Hearing Aid Works Audiology
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Staff
Dr. Carolynne Pouliot,
AuD
Doctor of Audiology
Dr. Pouliot earned her Audiology Doctorate in 2009 at the University of Buffalo, focusing on the latest advancements in hearing loss treatment. With a wealth of expertise she specializes in tinnitus management, noise-induced hearing loss, vestibular assessments and the fitting of various hearing devices and models. Additionally she offers her services at skilled nursing facilities and conducts home visits. Originally from West Irondequoit, she now calls Penfield home where she lives with her husband and four children.
Dr. Brena Brennan,
AuD
Audiologist
Dr. Brennan completed her Doctorate degree at Syracuse University in 2022, following a Bachelor of Science in communication sciences and disorders from the University of Massachusetts-Amherst in 2018. Committed to delivering personalized care she specializes in adult and pediatric diagnostic testing, tinnitus management, cerumen removal and hearing aids. Dr. Brennan has knowledge about all major hearing aid manufacturers. Raised in Syracuse NY she now calls Fairport home. Where She enjoys spending time with friends and family, being outside on sunny days, and staying active.
Location
Reviews
Healthy Hearing posts all positive and negative reviews that meet publishing criteria.Read 104 verified patient reviews for Hearing Aid Works Audiology! Their average review score is 4.95 () from 104 reviews.
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“Very friendly and professional staff. My hearing test was extremely thorough and pinpointed exactly what was going on with my hearing. I never felt rushed. I was referred to the office by a college friend, and in turn recommend them to anyone experiencing hearing loss. ”
12/02/2024 Review submitted online
“I would Like to tell you what a wonderful experience I had at Hearing Aid Works All the staff were welcoming and extremely helpful. Dr Carolynne Pouliot who administered my hearing test and hearing aid fittings could not have been more patient and knowledgeable she explained everything every step of the way. I would explain her as a bucket full of niceness. I would highly recommend this business to anyone who needs services for their ears.”
11/12/2024 Review submitted online
“Carolynne is a very personable and caring audiologist. She is thorough in checking my ears before my annual hearing test. Carolynne listens to my hearing needs and provides valuable information about health insurance hearing benefits. She always shares the latest innovations about my hearing aid manufacturer. Carolynne is excellent and I am thankful that she is my audiologist.”
10/28/2024 Review submitted online
“Brena is a very careful and caring audiologist. The thoroughness of her exam is very reassuring that my hearing now the best it can be. Thank you”
10/15/2024 Review submitted online
“Carolynne is the best. I've dealt with and I've seen several audiologists. She is very knowledgeable, caring and explains everything so you can understand it. She depends on word of mouth and referrals so no expensive TV ads to pay for. Her prices are the most reasonable around.”
09/14/2024 Review submitted online
“Dr Carolynne is knowledgeable, personable, and always takes the time to fully answer any questions, and address all issues. I have complete confidence in her ability to help me with my hearing loss and persistent tinnitus. ”
08/27/2024 Review submitted online
“The staff is so great, they are very professional and really know how to make you feel comfortable and informed. I always have a great experience there”
04/17/2024 Review submitted online
“1st time - didn't know what to expect. Walked me through it, very friendly and efficient. Highly recommend!!”
03/29/2024 Review submitted online
“very friendly and helpful”
03/27/2024 Review submitted online
“Everyone is very professional, yet friendly and caring. My husband and I saw both audiologists and they both explained things very well and asked questions to help diagnose what we needed to do. We've already set up our return visits.”
03/21/2024 Review submitted online
“This is a fantastic Audiology Practice! Everyone there is there for the patient from the front desk to your audiologist. I highly recommend Hearing Aid Works. You won’t be disappointed. ”
03/15/2024 Review submitted online
“Professional, pleasant and efficient service”
03/15/2024 Review submitted online
“A very pleasant experience with an excellent staff”
03/13/2024 Review submitted online
“Very knowledgeable Doctor of Audiology. Excellent service and technical analysis and advice. Effkicient plans for follow up as needed. ”
02/28/2024 Review submitted online
“Hearing Aid Works changed my life when they listened to me and believed me when previous doctors hadn't. For three years, they have never wavered in their compassion, empathy, and professionalism, and have even let me pay my bill over time when I was struggling financially. Bottom line: knowledgeable, responsive, and caring staff who go above and beyond for their patients ”
02/27/2024 Review submitted online
“From my first visit, the only practice I will continue to work with.”
