Cary Audiology Associates, PLLC

“I was referred by a good friend who is a hospital executive and had been cared for by Cary Audiology. These people really know what they are doing and have helped me along my journey toward improved hearing. You cannot go wrong with this crew - Michelle and Brittany have been particularly helpful. If you need think you need assistance with hearing issues, seek out the professionals at Cary Audiology. ”

“Great provider and service. I definitely felt the staff went above and beyond, especially with regards to COVID safety. Dr. Larson is a great listener and does an excellent job explaining the test results. Michelle at the front desk was very cordial and helpful, as well. I would definitely recommend for anyone in need of help with their hearing. Added bonus, all new patient forms are fillable online, so no need to arrive 30 minutes early to fill out in the office.”

“I was referred by a friend of mine who is already a customer of Susan Rawls. Since I was displeased with my existing service I needed a more customer oriented audiologist to meet my needs. Susan and Michelle are top shelf and have provided everything I had hoped for. They are very attentive to my needs and I am extremely pleased. ”

“This office is staffed with friendly, courteous, professional and very knowledgeable people. They are up to date on new technologies for the hearing impaired. Dr. Susan Rawls goes above expectations to deliver the appropriate hearing aide devises based on each individual patient’s need. Every appointment I have with this office is timely, encouraging and pleasant.”

“The audiologist and the practice were knowledgeable, thorough with my exam, and attentive to my concerns. I highly recommend this practice for hearing issues.”

“I would definitely recommend Cary Audiology to anyone needing this service. Dr. Rawls and Michelle have been extremely friendly and helpful at every appointment. ”

“My first visit with Dr. Lazaro was a real eye opener! She demonstrated what a real audiologist who is excited about her work can do to make my hearing 200% better!! She tweaked settings in my aids that my previous audiologist never mentioned and it has made such a difference in my hearing.”

“At 75 years old, I've been to my share of medical professionals. Dr. Rawls is one of the best. Very knowledgeable, yet explains things in terms I understand. Hearing aids these days are obviously high-tech and she keeps up with the latest technology and can separate the stuff that's important to me from the bells and whistles that I don't need. When I started with Cary Audiology, I lived 3 miles away; I now live 25 miles but the drive is worth it.”

“I have had a hearing problem for over 20 years and when we moved to NC Susan Rawles was recommended to help me in getting new hearing aids. I have been working with Dr. Rawles for more than 7 years and have been extremely happy with her attention to my frustrations. Although she can not preform miracles in restoring my hearing, she has helped in giving me the best hearing I can have. I highly recommend her to anyone needing professional care for their hearing loss. ”

“Cary Audiology has been looking after my hearing for over ten years. The service is excellent. Each year Susan measures my hearing and makes adjustments. She is happy and friendly and spends as much time with me as is needed - no rushing. If I have a minor problem at other times, Rachel happily and efficiently solves the problem. When I enter the waiting room, Michelle greets me. And if I need supplies, she provides them. Also, the wait time is usually short, but there is coffee and a number of magazines and a newspaper to look at while waiting. ”

“Very professional experience with office manager Michelle and Audiologist Susan Rawls. Appointment exactly as scheduled and thorough examination of new hearing aids; what to expect, etc., including follow-up appointments. ”

“If you want the "best," go to the "best." That's what you'll get at Cary Audiology. The best service and products are what you get here as the everyday norm. ”

“Both Susan and Rachel are so caring and so thorough! I am so happy for the wonderful help of hearing aids. It is so nice to know you care so much. Michelle, too, is a blessing. Thank you all! ”

“Just start wearing hearing aids due to previous military service. Dr. Lazaro is a joy to work with. I have never met a more pleasant person to be around and have provide service to me. The whole experience is five star. The process and plan for providing service, as far as I am concerned, is well beyond my expectations. Cary Audiology and Dr. Lazaro are the gold standard of medical service providers.”

“Everything about my experience here was excellent from the initial consultation to the fitting to the follow-up visits. Would highly recommend this practice.”

