A number of conditions can cause temporary hearing loss, and each has its own treatment. In most cases, temporary hearing loss is easily treated and has no lasting effects.
Hearing aids come with default settings, but your hearing care provider can also set up custom programs, such as music listening or for driving in a car.
Do you feel like you can hear but not understand words? This may mean you have high-frequency hearing loss--or even something unrelated, like an auditory processing problem.
Dr. McDonald is passionate about audiology and her focus on providing the highest quality of patient care. She has 15 years of experience in fitting and dispensing of hearing aids. She has worked as a clinical audiologist in private practice and the Veteran's Administration, as a hearing aid researcher at The Medical University of South Carolina and most recently was faculty at Texas Women's University. She received her Masters and Doctorate of Audiology (Au.D.) degrees at Vanderbilt University and her Bachelors in Communication Sciences at Louisiana Tech University. She is a Fellow of the American Academy of Audiology (FAAA), and holds a Certificate of Clinical Competence in Audiology (CCC-A) through the American Speech-Language-Hearing Association. Outside of work she enjoys volunteering at her children's school, practicing yoga, reading and spending time with family.
Cheryl Wolters, MS, CCC-A
Verified by
Audiologist
Verified by
Cheryl Wolters is a Fellow of the Texas Academy of Audiology and holds the Certificate of Clinical Competence in Audiology (CCC-A) through the American Speech Language Hearing Association. She received her Master of Science in Communication Disorders-Audiology degree from the University of Texas at Dallas – Callier Center and her undergraduate degree from Baylor University. Her audiologic experience includes diagnostic research and assessments, newborn hearing, pediatric audiology, educational audiology, and clinical hearing assessments. Cheryl's clinical focus includes providing the most current and highest level of hearing care for every patient from pediatrics to seniors as well as finding the best hearing solution for each patient's lifestyle. Cheryl joined North Hills ENT in 2014.
When not working with patients, Cheryl enjoys spending time with family and friends, volunteering in her community, and crafting.
Also affiliated with the American Speech Language Hearing Association and Texas Academy of Audiology.
Rachel McGee, AuD
Verified by
Audiologist
Verified by
Dr. Rachel McGee completed her Bachelor of Arts in Psychology at the University of Tennessee in Knoxville and earned her Doctorate in Audiology from Louisiana Tech University in 2018. She completed her fourth year doctoral residency at Anderson Audiology and North Hills ENT and joined the practice as a Clinical Audiologist following graduation. Rachel’s clinical focus includes adult and pediatric diagnostics, amplification, vestibular and electrophysiological evaluations, and central auditory processing evaluations.
Outside of work, Rachel enjoys spending time with her family and friends – especially her dog, Barkley. She also loves traveling and eating Cajun food!
Amy Zahn, AuD, CCC-A
Verified by
Audiologist
Verified by
Clinic reviews
Healthy Hearing posts all positive and negative reviews that meet publishing criteria.
Read 82 verified patient reviews for North Hills Hearing and Balance Center! Their average review score is 4.88 () from 82 reviews.
Mary B. of Fort Worth, TX 06/26/2021 Review submitted online
5 out of
51.
“McDonald was just great. When I was in practice I frequently sent this group of patients. They never were anything but excellent.”
Albert S. of Sherman, TX 06/17/2021 Review submitted online
5 out of
51.
“Was well pleased with service”
John H. of Bedford, TX 06/08/2021 Review submitted online
5 out of
51.
“This office and all the staff are professional knowledgeable, pleasant to be around. I relocated but I will drive hrs. to continue with the service they have provided me over the years.
THANK YOU ALL”
RONNIE H. of Stratford, TX 05/03/2021 Review submitted online
5 out of
51.
“Excellent is only a word... SUPERIOR is best to describe Dr. Zahn and staff..
Dr. Zahn went over and beyond with me. She was truly a doctor that treated you like you were her father or mother that she was treating. You truly walked out feeing great and knew that your hearing was in the best hands for recovery.”
JAMES W. of Haslet, TX 02/12/2021 Review submitted online
5 out of
51.
“I have now been using North Hills Hearing for the past 5 years. Nothing but the best service each time I require a visit. Everyone is professional and friendly and I’m seen in a timely manner. Couldn’t be happier.”
Larry B. of Keller, TX 02/08/2021 Review submitted online
5 out of
51.
“I was very impressed with the staff at North Hills Hearing and Balance. Dr. McDonald was very thorough and knowledgeable. She made me feel very comfortable and was able to address all my questions competently.”
Melanie W. of Colleyville, TX 12/28/2020 Review submitted online
5 out of
51.