01/21/2024 Review submitted online
“Very nice people they all know what they are doing. Takes time to talk to you and make sure you understand everything.”
10/12/2023 Review submitted online
“Dr. Pouliot and all of her staff go the extra mile to provide the most professional hearing care available in the Rochester area in my opinion. They utilize audiology best practices and deliver the in-depth diagnostic and custom fitting testing and follow up needed to get the most performance out of and deliver the most client satisfaction from today's top brands of hearing aids. I know, because they have done and are continuing to do this for me. I highly recommend their services.”
09/28/2023 Review submitted online
“Knowledgeable and thoughtful people who really listen to your needs”
09/26/2023 Review submitted online
“I saw Carolynne on the recommendation of someone who did a hearing presentation. I was very impressed with her openness, her friendly personality and her ability to explain all the results.”
09/21/2023 Review submitted online
“Had a n excellent experience at my check up and annual hearing test. The Audiologist, Brena Brennan, was informative, communicated extremely well, made it comfortable for me to ask questions. I would definitely recommend this provider.”
09/20/2023 Review submitted online
“Carolynne and her staff are personal, patient focused, and genuinely care about you and making your quality of life better living with hearing loss.”
07/05/2023 Review submitted online
“Go out of their way to be helpful and professional. ”
05/23/2023 Review submitted online
“Very friendly and efficient staff. ”
05/18/2023 Review submitted online
“Carolynne and her staff are great. My daughter and i have been going there for years. Highly recommend it!!”
05/13/2023 Review submitted online
“I have been working with Dr. Pouliot for quite a few years. She is very personable and takes care of my hearing aid needs quickly and professionally. Her staff are professional and pleasant. I highly recommend them to anyone with hearing issues.”
04/29/2023 Review submitted online
“Everyone at hearing aid works is great, very professional and so nice to work with”
04/22/2023 Review submitted online
“Great people! Always enjoy seeing them. They do an excellent job.”
03/13/2023 Review submitted online
“I've been a client of Hearing Aid Works Audiology for 3 years. It was the best decision I ever made. I came to them after previous doctor refused to listen. Pun intended, I feel seen and heard every time I visit.”
02/18/2023 Review submitted online
“Fantastic experience… friendly and welcoming staff. Dr. P was very thorough and kind. I highly recommend this medical practice. ”
12/19/2022 Review submitted online
“Carolynne was very through in my exam Explaining each and every detail She did an excellent job with me”
12/19/2022 Review submitted online
“A number of years ago, I lost hearing in one ear due to a medical condition. After an exam, I was advised there was new technology that would help with my hearing loss. A cross over hearing aid was recommended and has made an amazing difference in my hearing. The office worked with insurance getting me a good partial reimbursement of cost. After receiving the new cross over hearing aid, time was spent getting it set up and answering all questions. I was very pleased with the service I received.”
12/09/2022 Review submitted online
“Great service and very thorough explaining step by step with my new digital hearing aids and iPhone app! ”
11/16/2022 Review submitted online
“Great competent staff - highly recommend ”
10/07/2022 Review submitted online
“Nice people, a bit confusing because of insurance coverage questions. Good and quick service. Waiting on my hearing aid now. Quite far from my home but would I highly recommend for locals.”
10/03/2022 Review submitted online
“Everyone at Hearing Aid Works is very nice to work with for your Hearing Aids. Easy to get a appointment when you want.”
10/03/2022 Review submitted online
“The Audiologists are wonderful. They always have a smile. They try to do their best to fix your your Hearing Aid, before sending it back to the manufacturer. The Audiologist explain everything in great detail at each appointment. They also help work with you Health Insurance to ensure you get the best Hearing Aids fit for you. ”
10/01/2022 Review submitted online
“Appointment with Brittany was thorough and everything was explained to me.”
09/19/2022 Review submitted online
“I was very impressed with the thoroughness of the hearing evaluation. Brittany took the time to patiently and clearly explain the test results, as well as my hearing aid options, to this "technically-challenged" senior. ”
08/11/2022 Review submitted online
“ Above and beyond! While on vacation, my hearing aid stopped charging. These amazing folks went out of their way to assist to resolve the issue. They are kind, compassionate professionals who put their clients first. Thank you!”
