Richmond Hearing Doctors - West End

"Recognized hearing experts since 1995."
7275 Glen Forest Drive Ste 208 Richmond, VA 23226
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A message from Richmond Hearing Doctors - West End about COVID-19:

Our office is open but taking patients by appointment only. Please contact our office for assistance.

Clinic staff

Photo of Leah Ball, AuD, FAAA from Richmond Hearing Doctors - West End

Leah Ball


Leah Ball is a seasoned audiologist with a wide range of clinical experience and true passion for helping people maximize the benefit that hearing aids bring to their lives. She is a fellow of the American Academy of Audiology. She holds a Masters Degree in audiology as well as a Clinical Doctorate in Audiology. She enjoys living in Richmond and spending time with family and friends.

Photo of Kim Imajo, AuD, FAAA from Richmond Hearing Doctors - West End

Kim Imajo


Kim Imajo has been practicing audiology in Richmond since 2000 and specializes in hearing aid technology. She earned her Bachelor's degree from James Madison University, her Master's degree in Audiology from University of Virginia and her Doctorate degree from Salus University. Kim is a long-time Richmond resident and enjoys spending her free time at the river with her family.

Photo of Susan Ulmer, M.Ed., FAAA from Richmond Hearing Doctors - West End

Susan Ulmer


Susan Ulmer has been practicing audiology in the Richmond area since the late 1980s.  She received both her Bachelor’s and Master’s degrees in Audiology from James Madison University.  Susan comes from a large family that lives in the Richmond area and has three adult children. She enjoys spending free time reading, going to movies, and traveling with her husband and extended family.

Clinic reviews

Healthy Hearing posts all positive and negative reviews that meet publishing criteria.

Read 43 verified patient reviews for Richmond Hearing Doctors - West End! Their average review score is 5 () from 43 reviews.

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“This practice is outstanding in every way. Dr. Imajo is working diligentlt, trying to help me hear a little better. (I am very hard of hearing.) I wish I had known about this practice earlier in my hearing aid journey. ”

of Henrico, VA   
12/02/2020    Review submitted online
5 out of 5 1.

“Really nice, working hard to get my hearing corrected. Thanks”

of Richmond, VA   
11/18/2020    Review submitted online
5 out of 5 1.

“The staff are always friendly, accommodating and professional. I have never felt rushed, even when they worked me in due to an immediate problem. Dr Ball, whom I regularly see, and Dr Ulmer, whom I saw when worked in, are great. I have recommended this practice to a number of friends. I rate them highly!!!”

of Henrico, VA   
11/17/2020    Review submitted online
5 out of 5 1.

“Dr. Ball is fantastic and I wish that more physicians were like her. She is genuine and cares for and about her patients. Shelley, has always been very helpful as well. They make you feel like your family. I do not want to take away from any of the other staff because they have been attentive and helpful as well. With the exception of one time I have always seen Dr. Ball. I am sorry that I do not remember the name of the person I saw but she was very nice. I have never had a bad experience at Richmond Hearing Doctors.”

of Richmond, VA   
10/06/2020    Review submitted online
5 out of 5 1.

“Richmond Hearing Doctors is a wonderful group of professionals! My advice is use an independent like this practice. Of course, if you have access to Richmond Hearing Doctors I recommend you use them for your hearing needs. ”

of Henrico, VA   
09/10/2020    Review submitted online
5 out of 5 1.

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Clinic details

About this hearing center

Richmond Hearing Doctors, PLLC is the office of audiologists Kim Imajo, Au.D.,  Kim Fisher, M. A., Leah Ball, Au.D. and Debra Ogilvie, Au.D.

We are dedicated to improving the quality of life of our patients and their families. We use the best communication technology, thoroughly educate patients and provide exceptional care. Our mission is to provide the people of the Richmond area a full-service hearing care clinic that is reputable, knowledgeable, and affordable.

We have two locations to serve you:

West End 7301 Forest Ave Suite 202 Richmond, VA 23226

Southside 13925 Coalfield Commons Place Suite 101 Midlothian, VA 23114

Hearing care services

  • Hearing testing
  • Hearing aid evaluation
  • Hearing aid fitting, programming and adjustment
  • Hearing aid follow-up
  • Tinnitus evaluation and management
  • Earwax removal
  • Hearing aid service, maintenance, cleaning and repair
  • Hearing aid batteries

Hours of operation

Monday8:30 am - 5:00 pm
Tuesday8:30 am - 5:00 pm
Wednesday8:30 am - 5:00 pm
Thursday8:30 am - 5:00 pm

Clinic links

Accepted forms of payment

  • Visa
  • MasterCard
  • Cash
  • Check
  • Debit
  • Financing available for those who qualify
  • Insurance accepted, please call for details
Disclaimer: This clinic profile is for general information purposes only. Financial aid and insurance coverage can vary widely by policy and should be verified with the provider before services are rendered.