Bluegrass Hearing Clinic - Mount Sterling

“Office staff very nice. I like where they are located now. Easy parking and access to building. Overall office setting very kind, friendly and knowledgeable of patient needs. I would highly recommend this office!”

“Bluegrass Hearing is the best. So respectful and helpful.”

“The staff always make time to help their clients. I’ve had several sets of hearing aids and they always trying get make my hearing better. I have a problem with my left one. It will work and than gets stopped up. They always take care of getting it fixed. I believe it’s the elements causing it even though I try and clean it . They are always trying to make it right.”

“Virginia and Dr Shelley go above and beyond to make sure everything is working well and that I’m happy with my purchase. Dr Shelley is thorough and honest about what she thinks is a good fit. One hearing aid brand I tried kept having feedback. She said I could try them if I wanted to but she really would dissuade me from keeping them and found a pair that did work for me. It is such a pleasure to go to my appointments as I always feel so well cared for!! Highly recommend!! ”

“Always friendly and very helpful staff. They will work to resolve any issues. ”

“Everyone connected with this office is always so professional and helpful and most of all so caring. Always put my mind at ease whenever I visit. Highly recommend ”

“It is a joy to work with them they take good care of you help with what ever needs to be done very nice and understanding ”

“It was a joy working with these people it was a great experience ”

“To echo a previous review, Dr. Heath and Virginia are both wonderful people. Dr. Heath pays attention to details and this business is operated as one should be. 5 stars Plus!”

“I’ve had my hearing aids for about a year now. Such a huge difference that they have made in my life! The staff is outstanding!!! Always accommodate when I need an appointment or service performed. The staff is always friendly, professional and knowledgeable!! ”

“Just received my hearing aids 3 weeks ago. Appreciate staff being timely with appointments. Very personal and pleasant staff to work with ”

“Dr. Heath and Virginia are both wonderful people. I love coming here. Dr. Heath pays attention to details and has pursued finding a hearing aid solution that works for me. That is greatly appreciated.”

“Great staff, very knowledgeable, professional, personable. Wonder experience. Would highly recommend!”

“Only there one time but was very nice and very quickly in and out in a professional manner would highly recommend them to anyone ”

““Super nice people in the Mt. Sterling Kentucky office. Very pleasant to be around. ”

“Super nice people in the Mt. Sterling Kentucky. Very pleasant to be around. ”

“I have been going to Bluegrass Hearing for about 5 years now and I would never consider going anywhere else for my hearing service. They are the best!!! You will receive excellent customer service from these ladies. I would highly recommend Bluegrass Hearing for anyone that is needing a hearing test or hearing aids. Keep up the great work ladies you all are very much appreciated! ”

“Virginia and all the staff is excellent I like it because they take time with you and explain everything to you and will help you with what ever is going on I have told a lot of people z as bout them”

“My husband and I purchased hearing aids from Bluegrass and we are very happy with the service that we have received so far. Virginia is an outstanding person and we love chatting with her. She always has a positive attitude and we enjoy her conversation. Brittany, audiologist is so helpful and goes above and beyond to fix our hearing aids and answers all our questions. We love Bluegrass!”

“The staff is awesome. They listen to your needs. Give you the best advice for your hearing needs. They take time to evaluate your hearing needs. They are the best. ”

“This office and its staff are both professional and so warm and cordial with their patients. Virginia who works in the office has terrific people skills. All are patient and ready to answer any questions or concerns. I have been going here for many years and highly recommend them. ”

“These people are GREAT. Unlike some others, they never try to sell you something you don't need. I have always left feeling confident in the exam and evaluation. Highly recommend. ”

“Great place and great people ”

“very good experience ,very helpful, very friendly ”

“Staffs are very helpful. They are very much willing to help patient. ”

“Great staff! Been with for years!! Highly recommend!”

