Timpanogos Hearing and Balance - Spanish Fork
Clinic staff
Layne Garrett,
AuD, FAAA, CCC-A
Audiologist
Layne became interested in becoming an audiologist after a mission trip to Boston to work with the deaf. He attended Utah State University for his undergraduate degree in Communication Disorders and Brigham Young University for his master’s degree in Audiology. He then went on to earn his doctorate at Salus University. In addition to helping patients at the clinic, Layne also participates in charity work through several organizations. In his free time he likes to golf, cycle, and spend time with his wife and their three children.
Jessica Nelson,
BC-HIS Intern
Jessica has worked in the hearing industry for several years. She lives in Orem with her husband and 2 sons. She enjoys football, movies, reading, and spending time with family. Her favorite part of working at Timpanogos Hearing and Balance is helping patients and seeing the relief when they finally hear better!
Clinic reviews
Healthy Hearing posts all positive and negative reviews that meet publishing criteria.Read 5 verified patient reviews for Timpanogos Hearing and Balance - Spanish Fork! Their average review score is 4.2 () from 5 reviews.
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“Avoid this place at all cost!! They jerk you around and you get nothing in the end! Been trying to get my veteran father hearing aids from here. They were ordered 6 months ago. Made several calls and kept getting the runaround. They put the blame on others. Then they reported to the VA that my dad never showed up to his appointment which was proven a lie. They then admitted that he did come but now are refusing to provide the hearing aids that they were contacted to do. Their response was basically too bad. My dad is 88 years old and now we have to start all over again. Save your time and go someplace else!!”
Received 03/29/2021Official Response from Timpanogos Hearing and Balance - Spanish Fork:“Mr. M, I’m sorry your father has had difficulty obtaining hearing aids through the VA Community Care Network in our office. As the son of a decorated Air Force veteran I was excited to provide VA services directly to our veterans. When we attempted to credential as a VA CCN provider we were informed that the hearing care contract in the western region was only available through Your Hearing Network. We joined Your Hearing Network as a VA provider, but quickly discovered the added party between our office and the VA slowed the process immensely. For all VA patients I am required to submit our findings, notes and recommendations to Your Hearing Network who then processes the claim and forwards it to the VA for further processing and approval. This process has meant that every VA patient we have worked with has had at least a 6 month wait from initial visit to hearing aid delivery. We have tried delivering our findings and recommendations directly to the VA in an effort to speed the process along and was informed by Your Hearing Network that since we breached the contracted process we would not be reimbursed by them or the VA for that particular patient. I sincerely apologize for any frustrations you have felt, we share the frustration with this situation as well. ”
“Very informative about price and the difference in options available helpful to us so we could decide what we wanted no pressure just helpful.”
“Very courteous, the doctor and receptionist.”
“I had been burned bad by other hearing aid places. I decided to give it one more try at a place I had never been before. I was blown away by the service and the Dr. I wish I had come here first. I feel comfortable and most of all I can hear! This has been a wonderful experience and my life is better because of the hearing aids, the service, and the relationship I have with the Dr.”
“Really nice, understanding and patient. ”
Clinic details
Hours of operation
| Sunday | Closed |
| Monday | 9:00 am - 5:00 pm by appointment |
| Tuesday | 9:00 am - 5:00 pm by appointment |
| Wednesday | 9:00 am - 5:00 pm by appointment |
| Thursday | 9:00 am - 5:00 pm by appointment |
| Friday | 9:00 am - 5:00 pm by appointment |
| Saturday | Closed |
Clinic links
Accepted forms of payment
- Visa
- MasterCard
- American Express
- Discover
- Cash
- Check
- Debit
- Financing available for those who qualify
- Insurance accepted, please call for details