Sound Relief Hearing Center - Highlands Ranch

Official Response from Sound Relief Hearing Center - Highlands Ranch:

“Thank you so much for sharing your experience! We know how challenging tinnitus can be, and we're so glad Dr. Abby was able to provide the personalized care and follow-up that made a real difference. Her dedication to her patients shines through in everything she does, and we’ll be sure to share your kind words with her and the rest of the team. We're honored to be your partner in this journey and truly appreciate your trust in choosing Sound Relief.”

Official Response from Sound Relief Hearing Center - Highlands Ranch:

“Thank you so much for your kind words and continued trust over the years! Dr. Reed is truly dedicated to providing personalized, professional care, and we’re so glad that has come through in your experience. We’re honored to be part of your hearing journey and grateful for your recommendation!”

Official Response from Sound Relief Hearing Center - Highlands Ranch:

“Thank you for taking the time to share your experience! We try to be as thorough as possible at each appointment, and it sounds like we hit the mark.”

Official Response from Sound Relief Hearing Center - Highlands Ranch:

“Thank you for sharing! We’re glad you felt the depth of care and attention we strive to bring to every appointment. Truly understanding what you’re experiencing, through meaningful conversation and in-depth testing, is the foundation of everything we do. It’s how we ensure the next steps we recommend are the right ones for you. We appreciate your trust and look forward to continuing this journey with you.”

Official Response from Sound Relief Hearing Center - Highlands Ranch:

“Thank you for this beautiful review; your words truly mean a lot. Dr. Poe has a remarkable ability to connect with patients, meet them where they are, and create a sense of trust and confidence. We’re so glad you felt heard, understood, and supported — that’s exactly the kind of care we strive to provide. We’re excited for what’s ahead and honored to be part of your journey toward better hearing!”

Official Response from Sound Relief Hearing Center - Highlands Ranch:

“Thank you for your kind words! We’re so glad you had a positive first visit with Dr. Poe and our team, and we look forward to working with you as well.”

Official Response from Sound Relief Hearing Center - Highlands Ranch:

“Thank you for your continued trust! We're grateful for your kind words and so glad our team at Highlands Ranch continues to make a positive impact.”

Official Response from Sound Relief Hearing Center - Highlands Ranch:

“Thank you for the recommendation! We're delighted that you had a great experience and truly appreciate you sharing your positive feedback.”

Official Response from Sound Relief Hearing Center - Highlands Ranch:

“Thank you so much for your thoughtful review! We're grateful for your kind words and thrilled to hear that our entire team made such a positive impression.”

Official Response from Sound Relief Hearing Center - Highlands Ranch:

“Thank you for your feedback — we understand the inconvenience of the office closure and truly appreciate you taking the time to make the trip. We're so glad to hear Dr. Poe was helpful and that your appointment went well!”

Official Response from Sound Relief Hearing Center - Highlands Ranch:

“Hi Lisa, thank you for your continued trust and kind words! We're so glad to hear that Britt and the team have consistently met your needs and provided personalized care over the years.”

Official Response from Sound Relief Hearing Center - Highlands Ranch:

“Thank you for the kind words! We’re glad your transition to Highlands Ranch went smoothly and that you’re happy with the care and service you received from our team.”

Official Response from Sound Relief Hearing Center - Highlands Ranch:

“Thank you for the kind words! We're glad Dr. Poe provided a thorough and professional experience, helping to address your hearing and tinnitus concerns—she’ll be here for you every step of the way.”

Official Response from Sound Relief Hearing Center - Highlands Ranch:

“Thank you for your kind words! We're delighted that Dr. Poe provided a clear and thorough experience—it's wonderful to hear that you feel confident moving forward.”

Official Response from Sound Relief Hearing Center - Highlands Ranch:

“Thank you so much for the kind words and the review!”