“Office did a good job of social distancing and cleanliness. My care was excellent and they were very helpful”
Perry M. 12/16/2020 Review submitted online
5 out of
51.
“Very knowledgeable and thorough. No waiting for your appointment. They made sure I understood my hearing devices and made a follow up call! Thank you. ”
Kathy C. of Hurst, TX 11/18/2020 Review submitted online
5 out of
51.
“Great experience. Everyone was courteous and helpful. Very knowledgeable. Explained things well and answered my questions. Highly recommend. ”
Dale S. of Fort Worth, TX 09/16/2020 Review submitted online
5 out of
51.
“Great professional staff! Dr. Zahn was very through with my hearing exam and was able to confirm I was a candidate for a BAHA device. All mine and my husband's questions were answered regarding the device and surgical procedure. Highly recommend this office and Dr. Zahn. Thanks!!”
Susan J. of Fort Worth, TX 08/26/2020 Review submitted online
5 out of
51.
“Great environment and great employees.”
Tommy L. of Mansfield, TX 08/20/2020 Review submitted online
5 out of
51.
“After over 3 years, I have had great service from the clinic. All questions answered, and all problems resolved.”
Kenneth B. of North Richland Hills, TX 08/20/2020 Review submitted online
5 out of
51.
“Emma explained everything to me and and I understood. She spoke to me in a way that I could understand everything that was needed and what I needed to do to help my hearing very helpful”
Joyce Z. of Irving, TX 08/12/2020 Review submitted online
5 out of
51.
“Dr Kahn is a remarkable woman. She knows her stuff!! She is kind, thoughtful and has a marvelous sense of humor. I always learn something new about my hearing and hearing aids on each visit. I could ditch my anti- depressants if I saw her every day!!! Yes! Love the “extras” I receive from my visits!!”
Cynthia M. of Euless, TX 08/05/2020 Review submitted online
5 out of
51.
“I would recommend this service to everyone that has hearing problems. I saw Dr Zahn and she was absolutely amazing!! Explained everything to me and I must say that the hearing aids are by far the best I have ever encountered. The prices are so reasonable and as soon as I can I will be purchasing them. I thank all of the personnel at North Hills Hearing Balance Center for their kindness and compassion!!”
Jamie W. of Azle, TX 08/01/2020 Review submitted online
5 out of
51.
“I have had my hearing aids from Dr. Scott’s office for almost 5 years now. I have always received the very best service and treatment. Just this week those stupid masks we are all required to wear.... the loop flung one of my hearings aids off breaking it. I took it in to the office an they repaired it within minutes. I had expected to leave it. Great service again!”
Larry B. of Keller, TX 07/23/2020 Review submitted online
5 out of
51.
“Always see that I have everything I need until the next visit. Diligent to check my hearing and answering any questions I may have.”
Norma M. of Keller, TX 06/29/2020 Review submitted online
5 out of
51.
“The staff is very attentive to taking care of our needs with reminders and alerts. I felt that I was in excellent hands. We believed that everyone was concerned about my hearing loss and helped me to choose what was best for my personal needs. I would encourage others if the need arises to choose North Hills for hearing aids.”
Michael W. of Hurst, TX 06/27/2020 Review submitted online
5 out of
51.
“The entire staff is great, from the time they called to set up appointment, when I check in, see the doctor and then checked out. Everyone is very friendly and professional. This is the main reason I continue to use the NH Hearing and Balance Center.”
Harry H. of Bedford, TX 06/17/2020 Review submitted online
5 out of
51.
“Very prompt with appointment. Very polite and absolutely no pressure to purchase hearing aids after explaining extent of hearing loss.”
Charles R. of North Richland Hills, TX 06/05/2020 Review submitted online
5 out of
51.
“So much more than a place to get hearing aids! Wonderful people that go to great lengths to ensure that patients are safe, comfortable, and happy in a clean friendly environment. Thank you for being great!”
Raymond H. of Irving, TX 05/08/2020 Review submitted online
5 out of
51.
“Great people ready to assist and believe it or not, they are glad to see you.
This a Great Place to Go to get an honest professional opinion on hearing. Only flaw, is the flaw in all hearing places. Always trying to get you to by more updated aids. I hate that.
”
Bill B. of North Richland Hills, TX 03/13/2020 Review submitted online
5 out of
51.
“The doctor & assistant were very professional & explained everything thoroughly. Happy to hear I don't need to correct anything at this time. When the time comes, I wouldn't hesitate to come back for anotber hearing assessment. ”
Wilma M. of Hurst, TX 03/05/2020 Review submitted online
5 out of
51.
