TOPs Hearing Center - West Houston

"Better living through better hearing"
12121 Richmond Ave Ste 304 Houston, TX 77082
Clinic location map

A message from TOPs Hearing Center - West Houston about COVID-19:

We’re still open with normal business hours and we’re taking every precaution to protect our patients and staff. Please call to schedule an appointment for emergency hearing aid problems. We offer curbside service is preferred. We also are happy to mail you supplies and batteries at no extra charge. Be Well!

Clinic staff

Photo of Elizabeth Malone, MA, CCC-A, FAAA from TOPs Hearing Center - West Houston

Elizabeth Malone,


Elizabeth has a Bachelor’s degree in Communication Sciences & Disorders from the University of Oklahoma and a Master’s degree in Audiology from Northwestern University. She is certified by the American Speech-Language-Hearing Association (ASHA) and is a Fellow with the American Academy of Audiology (FAAA). She has practiced Audiology in an ENT setting for the past 21 years. Elizabeth is devoted to helping her patients achieve the best hearing results possible, through appropriate amplification, counseling & education, and ongoing follow-up care well after the initial fitting appointment.

Clinic reviews

Healthy Hearing posts all positive and negative reviews that meet publishing criteria.

Read 20 verified patient reviews for TOPs Hearing Center - West Houston! Their average review score is 4.95 () from 20 reviews.

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“Quick service. Wonderfully done. Very professional. Provided clear instructions on everything the needed to be done. And shared the results with me.”

of Houston, TX   
02/06/2021    Review submitted online
5 out of 5 1.

“Every visit is a pleasant one! Ms Carol is very helpful, and she has a wonderful personality. I thank her and her staff for all of their help!!”

of Bay City, TX   
03/31/2020    Review submitted online
5 out of 5 1.

“The entire staff is very professional and helpful. Carol is very informative and works very hard to obtain the best hearing result for me.”

of Spring, TX   
09/02/2019    Review submitted online
5 out of 5 1.

“Carol was very professional, very knowledgeable. She made me very comfortable in getting an Oticon hearing aid. Thank you.”

of Houston, TX   
04/09/2019    Review submitted online
5 out of 5 1.

“Carol listen and answers all my questions. I've used the hearing aids for over 6 months and am very impressed with the improved hearing and great service provided by Carol and her staff.”

of Rosenberg, TX   
03/01/2019    Review submitted online
5 out of 5 1.

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Clinic details

About this hearing center

At TOPs Hearing and Balance Center, we are committed to providing professional hearing healthcare by a licensed Audiologist with over 21 years experience with adults and children. Treating you with the latest technology and exceptionally caring service is of utmost importance to us. Two Otolaryngologists are on staff for medical related issues. We have two offices: West Houston Medical Center and Bellaire. Free Parking.

Hearing care services

Diagnostic hearing evaluations, hearing aid fittings, complete hearing aid service, assistive listening devices, custom earmolds for hearing aids, swimming, personal listening devices, hearing protection and musician monitors.  We file for your hearing aid benefits for most insurances.  

Hours of operation

Monday8:00 am - 5:00 pm
by appointment
Tuesday8:00 am - 5:00 pm
by appointment
Wednesday8:00 am - 5:00 pm
by appointment
Thursday8:00 am - 5:00 pm
by appointment
Friday8:00 am - 12:00 pm
by appointment

Clinic links

Accepted forms of payment

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Cash
  • Check
  • Debit
  • Financing available for those who qualify
  • Insurance accepted, please call for details
Disclaimer: This clinic profile is for general information purposes only. Financial aid and insurance coverage can vary widely by policy and should be verified with the provider before services are rendered.