06/04/2022 Review submitted online
“I was able to get an appointment in one day! I was greeted with a smile and the audiologist, Brittney, fixed my issue in less than 15 minutes. Small practice with big results!”
06/03/2022 Review submitted online
“Staff is very friendly, very helpful, makes you feel very comfortable and at ease.”
05/31/2022 Review submitted online
“Attention to detail, and the friendliness is like being a family member, BEST BRANDS ,and equipment that's available, just an overall GREAT experience. ”
05/12/2022 Review submitted online
“I was totally happy with my visit . I m hearing so much better could not believe the difference . thank so much I can now hear my grand kids when they are talking to me .not so good having to hear my wife lol”
07/18/2021 Review submitted online
“My first experience with hearing aids. Was a bit nervous but Carolynne immediately put me at ease. Visit was pleasant and very informative and professional. Highly recommend.”
06/28/2021 Review submitted online
“Carolynne was great, and I love my hearing aids.... they make a world of difference!!”
06/26/2021 Review submitted online
“Carolynne Pouliot was the best audiologist I have been to. She is kind, patient, extremely knowledgeable about testing and thoroughly explains everything. I am very happy that I found her. ”
05/28/2021 Review submitted online
“This was my first encounter with hearing aids and I was treated so professionally and completely given total instructions on how to have better hearing the doctor was great and helping me set up my two hearing aides. Thank you Dr. Carolynne Pouliot”
04/29/2021 Review submitted online
“We began promptly. My audiologist explained the procedures & results clearly and potential follow up measures. Very efficient.”
01/29/2021 Review submitted online
“Very informative, compassionate, patient and great service. Highly recommend!!”
10/01/2020 Review submitted online
“My experiences with Hearing Aid Works Audiology have always been great! Carolynne and her associates always makes sure to cater to your preferences and address your concerns, even as a deaf patient. If they need a specialized service like advanced ear wax removal, their referrals have been top-notch. All around, you will be taken care of — one way or another.”
07/25/2020 Review submitted online
“As an out-of-towner caught with an inoperative device, the office is responsive and most helpful to a stranger who needs a one time service. ”
07/18/2020 Review submitted online
“Dr. Pouliot was professional and personable. Her assessment was spot on and helpful in dealing with my on going issues. Everyone in the office was helpful in this strained COVID environment. Many thanks for their wonderful services.”
06/10/2020 Review submitted online
“I cannot believe how great my visit was. I have already suggested you to a friend. I look forward to a long relationship. As a one sided-hearer, hearing augmentation has been difficult. Today I heard voices outside a very heavy door! Thank you again. ”
04/30/2020 Review submitted online
“Incredibly helpful, nice, and professional. I was very happy with their service! I Highly recommend!”
03/03/2020 Review submitted online
“It was super easy to schedule an appointment, complete the paperwork, and submit my insurance. My experience was very positive as the staff was friendly, knowledgeable, and listened to my concerns. ”
01/26/2020 Review submitted online
“Luanne was very helpful and explained everything to us. ”
12/13/2019 Review received via mail
“Following a virtual intervention by my family and a referral from my good friend, I reluctantly made an appointment with Carolynne Pouliot a month ago. Now I wish I had done it years ago. She and her staff are great, not to mention highly professional, and my new Oticon hearing aides are world class. What I love most is the Bluetooth connection that allows me to talk and listen on my iPhone, not only to conversations but everything else like music, podcasts, and videos. Yes they are expensive, but boy are they worth it!”
11/27/2019 Review submitted online
“A very professional and thorough hearing evaluation. Carolynn explained the options available to me. I am pleased with the hearing aids and personal service I received. ”
11/22/2019 Review received via mail
“Leanne is excellent. Could not ask for a better person. Leann helped me with my hearing aids so that do not hurt. ”
10/22/2019 Review received via mail
“I got my first hearing aids from Hearing Aid Work from Carolynne Pouliot she is very knowledgeable and very nice. Answers all of my questions and concerns.”
