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Read 20 verified patient reviews for Wales Hearing Center - Alexandria! Their average review score is 4.5 () from 20 reviews.
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“My experience with Wales was AWFUL. I will never return and share my experience with family and friends.”
Received 06/24/2020Official Response from Wales Hearing Center - Alexandria:“Dear Lynn, Thank you for taking the time to share your experience but I cannot hide the fact I am disappointed you felt it was an “awful” one. I have been your hearing healthcare professional for more than 20 years and am saddened you would not reach out to me directly if you were disappointed by the service I provided. I do want to make things right. I felt I was providing exemplary service when just recently I completely replaced your hearing aids and absolute power earmold with new devices at no charge in less than a week. Please call me directly so that we can talk about how I could have handled that transaction differently. Patient satisfaction is very important to me. Please accept my apology when I say I am sorry for whatever I may have said or done to make your last experience in my office an unpleasant one. Since 1974, I have been helping people improve their lives through better hearing and I would like to continue providing excellent service to you as well. Sincerely, Greg Wales, Owner ”
“He was very very rude! Wouldn't listen to what I wanted, dismissing me when I was telling him what I was looking for. Just an overall rude individual.”
Received 06/24/2020Official Response from Wales Hearing Center - Alexandria:“Dear Michael, While I do not have someone with your name as a patient in my records, clearly you had a negative experience with a hearing care professional, and as someone with 40 years’ experience in the field, that concerns me. These are trying times we are in and perhaps all of us have fuses that are a little shorter than normal. Since I cannot find record of you in my patient database, perhaps you confused my clinic with another one? If you are seeking hearing healthcare, I am happy to offer my experience and expertise to help. Again, on behalf of the industry I have been committed to for decades, please allow me to apologize for any negativity you encountered. Stay well. Sincerely, Greg Wales, Owner ”
“100% satisfaction with the service Greg has given me. I have had a few issues adjusting to wearing hearing aids and Greg has always been there to help. I would recommend Wales Hearing Center to everyone in need of hearing support. ”
“My experience was very good. Greg Wales has been in the hearing aid business over 40 years. He is very knowledgeable of his product. Very warm and courteous atmosphere. Always there for the customer. I would highly recommend Greg. ”
“Greg Wales and his staff are Excellent people - very concerned about their patients. High Quality Service!! ”
We offer comprehensive hearing evaluations and will work with you to find the best hearing solution for you. Our staff is trained in the latest technology and offers a complete selection of hearing aids from many manufacturers. We also offer personalized follow up care to ensure that you remain satisfied with your hearing.
Hearing care services
Our services include the following:
- hearing screenings
- comprehensive hearing testing and evaluations
- hearing aids
- hearing aid fittings to ensure proper amplification
- hearing aid accessories
- hearing aid service including cleaning, checks, maintenance and repairs
- hearing aid batteries
- assistive listening devices
Call us today to schedule your appointment to hearing better.
Hours of operation
|Monday||10 am - 4 pm|
|Tuesday||10 am - 4 pm|
|Wednesday||10 am - 4 pm|
|Thursday||10 am - 4 pm|
|Friday||10 am - 4 pm|
Accepted forms of payment
- American Express
- Financial aid
- Financing available for those who qualify
- Insurance accepted, please call for details