Jessica has worked in the hearing industry for over 10 years. She lives in Orem with her husband and 2 sons. She enjoys football, movies, reading, and spending time with family. Her favorite part of working at Timpanogos Hearing and Balance is helping patients and seeing the relief when they finally hear better!
Layne Garrett, AuD, FAAA, CCC-A
Audiologist
Layne became interested in becoming an audiologist after a mission trip to Boston to work with the deaf. He attended Utah State University for his undergraduate degree in Communication Disorders and Brigham Young University for his master’s degree in Audiology. He then went on to earn his doctorate at Salus University. In addition to helping patients at the clinic, Layne also participates in charity work through several organizations. In his free time he likes to golf, cycle, and spend time with his wife and their three children.
Location
Reviews
Healthy Hearing posts all positive and negative reviews that meet publishing criteria.
Read 31 verified patient reviews for Timpanogos Hearing & Tinnitus - Spanish Fork! Their average review score is 4.87 () from 31 reviews.
“My husband and I were very nervous about purchasing hearing devices. Fortunately our insurance led us to Timpanogos Hearing in Spanish Fork. From our first encounter, Jessica and Jackie put us at ease. They are very professional, personable and definitely know their stuff.
They are now our friends as well. We definitely recommend them to anyone interested in hearing devices. No regrets. We hit the jackpot!”
Peggy M. of Payson, UT 05/08/2023 Review submitted online
“Jessica always makes me feel welcomed. I had moved out of state and recently returned to Utah. At my appointment it was like seeing a friend again. I trust the care that is given to me here at Timpanogos. I am hearing my best and getting the best service I have ever had.”
Angela R. of Orem, UT 03/24/2023 Review submitted online
“I love this company. They are always very professional and proactive with my hearing care. They offer excellent products and superb service. ”
Curtis P. of Spanish Fork, UT 03/15/2023 Review submitted online
“I love my hearing aids and the Bluetooth is fantastic with my cellphone. Jessica and Jackie are wonderful, so kind and willing to help. Five stars ”
Keith W. of Springville, UT 03/11/2023 Review submitted online
“Jessica was so kind and helpful. Even though she probably says the same things over and over to patients, I felt like she was treating me personally for my individual needs. Jackie was also kind and helpful. Even though my hearing loss was not complete, I am grateful I can hear much better. My family is also.”
Karen S. of Payson, UT 02/16/2023 Review submitted online
“I love my hearing devices!”
K J. of Spanish Fork, UT 01/30/2023 Review submitted online
“The staff were wonderful, they made every effort to put me at ease and answer any questions or concerns that I had. The testing was very thorough and the results were explained. The whole experience was very comfortable and I felt as ease when making a big decision for my hearing loss. I so recommend Timpanogos Hearing they were excellent ”
Elizabeth D. of Mapleton, UT 01/17/2023 Review submitted online
“Such a professional and friendly staff! I appreciate their knowledgeable care of my hearing problems. They make sure you get the right hearing aids for your individual needs!”
Susan H. of Payson, UT 01/13/2023 Review submitted online
“My visit here was great. I love the fact that they were able to squeeze me in based on my crazy work schedule. Jessica made the experience even better, she was fast friendly and very informative on the process that was soon to follow. Thank you guys for treating me like family”
Eddie R. of Springville, UT 11/19/2022 Review submitted online
“I have been usingTimpanogos hearing for many years. I started at American Fork store and then to Spanish Fork. Over the years I have found excellent service in both stores. When I have trouble with Hearing aids, Spanish Fork store takes me right in and solves problem . They always correct problem with no charge. The young lady in Spanish Fork is so capable and pleasant. She is a real jewel. You may find cheaper, but not with this excellent service”
Melvin M. of Payson, UT 11/15/2022 Review submitted online
“Every time we meet with Jessica in Spanish Fork, she treats us with such gentleness and kindness. Even if we haven’t made the progress we should have, she’s OK with it - says fine, you’re doing it at your pace, so we never feel like we have disappointed her or not done the right thing. She’s very very interested to do the best for us that can be done and I always feel safe in her very caring and competent hands. It’s kind of like being with your mother or your grandmother even though she’s much much younger than we are! We feel her tender care and her desire to help my husband with his tinnitus. That all health workers were just like Jessica! ”
Karen S. of Springville, UT 10/23/2022 Review submitted online
“Years ago I had nerve damage in my left ear because of shingles. I had a hearing specialist tell me I would never be able to ware a hearing aid in that ear.