“Top quality specialists and very friendly reception. ”
Alice P. of Keller, TX 02/27/2020 Review submitted online
5 out of
51.
“Highly recommend. ”
Kalli A. of Keller, TX 02/18/2020 Review submitted online
5 out of
51.
“Highly supportive and professional stuff. Encouraging and technically excellent. Compassionate and patient. ”
Marsha M. 02/10/2020 Review received via mail
5 out of
51.
“Very helpful and understanding. ”
Kimberly A. of Keller, TX 01/29/2020 Review received via mail
5 out of
51.
“Dr. McDonald was absolutely wonderful. Explained all options in detail. Took as much time as needed to explain the different hearing aids and worked with us to ensure we had the best options for us. Would go back there again and again.”
Cora J. of Aledo, TX 11/16/2019 Review submitted online
5 out of
51.
“Very good. ”
Jose M. of Keller, TX 10/11/2019 Review received via mail
4 out of
51.
“Amy Zahn was Great. She explained everything very thoroughly. I'll be back next year for a re-check.”
Carolyn B. of Euless, TX 10/05/2019 Review submitted online
5 out of
51.
“Charmaine and Dr. McDonald were excellent. I am looking forward to getting my hearing aids and working with Dr. McDonald for a much improved hearing experience. Thank you. ”
Douglas F. of Hurst, TX 09/13/2019 Review submitted online
5 out of
51.
“3rd year follow up hearing test and equipment check. Office staff very prompt and very pleasant to deal with. Dr. Zahn very well versed placed me at ease, conducted the hearing test, checked my current aids and made a genuine effort to answer all my questions. A very good professional effort by all. ”
James H. of Hurst, TX 09/10/2019 Review submitted online
5 out of
51.
“I loved this place until my last visit to pick up supplies. I was given 3 partial packages of batteries, when I questioned the partial, they took them and replaced with full battery packs. No apology, explanation or comment. I told them I did not think these would last a full 6 months, they said I could come back when I was out. They were not rude but they were rushed and not interested in what I had to say.”
Donna W. of Fort Worth, TX 07/10/2019 Review submitted online
2 out of
51.
Official Response from North Hills Hearing and Balance Center:
“Dear Donna,
Thank you for taking time to share your concerns. We take patient satisfaction very seriously and work diligently to make sure our patients feel heard so we’re disappointed to learn about a situation where we may have missed the mark. We’d like to invite you to call the office to schedule an appointment to discuss hearing healthcare, including hearing aid supplies and maintenance. Again, thank you for your review.
Sincerely,
Lauren James, Administrative Assistant”
Received 10/15/2019
“Great experience. They made me feel welcome and relaxed. Very friendly and knowledgeable.”
Glenda W. of Euless, TX 07/08/2019 Review submitted online
5 out of
51.
“Great experience and made me feel special. Professional!”
Sue D. of North Richland Hills, TX 06/13/2019 Review submitted online
5 out of
51.
“Very knowledgeable, friendly and courteous staff.”
Harry J. of Grapevine, TX 04/29/2019 Review submitted online
5 out of
51.
“Amy was fantastic along with the other techs that were there. They have a very careing attitude. My visit was great to the start of hearing better”
Steve L. of Fort Worth, TX 04/17/2019 Review submitted online
5 out of
51.
“Professional Staff and very welcoming, friendly attitudes! Dr. Rebecca McDonald is very caring and helpful and always makes me feel very comfortable. She always listens to my hearing concerns and answers all my questions with knowledge. Will certainly highly recommend her services to family & friends! Thank you
”
Irene S. of Euless, TX 04/07/2019 Review submitted online
5 out of
51.
“Great staff. No waiting. Very thorough and knowledgeable. Highly recommend.”
Lisa R. of Hurst, TX 02/14/2019 Review submitted online
5 out of
51.
“Short waiting time, and friendly, personable staff make for a very pleasant visit.”
Jeane C. of North Richland Hills, TX 11/16/2018 Review submitted online
5 out of
51.
“A very professional Staff. I was very encouraged with the great information and options provided. Dr. McDonald made me feel so comfortable through the entire process.”
Paula G. of Mesquite, TX 08/12/2018 Review submitted online
5 out of
51.
“Since I have been going to Anderson Audiology, they have been Excellent. The receptionist is very friendly and makes sure you have what you need for current and future appointment. Rebecca W. McDonald
Au.D., CCC-A, F-AAA is always personal and very professional. I feel that I'm getting the best possible service.”
