Wales Hearing Center - Alexandria

Official Response from Wales Hearing Center - Alexandria:

“Dear Lynn, Thank you for taking the time to share your experience but I cannot hide the fact I am disappointed you felt it was an “awful” one. I have been your hearing healthcare professional for more than 20 years and am saddened you would not reach out to me directly if you were disappointed by the service I provided. I do want to make things right. I felt I was providing exemplary service when just recently I completely replaced your hearing aids and absolute power earmold with new devices at no charge in less than a week. Please call me directly so that we can talk about how I could have handled that transaction differently. Patient satisfaction is very important to me. Please accept my apology when I say I am sorry for whatever I may have said or done to make your last experience in my office an unpleasant one. Since 1974, I have been helping people improve their lives through better hearing and I would like to continue providing excellent service to you as well. Sincerely, Greg Wales, Owner ”

Official Response from Wales Hearing Center - Alexandria:

“Dear Michael, While I do not have someone with your name as a patient in my records, clearly you had a negative experience with a hearing care professional, and as someone with 40 years’ experience in the field, that concerns me. These are trying times we are in and perhaps all of us have fuses that are a little shorter than normal. Since I cannot find record of you in my patient database, perhaps you confused my clinic with another one? If you are seeking hearing healthcare, I am happy to offer my experience and expertise to help. Again, on behalf of the industry I have been committed to for decades, please allow me to apologize for any negativity you encountered. Stay well. Sincerely, Greg Wales, Owner ”