Richmond Hearing Doctors - West End

7275 Glen Forest Drive Ste 208 Richmond, VA 23226
(804) 977-0711

A message from Richmond Hearing Doctors - West End about COVID-19:

Our office is open but taking patients by appointment only. Please contact our office for assistance.


Photo of Leah Ball, AuD, FAAA from Richmond Hearing Doctors - West End

Leah Ball,


Leah Ball is a seasoned audiologist with a wide range of clinical experience and true passion for helping people maximize the benefit that hearing aids bring to their lives. She is a fellow of the American Academy of Audiology. She holds a Masters Degree in audiology as well as a Clinical Doctorate in Audiology. She enjoys living in Richmond and spending time with family and friends.

Photo of Kim Imajo, AuD, FAAA from Richmond Hearing Doctors - West End

Kim Imajo,


Kim Imajo has been practicing audiology in Richmond since 2000 and specializes in hearing aid technology. She earned her Bachelor's degree from James Madison University, her Master's degree in Audiology from University of Virginia and her Doctorate degree from Salus University. Kim is a long-time Richmond resident and enjoys spending her free time at the river with her family.

Photo of Susan Ulmer, M.Ed., FAAA from Richmond Hearing Doctors - West End

Susan Ulmer,

Susan Ulmer has been practicing audiology in the Richmond area since the late 1980s.  She received both her Bachelor’s and Master’s degrees in Audiology from James Madison University.  Susan comes from a large family that lives in the Richmond area and has three adult children. She enjoys spending free time reading, going to movies, and traveling with her husband and extended family.


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Healthy Hearing posts all positive and negative reviews that meet publishing criteria.

Read 61 verified patient reviews for Richmond Hearing Doctors - West End! Their average review score is 5 () from 61 reviews.

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“RHD is just marvelous! I originally went to another provider - and over time became very dissatisfied with the services and practices. Now I have real audiologists who can clean wax etc. from my ears & are not trying to extract as many dollars as the can for ancillary services like batteries & small hearing aid supply needs. These ladies are the real deal! ”

of Henrico, VA   
10/10/2021    Review submitted online
5 out of 5 1.

“Couldn’t be more pleased with all aspects of my evaluation and treatment for my hearing loss. My ‘new’ hearing aids are particularly nice with the latest Bluetooth technology. Leah Ball is without question my all time favorite doctor. ”

of Richmond, VA   
10/07/2021    Review submitted online
5 out of 5 1.

“Richmond Hearing Doctors is by far the most professional, knowledgeable, and caring practice in the Richmond area. Dr. Ball and her wonderful staff have guided me through my hearing loss for the past 8 years. My family and I consider Leah and Shelley our friends, and we don't hesitate to call with questions/needs. I always enjoy my appointments. I leave their office with a smile and the knowledge of something new that was shared with me. This practice has it all-fixes hearing aid equipment on site, offers the latest in equipment, hearing tests on site, ear checks on site, etc. If they can't help you, they know who can. Dr. Ball always goes beyond the expected in researching what is best for each of her patients, and her encouragement to get out there and live is tremendous, She is the reason I am able to continue doing all the things I love in a hearing world with a hearing loss. So, folks, this is the practice you absolutely need to contact with your hearing loss needs and questions. ”

of Richmond, VA   
09/22/2021    Review submitted online
5 out of 5 1.

“Dr. Ball has been my audiologist for many, many years. My appointments are always very professional and productive, and they keep me from having problems with my hearing aids. Their customer service is great--very efficient and friendly.”

of Henrico, VA   
09/21/2021    Review submitted online
5 out of 5 1.

“Hearing Doctors is the best and and most effective medical professional group I have ever experienced. They are a great role model for how a business should be operated. Kim, Susan, Leah, are so knowledgeable and professional yet friendly, down to earth real human beings. They are empathic and seem to understand, predict and have a plan to fix a problem before it ever presents itself!!! lol. Seriously, they have the answer and will stick with you until a problem is solved. I have recommended Hearing Docs to many friends and family. The office staff is excellent, efficient and friendly. Their texting system to confirm an appointment is so great, fast and simple. They will always be the #1 hearing doctors in Richmond for my family and me.”

of Glen Allen, VA   
09/14/2021    Review submitted online
5 out of 5 1.

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Clinic details

Recognized hearing experts since 1995.

Richmond Hearing Doctors, PLLC is the office of audiologists Kim Imajo, Au.D.,  Kim Fisher, M. A., Leah Ball, Au.D. and Debra Ogilvie, Au.D.

We are dedicated to improving the quality of life of our patients and their families. We use the best communication technology, thoroughly educate patients and provide exceptional care. Our mission is to provide the people of the Richmond area a full-service hearing care clinic that is reputable, knowledgeable, and affordable.

We have two locations to serve you:

West End 7301 Forest Ave Suite 202 Richmond, VA 23226

Southside 13925 Coalfield Commons Place Suite 101 Midlothian, VA 23114

Hearing care services

  • Hearing testing
  • Hearing aid evaluation
  • Hearing aid fitting, programming and adjustment
  • Hearing aid follow-up
  • Tinnitus evaluation and management
  • Earwax removal
  • Hearing aid service, maintenance, cleaning and repair
  • Hearing aid batteries
(804) 977-0711

Hours of operation

Monday8:30 am - 5 pm
Tuesday8:30 am - 5 pm
Wednesday8:30 am - 5 pm
Thursday8:30 am - 5 pm

Clinic links

Accepted forms of payment

  • Visa
  • MasterCard
  • Cash
  • Check
  • Debit
  • Financing available for those who qualify
  • Insurance accepted, please call for details
Disclaimer: This clinic profile is for general information purposes only.
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