Arizona Hearing Center

2627 N 3rd St Ste 100 Phoenix, AZ 85004
(602) 714-2244

Staff

Photo of Mark  Syms, MD from Arizona Hearing Center

Mark Syms,
MD

Dr. Mark Syms is the founder of Arizona Hearing Center and a Board Certified Otolaryngologist who belongs to a number of prestigious associations. He is a published author and lectures on neurotology locally, nationally and internationally.

Lindsay Tucker,
AuD

Audiologist

Lindsay Tucker is a licensed audiologist providing audiology services to clients in our Phoenix office location.  She is a professional in her field and can help identify and treat your hearing needs with the latest technology in hearing aids and devices.

Location

Clinic location map

Reviews

Healthy Hearing posts all positive and negative reviews that meet publishing criteria.

Read 4 verified patient reviews for Arizona Hearing Center! Their average review score is 2.5 () from 4 reviews.

Write a review Sort by:

“I have been extremely disappointed in my experience here, specifically in my attempts to purchase hearing aids. (Dr. Syms seems great, and provided information on hearing aids that are right for me that I had not heard before from any other audiologist). Besides being disorganized with what seems to be a lot of turn over, the biggest heartbreak was in losing $500 in a “non refundable fitting charge” that I was not told about beforehand. After learning that Arizona Hearing Center does not take insurance for hearing aids, but that I could purchase and submit a reimbursement request to my insurance company myself, I went forward with this only because I was not aware that this place would charge me $500 if my insurance reimbursement did not go through, and if I needed to return them. I did submit for reimbursement, but found out a couple weeks later that the information that Arizona Hearing Center gave me specifically to request reimbursement was not adequate (it was not the “superbill” that is needed to request reimbursement, and did not contain enough information to be processed by United Healthcare). By then my return window with Arizona Hearing Center was nearly up, and I had to return the hearing aids, minus the $500 fee that I was not aware of. You would think that if all patients need to submit for reimbursement from their insurance company, Arizona Hearing Center would be better at providing you with the correct reimbursement information needed by insurance companies. It feels like this place is just out to make money at your expense. I have new insurance now through a new employer, but I certainly will not be coming back here for hearing aids.”

Sarah S. of Phoenix, AZ   
03/30/2022    Review submitted online

“Hard to rate as I was recommending Dr Syms to my friend who has severe diabetic hearing loss. As the other reviewer stated, he is arrogant. He has his opinion and doesn't listen well. BUT he is an excellent surgeon and can work miracles. It's hard to balance those two things. He will not become a friend. He will do excellent work. It has been years since I was there and I still remember his condescending attitude. But my friend is having such a difficult time getting good results - what good is her sweet doctor if she still can't hear after $4000? That's why I would still recommend Dr Syms.”

Helga B. of Phoenix, AZ   
04/05/2021    Review submitted online

Official Response from Arizona Hearing Center:
“Dear Helga, We are so sorry but please be assured that over the many years since you visited our office, we are always endeavoring to do better. Patients are our number one priority and we do listen to your feedback and work hard at improving so you will have the best experience. In fact, in the years since your visit, we are encouraged by an overwhelming amount of positive feedback from our patients. Thank you for your feedback. We do take it to heart and will always strive to do better. We are here for you and Dr. Syms is in fact listening!”
Received 04/08/2021

“Dr. Syms was the worst experience of my 40+ years with ear problems. He didn't listen to much I had to say and had his mind made up before he examined me. He was condescending and arrogant and showed zero empathy. He didn't really have any solutions and seemed displeased about advice I had received from other trusted doctors. Basically if I wanted to purchase another CI he may be able to help me other than that my problems were my own. I couldn't recommend based on my experience.”

David K. of Phoenix, AZ   
11/25/2018    Review submitted online

Official Response from Arizona Hearing Center:
“Thank you for the feedback. We are sorry about your recent visit. Our office strives to provide the best care and outcomes for our patients. We are sorry we did not meet this goal for you. Please contact our office if you wish to discuss this issue further.”
Received 11/27/2018

“All that ringing and buzzing is gone. 3 years now my AB Implant still going strong! 60 years deaf. Now i hear everything. Dr Syms can do this surgery in his sleep. Great doctor and staff is wonderful and understanding! God bless you all. 24 great grand children and i can hear then talk and cry. They keep up with you. Not just implant you and let you go. He is the best!!”

Mary W. of Riverdale, IL   
05/23/2018    Review submitted online

Clinic details

Hear better, live better

You wouldn’t expect a sound home to be built without the use of a talented craftsman. The same goes for your hearing loss and treatment options. You should expect a plan that treats your hearing loss, and doesn’t sell a hearing aid. Rather than simply fitting a device, we provide comprehensive care from a board-certified otologist, neurologist, and audiologist.

Arizona Hearing Center is a cutting-edge hearing care facility providing comprehensive, family-focused care. We care for patients in a respectful, forthcoming and accessible manner and offer compassionate, individualized treatment. We educate future hearing healthcare professionals on innovative technologies and the treatment of complicated conditions.

We are the hearing loss experts.

Visit either of our two locations:

Phoenix Office 2627 N 3rd St  Suite #100 Phoenix, AZ 85004

Sun City West Office 14418 W Meeker Blvd Sun City West, AZ 85375

Hearing care services

  • Diagnostic audiologic assessment
  • Hearing aids sales and dispensing
  • Assistive listening devices
  • Hearing aid service, repair, maintenance and cleanings
  • 75-day adjustment period to ensure your 100% satisfaction
  • Prosper Healthcare Lending financing available

We Are An Out Of Network Provider****

(602) 714-2244

Hours of operation

SundayClosed
Monday8 am - 5 pm
by appointment
Tuesday8 am - 5 pm
by appointment
Wednesday8 am - 5 pm
by appointment
Thursday8 am - 5 pm
by appointment
Friday8 am - 5 pm
by appointment
SaturdayClosed

Clinic links

Accepted forms of payment

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Cash
  • Check
  • Debit
  • Financing available for those who qualify
  • Insurance accepted, please call for details
Disclaimer: This clinic profile is for general information purposes only.
Oticon new superior hearing technology for everyone