Recently I moved to Spanish Fork. I knew I needed to get my hearing checked. My father, who lived in Spanish Fork until he passed in 2014 always talked about his new hearing aids and how well they fit and how he was treated. It was Timpanogos Hearing and Balance in Spanish Fork. They are still in the same location. Jessica was very helpful and able to get a hearing aid in my left ear without it hurting. I'm so thankful for her. I can hear things I never knew I was missing, like the soft noises my dog makes while she's sleeping.
Thank you Jessica!”
Karen W. of Spanish Fork, UT 09/21/2022 Review submitted online
“My husband's hearing aid malfunctioned just days before our granddaughter's wedding. We tried contacting the company where we originally bought the hearing aids without any luck. We drove over to Timpanogos Hearing to see if it could be fixed. Right away Jessica noticed the speaker was damaged. Even though they didn't carry my husband's brand of hearing's aids Jessica immediately went to check to see if they had a replacement speaker that would work. They didn't have one that would fit, but were able to order a replacement for us. A week later and we were back in business. Even though we were are not their regular patients, Jessica and her staff were very helpful getting our problem resolved.”
Brenda B. of Salem, UT 09/16/2022 Review submitted online
“Excellent care, once again. Thought the hearing aid for my right ear was malfunctioning. , She got me in right away, checked my aids and found nothing wrong. Quickly observed my right ear full of wax! Provided solution to soften. Next day, she cleared the wax out. All is well now.
Cannot say enough good about the service here. I have been coming back about 11 years. I recommend you to my friends often.”
Jim J. of Spanish Fork, UT 07/14/2022 Review submitted online
“I have had hearing trouble my entire life. I have been to lots of places and had lots of tests. Timpanogos Hearing and Tinnitus is the only place that has done several tests. I had no idea the risks of hearing loss and the impact it has on the brain. Director of Treatment Jessica was caring, helpful and answered all my questions. They really care about their patients.”
Katherine B. of Chester, UT 06/23/2022 Review submitted online
“Great service! I was having a problem and I was able to get in and get it fixed. I live 2 hours away and it is worth the drive for the service.”
Alan P. of Richfield, UT 06/02/2022 Review submitted online
“My experience was so pleasant. My husband has had his hearing tested numerous times and my evaluation was so different then what he has had. Every aspect related to my hearing was looked at. Every detail was explained thoroughly. The extensive tests that were performed gave details about my hearing that I hadn't even thought of. Jessica is knowledgeable and cares about her patients. I look forward to my next appointment.”
Amber Y. of Vernal, UT 05/25/2022 Review submitted online
“Your folks are always so friendly and professional. Thank you so much for making us feel welcome and in good hands.”
Eva T. of Salem, UT 05/18/2022 Review submitted online
“I have been a long time patient and I am happy with Timpanogos Hearing. They always have my hearing care as a priority and explain to me why treating hearing loss is important. They really care about their patients and I have experienced first hand. I have referred family and friends because I trust Timpanogos Hearing!”
Emily B. of Spanish Fork, UT 05/13/2022 Review submitted online
“Fast, fair & professional ”
David H. of Santaquin, UT 04/13/2022 Review submitted online
“Our experience at Timpanogos Hearing was remarkable, learning details of hearing loss and what can happen, if not corrected. Never have we been treated so well, with Respect, caring and now a Friendship !! Jessica and Jackie are so Professional and most of all...they really KNOW their stuff !! So impressed with our first appointment and surprised at all the info we received about our hearing. So GRATEFUL we called from their mail ad...BEST thing we've ever done for our HEALTH and Peace of mind. It's NOT just a Hearing aid ..It's Science, working with your Brain, to help PRESERVE your hearing Please dear Friends, make your Hearing care as important as you do with all your other Health care. Thank you Jessica and Jackie. We LOVE you !!!”
Merlene W. of Springville, UT 04/05/2022 Review submitted online
“The staff it Timpanogos Hearing and Balance are Professional Courteous, and Friendly, When I leave I have what I need.”