Harry H. of Bedford, TX 05/26/2018 Review submitted online
5 out of
51.
“Very friendly and attentive staff. Good provider with patient interest at heart.”
Andy E. of North Richland Hills, TX 05/21/2018 Review submitted online
5 out of
51.
“I went in to get hearing aid supplies and the front desk noticed that I was overdue for my checkup. She checked with Dr. Rebecca McDonald, who immediately took me in and performed an updated hearing test. No changes are needed. Their willingness to assist clients without an appointment when they have time show a excellent concern for their patients. I wish all medical facilities were this flexible.”
HARRY H. of Bedford, TX 12/06/2017 Review submitted online
5 out of
51.
“I had a tremendously comfortable visit with the audiologist and medical provider. The are exceptional at their jobs and incredibly professional. They're all very pretty also... They were all most helpful and informative. Thank you so much for your amazing service!”
Jim M. of Fort Worth, TX 07/14/2017 Review submitted online
5 out of
51.
“Today, June29,2017, I had schedule appointment with Dr. Tucker. I want to give thank for valuable examination and the way that she explained my hearing situation and also the way she explained all of the benefit that I would have in the services of Anderson Audiology. She should be commended for her professional attitude.”
Narciso O. of Fort Worth, TX 06/29/2017 Review submitted online
5 out of
51.
“I liked the greeting we received by the receptionist. She was very pleasant, smiling, made my daughter and I feel very welcomed. Dr. McDonald was very compassionate towards me and I appreciated their care. ”
Doris W. of Hurst, TX 04/20/2017 Review received via mail
5 out of
51.
“I fully appreciated the professional care I received from the office staff to excellent audiologist, Dr. Kristin Horan. ”
Marcia P. of Fort Worth, TX 08/10/2016 Review received via mail
5 out of
51.
“A true joy to speak and learn from an educated Dr. that cares and offers a heart and soul to clients. We learned a lot after all the assistance to help to better the hearing of my precious mom. Thank you so much!! You are a blessing!!”
Dorothy C. of Roanoke, TX 07/20/2016 Review received via mail
5 out of
51.
“The technical staff always was always helpful but if you need any type of small repair work they hit you hard -- not very helpful and will try and find another audiologist to handle my needs going forward ”
Larry H. of Irving, TX 06/14/2016 Review submitted online
2 out of
51.
“I liked that they are always courteous and helpful staff. ”
Felisha M. of Grand Prairie, TX 04/13/2016 Review received via mail
5 out of
51.
“I appreciated the helpful staff. ”
Destiny Y. of Grand Prairie, TX 04/13/2016 Review received via mail
5 out of
51.
“Nice team here at Anderson Audiology. ”
Robert S. of Arlington, TX 04/12/2016 Review received via mail
5 out of
51.
“The detailed info provided by the audiologist was very helpful; her charm and personality was an extra boost! Very thorough and helpful!”
Cynthia M. of Fort Worth, TX 03/16/2016 Review received via mail
5 out of
51.
“Erin is a very sweet lady and this is my second time being here. She is very professional. She's always making sure you are comfortable.”
Tina Y. of Denton, TX 02/02/2016 Review received via mail
5 out of
51.
“Dr. Sue was very professional, good at explaining and thorough. ”
M B. of Keller, TX 01/26/2016 Review received via mail
5 out of
51.
“Personal service. I didn't feel rushed. Very thorough. ”
Doug S. of Denton, TX 11/15/2015 Review received via mail
5 out of
51.
“I like their thoroughness and professionalism! Kristen is a wonderful asset — she listens well! I've come to this location for years. I really like the decor update! Much needed!”
Jean B. of North Richland Hills, TX 11/09/2015 Review received via mail
5 out of
51.
“Talking to Dr. Rebecca McDonald was an awesome experience. Had a lot of good understanding with her talking to my wife and I was very helpful. ”
Mark H. of Hurst, TX 11/06/2015 Review received via mail
5 out of
51.
“There was no pressure to make decision to purchase hearing aid on first visit. All questions answered fully. She was very knowledgeable about hearing and the product she was selling. ”
Donna M. of Keller, TX 11/06/2015 Review received via mail
5 out of
51.
“My doctor was great. She made me feel better because she showed me that she cared!”
Theodore W. of Bedford, TX 10/19/2015 Review received via mail
5 out of
51.
“I like how they are working with the new technology at hearing and to make a big change and help others have a better listening and communications. ”
Yoselin M. of Arlington, TX 10/18/2015 Review received via mail
5 out of
51.