“I came to Cary Audiology because they had worked with my father near the end of his life and dramatically improved his quality of life by helping him learn to successfully use hearing aids. I find the team to be easy to work with, and I like that that seem to work hard to adapt to each patient's needs, interests, way of learning, etc. to make the experience as "frictionless" as possible. I look forward to a long and successful patient relationship with Cary Audiology.”

“I have been wearing a hearing aid for close to 20 years. I cant say how disappointed I am that I didnt visit Cary Audiology years ago. They provide a comprehensive exam, explain precisely what they are doing and why, and most importantly, improved my hearing immensely! I am hearing sounds that I havent heard in a very long time. If you believe you need hearing assistance or your hearing aid is ineffective, this is the place to go! ”

“I have been a patient for 6 years and still come back for all of my testing and hearing aid needs, even though I now live in Massachusetts and travel extensively. Susan and her team have provided the finest testing, selection and fitting of device, follow up adjustments and repair service I could ever expect. Truly professionals and also very nice people. I highly recommend Cary Audiology to anyone who has hearing loss. I love my hearing aids and would be very debilitated without them.”

“Susan Rawls is the most dedicated and empathetic health care provider I have ever encountered. She fitted me with a "cross" hearing aid system that has been totally effective and has nearly enabled me to completely forget about the hearing experience of losing all the hearing in my left ear. Her "after care" is amazing. ”

“I very much appreciate the time and friendly atmosphere here. I’ve seen both doctors and they both make me feel as though I’m their only interest at the time. We’ve all problems solved and joked but the end result is I hear better now. My hearing loss is sensorineural. I have a BTE device and a BAHA. I’m not easy. I’m young. I love these ladies!”

“What a wonderful experience. Everyone was friendly and professional. I never felt rushed through the process. Dr. Rawls was attentive to every detail. I felt I was in very competent hands. I can't believe what a wonderful experience this has been. I enjoy my hearing aids and wished I had gotten them sooner. Thanks Dr. Rawls”

“My appointments are pleasant, the staff is kind and efficient. I recommend this practice to family and friends. ”

“Excellent care and knowledge. Office is very friendly and helpful!!! They give me confidence that I am receiving the best hearing care available.....so reassuring. Thanks Susan and staff. ”

“Everyone at this office is professional, friendly and helpful. Michele is a delight; always ready to try to accommodate scheduling needs. ”

“Absolutely outstanding, professional, compassionate service. Dr. Lazaro is extremely knowledgeable and generous with her time. Her background in music gives her superior insight into sound quality. I highly recommend Cary Audiology!”

“I am very satisfied with the staff. Dr. Rawls is very professional and helpful and the office staff is very efficient. Best of all, there has been a dramatic improvement in my hearing, thanks to the recommendations and services of Dr. Rawls.”

“My 2 1/2 year experience with the staff at Cary Audiology and Dr. Rawls has been excellent. From the first visit every interaction has been friendly, professional, and all explanations have been clear and to the point. I am completely satisfied with the hearing aids and follow-up service. I recommend Cary Audiology to anyone needing evaluation and if hearing aids are purchased the support and follow-up service are terrific.”

“My experience at Cary Audiolgy was excellent. Rachel was professional, knowledgable and helped me get my hearing aids running at optimum efficiency based on my needs. Rachel goes above and beyond to assure your hearing aides are programmed for your needs. I could not be happier with my experience. ”

“I have had my hearing aid for about 2.5 years. Cary Audiology does not deal with just one brand of hearing aid. They test your hearing and then recommend a brand which best fits your hearing and actual needs.”

“On each visit to Cary Audiology Associates, I experienced individual, friendly, knowledgeable and informative care. I am thrilled. I wish to thank the staff in appreciation for my care. I have splendid results. I highly recommend Cary Audiology Associates. ”

“Attractive waiting area, warm staff. Always professional. Appointment times promptly honored. Questions and concerns addressed in a timely fashion. I highly recommend. ”

“I had my first hearing test done in CA and was prescribed 1 hearing aid - I still had trouble hearing - moved to NC and decided to go to Cary Audiology and now I have hearing aids in both ears and my hearing has improved 100%. ”

“Professional, highly competent, knowledgeable, sensitive and caring. ”

“I have found Rachel Lazaro and Cary Audiology Associates have been extremely professional, knowledgeable and easy to work with as they have helped me with my hearing problem. I would highly recommend them to anyone seeking excellent hearing issue assistance. ”

“Everyone at Cary Audiology is thorough and professional. My experiences have been excellent without exception.”

