fine, but not as comfortable, with them sitting high on my ears, interfering with glasses frames. After 3 years, the volume and clarity decreased. My insurance would no longer cover that provider aids and I had to select one of their preferred providers. I chose nearby SHAC . So very glad I did! Chris helped me select the aids that are best suited for my needs and preferences. They are comfortable and perform beautifully. Hopefully, I won't need new aids for many years, but. if I do, I will return to Chris and Salem Hearing Aid Center-with or without insurance coverage!”

“I took my dementia mother there for her hearing and they were so amazing with her. Kind, patient and gentle. I was so impressed that I made an appointment for myself and had my ears checked. Great set of brothers.”

“Caring professionals who go the extra mile to get me what I needed!”

“Friendly, competent staff. Great results!”

“Always helpful and friendly. ”

“I love these guys, they supply 3 generations of our family. My father in law has had hearing aids for probably 40 years and he was thrilled with the customer service to allow him blue tooth to hear his children, grands, & greatgrands by phone. My hubby lost a lot of hearing after chemo..the aids & service we have has changed my hubby’s quality of life, our son has autism & his part of the spectrum is auditory process, the hearing aids & service has not only changed for the better his life & job performance but those of us that deal with him. Chris & Stephen are WONDERFUL to help you with your hearing AND the customer service is over the top!”

“Wonderful service by two outstanding professionals in a very pleasant atmosphere. ”

“An excellent experience. My third attempt at hearing aids. The first two (through other providers) failed to accomplish what I needed. My experience with Salem Hearing Aid Center was outstanding, and I'm completely satisfied with my new devices. Very professional staff. I would recommend them unconditionally.”

“Always great to work with.”

“The folks who helped me were friendly, knowledgeable and professional. The TruHearing equipment works well. Follow-up visits, adjustments and repairs have been impressive. ”

“Chris has been very thorough and professional. I am pleased with the service and attention I've received.”

“Chris and James have guided me along the path to the best hearing aids I have owned. The follow up visits to ensure the devices are achieving the desired goal and making any adjustments deemed necessary have been excellent. Also, Emily has a wonderful personality and always greets me with a smile and a positive attitude. Thanks to each of you for making all my visits successful and painless! *October 2023 Update - Always willing to answer questions and explain details in layman terms. Have a problem - they will work it out and if necessary send the piece to the supplier for a solution. Nice to know the staff are willing to go to whatever steps are necessary to help. Friendly and helpful, always with a smile.. Well done!”

“Chris and Jim are very competent in hearing field. I like that their training is always current with the technology.”

“Service and follow up is excellent”

“I love this business! Chris gave me an exceptional opportunity to 'try out' hearing aids before having to buy them, which meant I could hear my son's wedding vows clearly, even in an outdoor venue. He also helped me find an affordable payment option I would not have known about. He's attentive and always works to ensure I can hear my best. I'm a customer for life, for sure. ”

“Very pleasant, stress free experience!”

“Chris is straight forward and knowledgeable. Explained what was going on…. felt comfortable the whole time. ”

“Very professional, knowledgeable, friendly and just a good experience ”

“I am always so impressed with Salem Hearing Aid Center. Very courteous, professional, and friendly. Started going there a few years ago and have never regretted it. Thanks Chris and James.”

“Prompt, courteous, informative, and very personable. Couldn’t be more satisfied. ”

“The brothers are thorough and professional. Fun to work with and helpful. Would recommend them to everyone. ”

“Chris was excellent, as always!”

“Well done, good information, friendly service”

“Today was my 1sr appointment and it was very pleasant and informative. I took in a test done elsewhere and Stephan explained it to me, something the other clinic failed to do. This clinic was very gracious to take me in when I showed up very late. They completed my appointment ...I wondered layer if I interfered with the lunch schedule. Anyhow, at this time I'm wishing to say thumbs up.”

“I had to get a place that would work with the insurance, that I have. I couldn't be happier. Very helpful, courteous, and caring. I love everyone that I deal with there.”

“Have been with Salem Hearing Aid Center for over10 years. Wonderful help, customer service and products. Salem Hearing Aid Center is very much Appreciated!!”

“Fantastic HEARING CENTER…..VERY PROFESSIONAL AND CARING CLINIC. THEY DONT MISS A THING……”

“I completely forgot my appointment and they called to remind me...they WAITED for me to make it and conducted a very professional exam. The technician was very through when explaining everything to me. I would highly recommend. Feb. 2023 Update: I'm having a tough time getting use to wearing aids... so... they are giving me "assignments" to help me get to the point where I will enjoy my new aids. They were quick to get me in and tested last year, helpful in directing me to the aid I needed, and always polite. Something that is missing in lots of businesses these day. ”

“They did a great job on my hearing aids I'm on the second set and they are amazing ”

“Excellent, caring service.”

“Extremely happy with my visit today, friendly staff and the Drs we’re very knowledgeable about the many variety of hearing aid available. I felt very comfortable and pleased with my purchase today. I highly recommend Salem Hearing Aid Center. ”

“Great service very informative”