10/18/2019 Review submitted online
“Don't let the size of the office mislead you. I was very pleased with the consultation and hearing assessment I received from Dr. Pouliot. My current hearing aids are well over 10+ years old. I am amazed as to where the technology and sophistication of the devices is now and what can be accomplished. I would highly recommend Hearing Aid Works Audiology to either a prospective user or someone interested in replacing/upgrading an older product. ”
09/17/2019 Review submitted online
“She was very responsive and thoroughly explained the new device I was fitted with. I highly recommend Hearing Aid Works.”
09/16/2019 Review submitted online
“This place was great, especially Leehan Barton BC-HIS, the audiologist. I was out of state and they took me right away. ”
08/08/2019 Review received via mail
“My experience was easy. ”
07/22/2019 Review submitted online
“I was very pleased with the quality and professional hearing exam I received. ”
07/22/2019 Review received via mail
“Leeann, she is the best. Very helpful and friendly. She is a definite asset to your company. Kelly and Vanessa were also very accommodating. A great visit. ”
07/15/2019 Review received via mail
“Sarah was (is) terrific. She is helpful and confident. Took the time and was patient. Everyone was nice.”
06/23/2019 Review submitted online
“Chose Hearing Works because of their excellent reviews online and they lived up to them. I am very happy with my new hearing aids. They make life so much better. ”
05/06/2019 Review received via mail
“Outstanding! Tech +”
04/30/2019 Review received via mail
“Very good experience. A shorter wait time in office would be great. ”
04/08/2019 Review received via mail
“Very patient oriented. I felt so well received and had a great experience getting my first hearing aid. ”
03/20/2019 Review received via mail
“I am very pleased with the service I've received at Hearing Aid Works Audiology. The staff are well trained, respectful and understanding and the results are commendable. ”
03/18/2019 Review received via mail
“Leeann was great telling me what was going on. She was polite and very helpful. Wish I came here sooner. ”
03/13/2019 Review received via mail
“Each member of the staff performed their task in an efficient and professional manner. They created a relaxed atmosphere with an excellent result. A team effort was evident. ”
02/27/2019 Review received via mail
“1st time hearing aid wearer. Test given. Device suggested - followed recommendation. Novice wearer. Staff helpful. ”
02/07/2019 Review received via mail
“Always patient and listens to any issues I'm experiencing. Solves all issues and I leave very satisfied with product and service. ”
01/14/2019 Review received via mail
“Leeanne was superlative! She was professional, knowledgeable and caring. She was also more than willing to spend all the time necessary to answer all my questions and concerns. AAA+++”
10/12/2018 Review received via mail
“My experience was wonderful. ”
10/12/2018 Review received via mail
“My experience was very good, very satisfying, very helpful. ”
10/05/2018 Review received via mail
“The staff at Hearing Aid Works are always helpful. Carolynne and Leean have been more than helpful to me at providing a solution to my hearing loss and redeeming my quality of life. They are resourceful, understanding, patient and great people. ”
10/05/2018 Review received via mail
“Everything was explained to me perfectly so I could understand it. I've been to different audiologists over the years, Carolynne surpasses all of them by far. Very grateful to find her. ”
09/19/2018 Review received via mail
“I am very pleased. Leean is excellent, patient, professional and very knowledgeable. I would highly recommend her to all interested. ”
09/17/2018 Review received via mail
“Leeann was fantastic with me hooking up my Bluetooth!”
09/17/2018 Review received via mail
“My experience was very helpful. Cleaned the hearing aid, put in a new battery. Removed the ear wax, tested the hearing aid and adjusted it for better hearing. Excellent service and on time for my appointment. ”
09/17/2018 Review received via mail
“My experience was excellent. Everyone I have dealt with has been friendly, patient and super helpful. ”
09/05/2018 Review received via mail
“Everything was handled with professional and excellent service. ”
08/29/2018 Review received via mail
“Professional, knowledgeable, great girls. Love my hearing aids. ”
08/07/2018 Review received via mail
“I'm always treated with kindness and helpfulness from Lee Ann and the other women who treated me since coming to you. Just wish you could be on the West side, need someone to bring me. And, oh, the price is right! ”
07/25/2018 Review received via mail
“I came to Dr Pouliot with hearing aids that weren't working. She examined, cleaned, and tested them. Replaced a faulty microphone for minimum cost and got me up and running. I can HEAR again! When I went back after six weeks to follow up, she tweaked the programming a little. Now, I am hearing even better. Thanks Dr Pouliot. You are a gem ”
07/16/2018 Review submitted online
“Best service for my ears I have ever received. Dr Pouliot is kind and thorough. You will not be dissapointed.”
