Healthy Hearing collects non-personal information about your use of our website, special promotions and newsletters.
Your browser software can be set to reject all cookies. Most browsers offer instructions on how to reset the browser to reject cookies in the "Help" section of the toolbar. If you reject our cookies, certain functions and conveniences of our website may not work properly, but you do not have to accept our cookies in order to productively use our site. Healthy Hearing does not link non-personal information from cookies to personally identifiable information without your permission.
Healthy Hearing collects personally identifiable information that you provide to us when you register to receive our email newsletter, call one of the clinic phone numbers posted on the Site, download one of our free guides, send us a message through public forums or contact forms. We use the personally identifiable information that you provide to respond to your questions, provide you the specific services you select, conduct follow-up surveys and send you emails about website maintenance and updates.
At various times as you use the Site, you will be given the option of receiving recurring informational newsletters via email from Healthy Hearing. At the time you sign up for our email newsletters or any time thereafter, you can choose to opt-out of receiving additional email newsletters from Healthy Hearing.
In order to subscribe to our email newsletter, we need contact information, such as your name and email address. This personally identifiable information may be shared with our Corporate Partners when you subscribe to our newsletter. You can unsubscribe from the newsletters by simply clicking on the "unsubscribe" link at the bottom of any email newsletter. An email to our automated unsubscribe service will be created on your computer. Click the "Unsubscribe" button. You will then be unsubscribed from that newsletter within two to three business days. If you are experiencing difficulties with our automated unsubscribe service, you can email Healthy Hearing editorial staff at email@example.com. Our staff will unsubscribe you from that newsletter in two to three business days.
In some cases, when you click on a link or an advertisement in an email or newsletter, your browser may be momentarily directed to the website of a third party which, acting on behalf of Healthy Hearing (see Disclosure to Website Service and Content Contractors, below), notes or "counts" your response to the email or newsletter before redirecting your browser to its proper destination; this redirection process will not be apparent to you.
Calls are also reviewed in order to identify a pool of potential candidates for follow-up surveys. If a caller is selected for survey, the name and phone number of the caller is collected and provided to a third-party survey company who acts on the behalf of the Site. These consumers are contacted for a brief survey about their experience with the clinic they visited, including an opportunity for the consumer to review the clinic. These reviews may be posted on the Site. The phone survey may be declined by the consumer. The survey data are reported to Corporate Partners. Call data and survey results may be provided to the public in aggregate form only.
When you download a free guide from the Site, we need contact information, such as your name and email address. This personally identifiable information may be shared with our Corporate Partners.
As a service to our users, the Site features public forums where users with similar interests or medical conditions can share information and support one another. Clinic reviews are one such forum. We also offer online discussions moderated by medical or healthcare experts.
Any information shared (including personally identifiable information) that you reveal in an online review or discussion is by design open to the public and is not a private, secure service. You should think carefully before disclosing any personally identifiable or personal health information in any public forum. What you have written may be seen, disclosed to or collected by third parties and may be used by others in ways we are unable to control or predict, including to contact you for unauthorized purposes.
Through email invitations, online surveys or online focus groups, the Healthy Hearing market research department or its operations contractors acting on its behalf, conducts research surveys in order to gather feedback about the Site, Corporate Partners and opinions on important healthcare issues.
Healthy Hearing may provide aggregate information to third parties. For example, we might inform third parties regarding the number of users of our website and the activities they conduct while on our site. We might also inform a company (that may or may not be an advertiser on our site) that "30% of our users live east of the Mississippi" or that "25% of our users dispense hearing aids." Depending on the circumstances, we may or may not charge third parties for this aggregate information. We require parties with whom we share aggregate information to agree that they will not attempt to make this information personally identifiable, such as by combining it with other databases.
Listed below are some of the security procedures that Healthy Hearing uses to protect your privacy:
If you have a complaint or problem, please email us at firstname.lastname@example.org. Our customer service department will forward your complaint to the appropriate internal Healthy Hearing department for a response or resolution. We try to answer every email within 48 business hours, but we may not always able to do so. If you want to (1) delete your personally identifiable information from our systems, or (2) update the personally identifiable information that you have provided to us, please email us at email@example.com.
If you do not receive adequate resolution of a privacy related problem, you may write to Healthy Hearing Privacy Help Desk at:
PO Box 515381 #42919
Los Angeles, CA 90051-6681
Upon your request, we will delete your personally identifiable information from our active databases and where feasible from our back-up media. You should be aware that it is not technologically possible to remove each and every record of the information you have provided to the Site from our servers.