Official Response from Sound Relief Hearing Center - Highlands Ranch:

“Thank you for your honest feedback, and we are truly sorry for the long wait during your recent visit. We completely goofed on the scheduling of the sound booth — that was our mistake, and we take full responsibility. This is not the standard of care we aim to deliver, especially after so many years of your continued trust in us. We understand how valuable your time is, especially with such a long drive, and we’re sorry for the frustration this caused. That’s why we did not charge you for the visit. We’re reviewing our scheduling process to help prevent this from happening again, and we hope to have the opportunity to provide the level of care you’ve come to expect in the future. Thank you again for bringing this to our attention.”

Official Response from Sound Relief Hearing Center - Highlands Ranch:

“Lee, thank you for sharing your experience and recommendation. It's unfortunate that your hearing deteriorated due to the high-frequency loud sounds on the flight line during your time as an Air Force pilot. However, it's great to hear that you found a solution in Oticon hearing devices. Thank you once again for sharing your story, and we wish you continued enjoyment and success with your Oticon hearing devices.”

Official Response from Sound Relief Hearing Center - Highlands Ranch:

“Sharon, thank you for sharing your fantastic experience with Dr. Megan Read and the Oticon hearing aids! It's incredible to hear how these hearing aids have transformed your ability to engage in conversations and enjoy TV shows without having to turn up the volume excessively. The world around you has opened up, and that's truly remarkable. The Bluetooth feature is undoubtedly a valuable addition, allowing you to connect seamlessly with various devices. It's wonderful that your daughter accompanied you and was equally impressed with Dr. Read's explanations of the tests and results. Learning together can be an enriching experience. We're delighted to hear that your hearing aids have become a routine part of your day, improving your overall quality of life. Dr. Read's patience in demonstrating how to properly insert them in your ears and her responsiveness to all your questions is a testament to her commitment to exceptional customer service. Thank you for highly recommending both the Oticon hearing aids and Dr. Read. Your feedback is genuinely appreciated, and we're glad to have played a role in enhancing your hearing experience. ”

Official Response from Sound Relief Hearing Center - Highlands Ranch:

“Brian, thank you for sharing your wonderful experience with Dr. Smith and Sound Relief! It's fantastic to hear that you couldn't be happier with your recent purchase of hearing aids. As a "boomer," it's understandable that years of enjoying loud music and genetic factors can present challenges to your hearing. We're thrilled to know that the entire process, from your first visit to walking out with calibrated and fitted hearing aids, was easy and seamless. It's truly a testament to Dr. Smith's professionalism, thoroughness, knowledge, kindness, and understanding. Being able to hear "normally" again must have had a significant positive impact on your quality of life. Thank you for recommending Sound Relief and Dr. Smith, along with their supportive staff. Your satisfaction and improved hearing are what they strive for, and your feedback is greatly appreciated.”

Official Response from Sound Relief Hearing Center - Highlands Ranch:

“Dick, thank you for sharing your positive experience with Dr. Read and the new Oticon hearing devices! It's wonderful to hear that you found exceptional clarity and ease of use with these hearing aids, especially after 28 years of wearing them. Dr. Read seems to have provided you with excellent guidance and support throughout the process, and we're glad to know that you're satisfied with the outcome. We appreciate your feedback and are delighted to have been a part of improving your hearing. If you have any further questions or need any assistance, please don't hesitate to reach out.”

Official Response from Sound Relief Hearing Center - Highlands Ranch:

“Dwight, thank you for taking the time to share your positive experience with us! We're thrilled to hear that your initial apprehension about getting hearing aids was transformed into a pleasant experience. Dr. Smith is a fantastic audiologist, combining personable care with expertise. It's great to know that she has been helpful and supportive throughout your journey. We understand that adjusting to new hearing aids can sometimes be a process, but we're glad to hear that the Oticon hearing aids have exceeded your expectations. It's wonderful that the hearing aids are working well for you, and the fact that you've been able to fine-tune the settings during your follow-up visits to meet your evolving needs is a testament to the excellent service provided. Thank you for recommending Sound Relief and Dr. Smith. Your feedback is truly appreciated, and we're delighted to have played a part in improving your hearing. If you have any further questions or need assistance, please don't hesitate to reach out.”