07/12/2018 Review submitted online
“The care that my son (T.C) received was above and beyond what I could have asked for after 13 years of not being able to hear out of both ears. They really talked to him about everything and how it worked and what to expect. I would recommend them to everyone that needs hearing aids. ”
07/09/2018 Review received via mail
“Thanks to Dr.Pouliot I can hear so much better, I didn't realize till the hearing aids were put in that I had lost a lot of my hearing . I can hear people from across the room, and hear the birds early in the morning.I didn't really know how much I was missing till I got my hearing aids. Dr. Pouliot is kind generous and compassionate, she will help in what ever way you need help.People can't even tell that I have a hearing aids. I am very thankful for them and for Dr. Pouliot !! ”
06/16/2018 Review submitted online
“I knew my hearing was getting bad, but I didn't know how bad until I was tested here and I got a hearing aid. I'd been spending a lot of time by myself because conversations were so much work. Now, I'm social again and TV's get turned down. Thanks for my life back. ”
04/19/2018 Review received via mail
“Being able to hear and understand conversations again is a miracle to me. My office visits and diagnosis were a very positive experience. Everyone is very friendly and understanding of my needs and wants to help. Thank you. ”
01/09/2018 Review received via mail
“Professional, friendly. A+++”
12/29/2017 Review received via mail
“Dr. Carolynne Pouliot Au.D. related to me in a compassionate, intelligent and totally knowledgeable way. From the first visit, in my opinion, she not only fully restored my hearing but returned my self-esteem to a healthy condition which I hadn't realized had been so damaged by my hearing loss over the past 2 years or more. Thank you so much Carolynne!”
12/20/2017 Review received via mail
“Carolynne Pouliot at Hearing Aid Works is wonderful - so knowledgeable and accessible, making the experience of getting hearing aids pain-free and a joy. LeeAnn, receptionist, is also terrific!!”
04/12/2017 Review received via mail
“I've been having hearing problems for some time now. I consulted 3 other audiology care givers, but had terrible experiences. Dr. Pouliot is 100% different from others, she is wonderful and I can now hear! ”
03/23/2017 Review received via mail
“Quick, easy and I really have much better hearing now. ”
12/22/2016 Review received via mail
“My elderly aunt has been a patient of Hearing Aid Works Audiology since its inception, and has been provided care through Carolynne prior to the companies formation. My aunt has developed a strong relationship with Carolynne in part associated with her clinical skills, empathy and ethical grounding in her recommendations. If it weren't for Carolynne , my aunt would have never agreed to a hearing aide (which she desperately needs!). ”
05/31/2016 Review submitted online
“The doctor was very friendly and patient with all of my questions. I will be going back again.”
03/11/2016 Review submitted online
“I have referred a few patients to Hearing Aid Works. I've heard nothing but excellent reviews of professional care and wonderful service from all staff. For one person who was home-bound, the in-home service was incredible. ”
11/16/2015 Review submitted online
“Very friendly and professional. I recommend to friends and family.”
11/16/2015 Review submitted online
A message from Hearing Aid Works Audiology:
We are here to serve you. Please call our office today for an appointment.
Clinic details
We repair and dispense all makes and models of hearing aids for the best price. We employ Doctors of Audiology. We do office visits home visits and skilled nursing home visits. We offer exceptional service for diagnostic hearing testing, tinnitus, vestibular assessment and hearing aids.
Hearing care services
**All services are performed at our office OR your home, for your convenience.**
- Hearing Aids
- Vestibular Assessment
- Tinnitus Assessment
- Diagnostic hearing testing
- Custom ear plugs, headphones and products
Hours of operation
Sunday | Closed |
Monday | 9 am - 5 pm by appointment |
Tuesday | 9 am - 5 pm by appointment |
Wednesday | 9 am - 5 pm by appointment |
Thursday | 9 am - 5 pm by appointment |
Friday | 9 am - 5 pm by appointment |
Saturday | Open by appointment |
Evening and/or weekend hours available by appointment. Please call to schedule. |
Clinic links
Accepted forms of payment
- Visa
- MasterCard
- American Express
- Discover
- Cash
- Check
- Debit
- Financing available for those who qualify
- Insurance accepted, please call for details