Clinic staff
Susan Timna
Dr. Timna is the Director of the Audiology department and has been with Audiology and Hearing Aid Services since 1992. She completed both her undergraduate decree and Masters Degree in Audiology at the University of Georgia and received her Doctorate in Audiology through the Arizona School of Health Sciences. She is specially trained in the areas of tinnitus management.
Katherine Neufeld
Dr. Neufeld completed both her Undergraduate Degree and Masters Degree in Audiology at The Ohio State University and received her Doctorate in Audiology from the Arizona School of Health Sciences. Prior to joining AHAS, Dr. Neufeld worked at Kaiser Permanente Hospital in California. Dr. Neufeld had been with Audiology and Hearing Aid Services since 2005.
Cori Palmer
Dr. Palmer joined Audiology and Hearing Aid Services in 2008 and completed her undergraduate degree in Communication Sciences and Disorders at the University of Georgia. She received her Doctorate degree in Audiology from the University of Louisville and prior to joining the team at AHAS, Dr Palmer worked at the Veterans Administration Hospital in Atlanta, Georgia.
Jessica Lally
Dr. Lally is a native of Narragansett, Rhode Island. She completed her undergraduate degree in Communicative Disorders at the University of Rhode Island. Jess joined the Audiology and Hearing Aid Services in the Summer of 2016 and recently received her Doctorate degree in Audiology from the University of Connecticut. Dr. Lally works in our main office, Statesboro office, and our Pooler office.
Casey Allen
Dr. Allen is a native of Savannah, GA. She completed her undergraduate degree in Communication Sciences & Disorders at the University of Georgia. She received her Masters degree in Audiology from the University of Tennessee. She has been working at AHAS since the summer of 2015 and recently received her Doctorate degree in Audiology from the University of Tennesee. Dr. Allen works in our main office, our Pooler office, and our Statesboro office.
Clinic reviews
Read 6 verified patient reviews for Audiology and Hearing Aid Services! Their average review score is 4.17 () from 6 reviews.
“First let me start with Heather, the Office Manager. She is extremely kind, caring, and knowledgeable. She knows her job well and treats all customers well. The other office assistants are just as competent, kind, and very caring. Dr. Neufeld is just an absolute pleasure to have as a doctor. She works very hard to ensure her patients get the results they need in order to have a better quality of life when it comes to hearing. I dread going to doctor's appointments but the people at Audiology and Hearing Aid Services are truly an exception and I truly look forward to each visit. I've been to several audiologists in the Savannah area and these people are absolutely hands-down the best when it comes to caring and providing service for their patients. ”
“They were kind.”
“The doctor did a great job explaining how my hearing may be affected. ”
“She was knowledgeable. She knew what she was doing, she was honest, she didn't try to sell me something I didn't want. She wasn't trying to be pushy and I liked that about her. ”
“Husband has dementia, but I wanted to try to correct his hearing loss. However, he was incapable of even knowing what was in his ears & kept removing them. The hearing aids were returned the next day, but we were charged $200 extra even though we had no further office visits. They took over 1 mo. to send me a check even though I charged them to my credit card. AND, they shorted me $20. Don't know why they charged me $220 when signed agreement said $200! I would NOT recommend this Company to anyone. You would think under the circumstances that they would be compassionate enough to at least return a portion of the $200 since we only had 2 visits!”
Received 03/19/2018Official Response from Audiology and Hearing Aid Services:“Dear Bonnie, This is Katherine Neufeld, AuD, an audiologist at Audiology and Hearing Aid Services. While I never like to hear that someone is dissatisfied, I do appreciate you giving us your feedback and allowing me to address your concerns. We take customer satisfaction very seriously here and I am so sorry that your experience here with your husband did not meet your expectations. It can be extremely challenging for some people who have dementia to be successfully fit with hearing aids. Because of your husband's dementia, we did counsel both of you at great lengths about what to expect when entering a trial period and whether the advantages of hearing aids for him would outweigh the disadvantages. We met several times to discuss the different aspects in his treatment plan and unfortunately in his case it was not a successful endeavor. The $200 fee is a standard charge that covers our hours of professional services during appointment times, shipping costs and restocking fees associated with ordering a set of hearing aids. We made sure that you were very aware that you were agreeing to this non-refundable charge ahead of time. We informed you that despite all of our efforts to help your husband, there was a chance that a hearing aid trial might result in an unsuccessful fitting for him and forfeiture of that money. We do sincerely apologize for the $20 mix-up - that was an honest clerical error that was rectified with an additional refund to you immediately after we were notified of it. To ensure security, it is our clinic's policy not to process refunds to credit cards. Instead, we issue checks which can take four to six weeks to process. Because it is important to us that everyone understands this policy, it is clearly spelled out on every bill of sale. Again, we apologize for your frustration and we encourage you to call our office if you have any additional questions or concerns.”
More information
Hours of operation
| Sunday | Closed |
| Monday | 8:00 am - 5:00 pm |
| Tuesday | 8:00 am - 5:00 pm |
| Wednesday | 8:00 am - 5:00 pm |
| Thursday | 8:00 am - 5:00 pm |
| Friday | 8:30 am - 4:30 pm |
| Saturday | Closed |
Clinic links
Accepted forms of payment
- Visa
- MasterCard
- Discover
- Cash
- Check
- Debit
- Financing available for those who qualify
- Insurance accepted, please call for details