ClearLife Hearing Care - Lewisville

Official Response from ClearLife Hearing Care - Lewisville:

“We're very sorry to hear that you had a disappointing experience! We do continue to serve the senior living facilities that we always have, and it's challenging when a patient moves into a center that we don't provide house call services to. We understand it can be frustrating when you've come to expect in-home care, and we do try to provide options such as free overnight shipping labels for repairs, HIPAA compliant video calls, and in-office services to make things as simple and convenient as possible. Our Lewisville office is a shared office with FYZICAL Therapy & Balance Centers, and our patients are able to benefit from the balance and vestibular rehabilitation that they provide, while their patients are able to utilize our audiology services. We're passionate about providing comprehensive care to help our patients maintain their quality of life, and this arrangement is beneficial to many of our patients, however it can be a bit non-traditional! We are committed to our patients' satisfaction from the day they receive their aids forward, so we hate to know that you feel we weren't prepared for your appointment. Our doctors routinely review patient notes from previous appointments and do everything possible to be prepared for your appointment before you arrive, so if you felt this wasn't the case we sincerely apologize. All of our patient appointments are very important to us. If there are supplies that you were charged for that did not fix the problem, it is our policy to refund you for the incorrect supplies repair the problem at hand! Your success is our priority. We apologize that the doctor didn't get back to you as quickly as expected. Our office's communication wasn't clear on our plan to follow up with you on Friday, and our miscommunication was rightly disconcerting to you. The doctor had a list of several patients to follow up with at the end of the day that Friday after seeing his patients for the day, and you were on that list, and we are sorry for the misunderstanding! We did get back with you that Friday afternoon and scheduled an appointment to fix the charging situation the following Monday. We do not want your mother to go without functioning aids for an extended period; that is not how we view patient care and we're sorry that's what we led you to believe! Again, we hope that we can resolve this issue very quickly and restore your faith in us as a trusted guide in your loved one's hearing journey.”