Official Response from Sound Relief Hearing Center - Highlands Ranch:

“Thank you for sharing your positive experience with Sound Relief and Dr. Smith. It's fantastic to hear that they evaluated your hearing and provided you with an exceptional set of hearing aids that have significantly improved your ability to hear conversations. Being able to hear more clearly and comprehensively is a transformative experience that enhances communication and overall quality of life. I'm glad to know that you received attentive care and were satisfied with the quality of services provided by Sound Relief. The fact that Dr. Smith conducted the testing and recommended the preferred hearing devices further demonstrates their expertise and commitment to finding personalized solutions for their patients. Thank you for recommending Sound Relief for hearing testing and remedies to improve hearing loss. Your positive review will undoubtedly help others who may be seeking similar assistance to make informed decisions and find the right solutions for their hearing needs. I'm pleased to hear about your positive outcome, and I hope that your enhanced hearing continues to bring you joy and improved communication in the future.”

Official Response from Sound Relief Hearing Center - Highlands Ranch:

“Ken, thank you for sharing your positive experience with Sound Relief and specifically with Dr. Read! It's wonderful to hear that you were drawn to Sound Relief based on our approach and that your expectations were met with exceptional service. Dr. Read's pleasant demeanor and ability to interact perfectly with your mother show her dedication to providing personalized care. Her extensive knowledge of the system, products, and determining the best solution for your mother's needs is commendable. It's great to know that Dr. Read took the time to conduct thorough tests and made the necessary adjustments to ensure your mother's new hearing aids were working optimally. The fact that she was able to fine-tune the settings until your mother felt a significant improvement over her old hearing aids is a testament to Dr. Read's expertise and commitment to patient satisfaction. Thank you for recommending Sound Relief to anyone with hearing issues and acknowledging Dr. Read's expertise. Your review will undoubtedly be valuable for others seeking hearing assistance. We appreciate you sharing your feedback, and we're glad that Sound Relief exceeded your expectations.”

Official Response from Sound Relief Hearing Center - Highlands Ranch:

“Carrie, thank you for taking the time to share your positive experience with Sound Relief! It's great to hear that you have had a positive and respectful experience with our team. The fact that you found them to be both professional and warm and friendly is a testament to their commitment to providing excellent patient care. It's important to feel comfortable and valued when receiving healthcare services, and it sounds like Sound Relief has done an excellent job of providing that type of environment for you. Thank you for sharing your review, and we hope that others in need of similar services will find it helpful in making their decisions.”

Official Response from Sound Relief Hearing Center - Highlands Ranch:

“Perry, thank you for sharing your experience with Dr. Read, and we're glad to hear that you had a positive journey with her. It's fantastic that Dr. Read came highly recommended by another satisfied patient, and she was able to address your concerns after an unsatisfactory experience with a previous audiologist. Dr. Read's approach of working with you to keep your old hearing aids functional, without pressuring you into purchasing new ones, shows her dedication to finding the best solution for your specific needs. The fact that she allowed you to try other hearing aids at home without any pressure to make a decision is a testament to her commitment to your satisfaction. It's wonderful to hear that the Oticon hearing aids that Dr. Read recommended have been outstanding for you. Her patience throughout the entire process demonstrates her professionalism and dedication to finding the right solution for you. Thank you for recommending Dr. Read for professional assistance with hearing problems. Your review highlights her expertise and the positive impact she has had on your hearing. We appreciate you taking the time to share your feedback, and we hope it helps others in need of similar assistance.”