Loretta P. of Spanish Fork, UT 01/31/2022 Review submitted online
“Jessica is very nice and accommodating, she does a great job.”
Shirlene W. of Payson, UT 01/18/2022 Review submitted online
“I just want to express my thanks and appreciation to Jessica and Maggie for their kind and professional way of working with me to get the right hearing aid through their office. It took about three different hearing aids, but I have one that is quite good for my hearing problem. Their caring service and patience have been so appreciated. The thing I love the most about the hearing aids is the Oticon blue tooth clip that is connected to my cell phone and my hearing aids! This allows me to hear the person on the phone through both ears and is a marvelous thing! Thanks to both of you for making my hearing search a good experience!!”
Janette B. 11/15/2021 Review submitted online
“Jessica did a great . She made my appointment fun. ”
bob h. of Spanish Fork, UT 09/24/2021 Review submitted online
“In May of 2021 I had an opportunity, even though I was out of town, to have my hearing tested at Timpanogos in Spanish Fork, Utah. Jessica Nelson made this experience stress free. The examination was very complete. Even though I was unable, because of distance from my home town, she took the time to contact my insurance and then made recommendations for hearing clinics in my town. She and her staff are very professional. I would highly recommend Timpanogos Hearing to anyone having a hearing loss.”
Michael M. of Meridian, ID 06/07/2021 Review submitted online
“Avoid this place at all cost!! They jerk you around and you get nothing in the end! Been trying to get my veteran father hearing aids from here. They were ordered 6 months ago. Made several calls and kept getting the runaround. They put the blame on others. Then they reported to the VA that my dad never showed up to his appointment which was proven a lie. They then admitted that he did come but now are refusing to provide the hearing aids that they were contacted to do. Their response was basically too bad. My dad is 88 years old and now we have to start all over again. Save your time and go someplace else!!”
Craig M. 03/09/2021 Review submitted online
Official Response from Timpanogos Hearing & Tinnitus - Spanish Fork:
“Mr. M, I’m sorry your father has had difficulty obtaining hearing aids through the VA Community Care Network in our office. As the son of a decorated Air Force veteran I was excited to provide VA services directly to our veterans. When we attempted to credential as a VA CCN provider we were informed that the hearing care contract in the western region was only available through Your Hearing Network. We joined Your Hearing Network as a VA provider, but quickly discovered the added party between our office and the VA slowed the process immensely. For all VA patients I am required to submit our findings, notes and recommendations to Your Hearing Network who then processes the claim and forwards it to the VA for further processing and approval. This process has meant that every VA patient we have worked with has had at least a 6 month wait from initial visit to hearing aid delivery. We have tried delivering our findings and recommendations directly to the VA in an effort to speed the process along and was informed by Your Hearing Network that since we breached the contracted process we would not be reimbursed by them or the VA for that particular patient. I sincerely apologize for any frustrations you have felt, we share the frustration with this situation as well. ”
Received 03/29/2021
“Very informative about price and the difference in options available helpful to us so we could decide what we wanted no pressure just helpful.”
Glenda C. of Goshen, UT 10/11/2019 Review submitted online
“Very courteous, the doctor and receptionist.”
Dennis W. of Eureka, UT 04/08/2015 Review verified by phone
“I had been burned bad by other hearing aid places. I decided to give it one more try at a place I had never been before. I was blown away by the service and the Dr. I wish I had come here first. I feel comfortable and most of all I can hear! This has been a wonderful experience and my life is better because of the hearing aids, the service, and the relationship I have with the Dr.”
Bob W. of Spanish Fork, UT 03/06/2015 Review submitted online
“Really nice, understanding and patient. ”
Kaitlynn L. of Provo, UT 10/31/2013 Review verified by phone
Founded by Layne Garrett almost 20 years ago, Timpanogos Hearing offers Utah unparalleled hearing care. Our trained professionals provide each patient with caring, customized service to maximize results. We have been fortunate to be named Best of State in Auditory Services for 9 of the last 10 years. Our two convenient locations are here to serve all your hearing needs.
Timpanogos Hearing and Balance – American Fork 343 S 500 East American Fork, UT 84003
Timpanogos Hearing and Balance – Spanish Fork 642 E. Kirby Lane, Ste. 102 Spanish Fork, UT 84660