“Great staff. ”

“A great group of people!! Very efficient and caring! So glad to have my hearing Aides! Miss Virginia is Great too!! Would recommend Bluegrass hearing of Mt. Sterling highly!!! ”

“Shelley and Virginia are the best! Virginia is always happy and very informative. Dr. Shelley makes you feel at ease. She is patient with answering your questions and makes sure you understand everything about your hearing. My hearing aids have changed my life. I thank them so much for helping me choose the right ones and teaching me how to care for them. I would recommend this Clinic to anyone. ”

“Excellent customer service, as always. Everyone is such a delight. Fantastic appointment with amazing care. I love the staff at Bluegrass Hearing!”

“I can hear again! Thank you all so much. All of the staff are absolutely wonderful!! ”

“Virginia is the best she is very caring and take good care of u and works with u on making appointment when you have to work also I love the hearing aides that help me so much and the Dr. are great and takes time to explain everything about them and makes sure they fit good before you leave the off Ths BGH”

“Wonderful!!’”

“Most friendly and helpful staff. Dr very thorough. Explains things for your understanding. And answers questions.”

“I went in for an initial hearing exam because I have been noticing some differences in my hearing. The staff was very courteous and knowledgeable. They seemed to genuinely care about me and helped me to understand what was going on and have peace of mind. Everyone was great.”

“Another good visit at Bluegrass Hearing in Mount Sterling Kentucky. As usual Virginia met me with a big smile and her normal very friendly hello. She is the same every time I am there. She is great worker for Bluegrass Hearing and great with the customers. I am happy that they have helped me hear so much better ”

“Courteous, professional, and up front. They treated me well, and followed healthy protocols. ”

“Great crew! Love Virginia ,always upbeat and so very knowledgeable!! Thanks Virginia for always being spot on! :P ”

“Personal upbeat and professional. Your financing allows for affordability. Very satisfied”

“Great people and great service”

“Blue Grass hearing has changed my life with their hearing aids. They have made such a big difference . Now I am able to understand what people are saying. The staff is excellent. I don't think you could find anyone any nicer than Virginia, she sure is a nice lady. It wouldn't be the same without her.I sure recommend Bluegrass hearing ”

“Great people and great service ”

“I have been extremely satisfied with my hearing aids. Dr. Shelley & Virginia are awesome. ”

“I have been going to Bluegrass Hearing since 2018 and they are simply the best! Their customer service is second to none. Because they are so professional, and the quality they provide is assured, I plan to always continue with their hearing services. I definitely recommend Bluegrass Hearing to anyone suffering with hearing loss. And lets not forget Virginia, the girl at the front desk, she is so welcoming and friendly. I couldn't imagine the place without her, she adds that touch of hometown people just love..... ”

“Very professional staff & where very friendly & professional will go back as needed.”

“Bluegrass Hearing clinic staff very helpful and courteous. I would recommend this clinic for all hearing needs. ”

“Everyone has been very helpful and kind. I have been going to Bluegrass Hearing for many years. Virginia does a wonderful job in the office, she is very friendly and is a great help for both Bluegrass Hearing and the customer.”

“I have had very good service here and all the people who work here are very nice and friendly and try to help me in any way they can. I need a favor if you can. ”

“I have been going to Bluegrass Hearing for almost 2 years now. You will receive excellent customer service from these ladies. I would not consider going anywhere else for my hearing service. I would highly recommend Bluegrass Hearing for anyone that is struggling with hearing problems. Virginia, the receptionist is AWESOME!!!”

“Have been going to Mount Sterling for my hearing aids for well over 8 years, very satisfied the staff is wonderful I deal mostly with Virginia who is a star in my book. I look forward to seeing y'all on my next visit I will call and make an appointment as I was fixing to do that this week anyway until I got your email and realized yes I guess they do care!! But I knew that lol”

“never have problems and they are so helpful and friendly ”

“The people at this place are wonderful people who care about you ”

“I have been very pleased with the service! I would normally give a survey an 4 as a very good number. The reason they get a 5 is because they have Virginia working there! I am 71 years old and dealt with many people in my work in law enforcement. Virginia is one of the nicest and most thoughtful people I have ever met. I live in Winchester and could just as easily go to Lexington or Richmond who also have nice people but I enjoy seeing her and get such great service. I might add my wife and I have been happily married for fifty years and only do this survey for a deserving person. ”