Official Response from Sound Relief Hearing Center - Highlands Ranch:

“Pat, thank you for sharing your positive experience with the Sound Relief Hearing Center in Highlands Ranch! It's wonderful to hear that you and your husband have received exceptional care from Dr. Smith and the rest of the staff. The fact that they provide outstanding service and treatment for hearing loss and tinnitus is truly commendable. It's great to know that the staff at Sound Relief is not only happy and polite but also thorough and efficient. The punctuality and the willingness to allocate enough time for your appointments, without making you feel rushed, demonstrate their commitment to patient satisfaction. Your recommendation speaks volumes about the quality of care and the range of options available for improving hearing and treating tinnitus at Sound Relief Hearing Center. Thank you for taking the time to share your review, and we hope that others in need of these services will find it helpful in making their decisions.”

Official Response from Sound Relief Hearing Center - Highlands Ranch:

“Rick, thank you for taking the time to share your positive experience with Sound Relief and Dr. Smith. We are delighted to hear that you have been a satisfied patient for over six years and that Dr. Smith has been attentive to your needs, managing your hearing loss exceptionally and striving for perfection with each adjustment. Your review highlights the benefits of finding the right hearing aids for each patient's unique needs and preferences, and we are glad to hear that you have found the Oticon hearing aids to be the best solution for you. We also appreciate your comments on the friendly and inviting atmosphere provided by our staff. Thank you for recommending Sound Relief to others. We appreciate your feedback and loyalty and look forward to continuing to provide you with exceptional hearing healthcare services.”

Official Response from Sound Relief Hearing Center - Highlands Ranch:

“Ken, thank you for taking the time to share your positive experience with Sound Relief and Dr. Read. It is great to hear that Dr. Read listened to your issues, tested your hearing, and recommended a hearing solution that has worked well for you. Your review highlights the importance of personalized care, clear communication, and attention to detail in providing effective hearing healthcare services. We are glad to hear that you are pleased with the personal and professional care that you have received from Dr. Read and the Sound Relief team. Thank you for your feedback and for entrusting us with your hearing needs. We look forward to seeing you on your next visit.”

Official Response from Sound Relief Hearing Center - Highlands Ranch:

“James, thank you for taking the time to share your positive experience at Sound Relief. We are glad to hear that you found the office setting to be comfortable and welcoming and that the doctors and staff were personable, professional, and knowledgeable. At Sound Relief, we strive to provide our patients with the highest level of care and service, and it is great to hear that our efforts are being recognized. We appreciate your feedback and hope that you continue to have positive experiences with us in the future.”

Official Response from Sound Relief Hearing Center - Highlands Ranch:

“John, thank you for taking the time to share your positive experience with Sound Relief and Dr. Read. It is great to hear that Dr. Read has provided you with outstanding care and service and that you would highly recommend her to others. Your review highlights the importance of personalized care, attention to detail, and clear communication, which are essential for ensuring a positive experience. It is also wonderful to hear that Dr. Read was able to fit you with new hearing devices that are much better quality, fit properly, and have had zero issues, which has significantly improved your quality of life. Thank you for sharing your feedback and for recognizing the contributions of Dr. Read to your hearing. We appreciate your recommendation and look forward to working with you again in the future.”

Official Response from Sound Relief Hearing Center - Highlands Ranch:

“We are very sorry for the confusion. We work with many different insurance plans and help thousands of patients each year use their insurance benefits here. Unfortunately when someone’s insurance plan only works with a very select group which agrees to deep discounts and only covers very limited follow-up visits, they aren’t able to use that benefit here. For tinnitus patients, we look forward to doing their follow up appointments to measure just how much progress they’ve made with their tinnitus. ”

Official Response from Sound Relief Hearing Center - Highlands Ranch:

“Marc, We understand how challenging it can be when a person has an untreated health condition, and that’s why we saw you in our office four times to try to assist you, all at no cost to you. When a person doesn’t have medical coverage or any other means to pay for our professional services or equipment, it becomes very difficult for us to continue to provide those services to them. We understand that can be upsetting. This is why we refer people in that situation to Vocational Rehabilitation to seek assistance. When someone is unable to get approved for financing and has no other way to pay for services, unfortunately there is nothing further we can offer. We wish you the best and hope that you are able to find the assistance you’re seeking. Dr. Julie and Patrick Prutsman, owners”