“Kristin was wonderful! (We have NO complaints!) She knows her business and was very helpful and kind to us. And Michelle was very nice as the receptionist!”
Marie B. of Fort Worth, TX 10/18/2015 Review received via mail
5 out of
51.
“I liked their video presentation of all hearing aids. ”
John S. of Sargents, CO 10/07/2015 Review received via mail
5 out of
51.
“Efficiency, courtesy and personal care. Thank you! ”
Barbara S. of Euless, TX 10/07/2015 Review received via mail
5 out of
51.
“She took her time and paid attention to what I said. Wonderful, thank you. ”
AJ C. of Haltom City, TX 10/07/2015 Review received via mail
5 out of
51.
“Everything was awesome!”
Ralph W. of Hurst, TX 10/07/2015 Review received via mail
5 out of
51.
“I liked the friendliness and the knowledge of Rebecca McDonald. I also like the flexibility of the technology to match the hearing aid to the patients needs. ”
Al S. of Fort Worth, TX 10/07/2015 Review received via mail
5 out of
51.
“People friendly. Clear instructions and explanations about hearing aids. ”
Edwin Z. of Haslet, TX 09/21/2015 Review received via mail
5 out of
51.
“They were really friendly to me.”
Carol M. of Keller, TX 09/08/2015 Review received via mail
5 out of
51.
“The staff is friendly, helpful and knowledgeable. ”
Carin H. of Arlington, TX 09/08/2015 Review received via mail
5 out of
51.
“Friendly people & staff.”
Mary C. of Haltom City, TX 08/21/2015 Review received via mail
4 out of
51.
“I liked EVERYTHING - personality, explanations, telling me what he is doing, explaining & understanding.”
Richard S. of Bedford, TX 08/21/2015 Review received via mail
5 out of
51.
“Very professional & thorough.”
Steve M. of Bedford, TX 08/21/2015 Review received via mail
5 out of
51.
“I liked the good attitude of the lady that checked my hearing aid & testing of my hearing. ”
Claude S. of Hurst, TX 08/21/2015 Review received via mail
5 out of
51.
“Fast, friendly & good information.”
Allie H. of Euless, TX 08/21/2015 Review received via mail
4 out of
51.
“I like the personal treatment - so professional and nice. I would refer someone here & Dr. Joe.”
Dora T. of Fort Worth, TX 08/21/2015 Review received via mail
4 out of
51.
“I would recommend Anderson Audiology to others. What I liked best was the friendly people and staff. ”
Mary C. of Haltom City, TX 07/29/2015 Review submitted online
5 out of
51.
“I liked everything about the office. Brent's personality was very friendly and he offered good explanations. Brent was good at telling me what he is doing and walking me through the process so that I could understand. ”
Richard S. of Bedford, TX 07/22/2015 Review submitted online
5 out of
51.
“I had excellent care. They were very patient with me and helpful. When I first got my hearing aids, I didn't like them, because I could hear every little noise way to loud. I went back to Rebecca and she set my hearing aids where they gradually increased power over several weeks. I work in a very noisy environment, so she set them where I can block out some of the background noise, if I need to. Once I got used to them, they became part of me!! I put them on in the morning and I don't take them out until bedtime. They are so comfortable that sometimes I forget to take them out, before bed. I like them very very much. Now I can't do without them.”
Monty B. of Keller, TX 07/22/2015 Review submitted online
5 out of
51.
“Very Professional and thorough.”
Steve M. of Bedford, TX 07/22/2015 Review submitted online
The caring and compassionate medical professionals at North Hills Hearing and Balance Center are dedicated to improving your quality of life through better hearing. When you are ready to experience all the benefits of better hearing firsthand we will thoroughly evaluate your hearing. We will carefully review the findings with you in detail and make recommendations based on your needs and desires. Your comfort and confidence is our priority. If you are thinking about taking the next step to explore an advanced hearing solution or upgrading to the latest digital technology, give us a call!
Hearing care services
We are here to help you with all your hearing needs.
Comprehensive hearing evaluations
Hearing device sales & services
Hearing device maintenance
Hearing device batteries
Hearing device accessories & supplies
Hearing device evaluations & cleanings
Hearing device repairs
Global dry & store systems
Assistive listening devices (ALDs): FM systems (S.T.A.P. Programs)
Ear Molds: custom made noise protection ear molds
Custom ear molds for musicians
Custom molds for hearing devices
Tinnitus evaluation & treatment
Balance & vestibular evaluation
Cerumen management
North Hills Hearing and Balance Center accepts most insurances, except Medicaid. We are happy to check your hearing aid benefit and file the claim for you.