“My experience was excellent. ”

“Rachel Lazaro really knows her field and goes beyond the norm to be helpful and informative. She is the best I've ever experienced in this area of knowledge. ”

“The entire staff makes you feel welcome! Love their attention to detail to helping me hear better!”

“I must say Cary Audiology is the most generous, accommodating, informative, and patient-centric practice I have ever used. ”

“Dr Susan Rawls is an excellent audiologist.Her goal is for the best fit possible for your hearing aid and she takes whatever time is needed to accomplish that. ”

“Dr. Lazaro was amazing. I have suffered from tinnitus for years and finally decided to get my hearing checked out. She was patient and thorough in explaining the condition, possible solutions and a way forward. I would recommend her to everyone who has any hearing issues.”

“We were able to reach and understand each other. The audiologist was very helpful.”

“Dr. Susan Rawls and Michelle of Cary Audiology are a great team. They provided a friendly, professional experience as I adjusted to wearing hearing aids for the first time. Dr. Rawls thoroughly explained the whole process and answered all of my questions. I highly recommend Cary Audiology.”

“Very friendly office staff. Explanation of hearing test and adjustment of hearing aids very informative, very satisfied with overall visit. ”

“Dr. Rawls of Cary Audiology has provided excellent service in assessing my needs, offering hearing aid options, and providing quality follow-up services after fitting. The staff is courteous and friendly. They were willing to answer my numerous questions on insurance coverage while I was considering my options. ”

“Cary Audiology is such a good place. I have been a patient since 2008, 2 sets of hearing aides & countless visits involved! Everyone is very friendly & so helpful. Many thanks for all the kindness. ”

“The interaction between client and physician is excellent. Services are timely and education is presented well and in understanding terms. I highly recommend them. ”

“Susan Rawls, my audiologist at Cary Audiology, could not have been more understanding and professional. She took a lot of time testing me, making sure what I could hear and what I had difficulty with. I am an 80 year old professional business consultant and always felt there was not anything I could not do or overcome if I put my mind to it. I believed that having a hearing aid would make me look less sharp. I was wrong. They don't come any more professional and understanding than Cary Audiology. ”

“On a scale of 1-10, I'd say 12. Dr. Rawls came highly recommended and exceeded my expectations greatly. I'd never hesitate to pass along what was so graciously given to me. " If you want the best, go to the best." that's what you'll get here.”

“Cary Audiology helped me regain most of my hearing. I first went to them to encourage my father-in-law to get aids and find out how much I was missing. They have been very helpful.”

“Susan and Michelle are a great TEAM. They do everything they can to ensure your visit is second to none. I have used other other audiology services, this is the best one. I will not go any place else. ”

“Professional, very knowledgeable and cordial. ”

“I have received excellent service from Cary Audiology since going there 2 years ago. Excellent testing equipment, well educated audiologists and good hearing aid options. I've had hearing aids for over 50 years and this place provides best options and recommendations with latest technology. They help with warranty options and supplies too. ”

“Excellent! Dr. Rawls did a thorough job in cleaning and adjusting my hearing aids. She is interested in the welfare of her patients. ”

“Thank you for allowing me to express my experience at Cary Audiology. "The very best". I could write a book about hearing aid dealers and and the lies and promises they tell you just to get your money. I went to Cary Audiology with a lot of apprehension and ended up finding a very honest, straight up, business. No lies, no bull, just the honest facts. Walked out with hearing aids that worked and no pressure if they don't work, bring them back, we will make them right to take them back. I have been a customer for five wonderful years. I don't have to say "what did you say?" anymore. These people are the very, very best. I love these honest people. Is a truly wonderful experience to go back and get batteries, etc. I wish there was a box for a 10, super service. Hope you can understand my script, I'm 80 years old and my hearing is now 100% with my phones. ”

“The staff and audiologist were so easy to work with. I never felt embarrassed about my hearing loss. Instead, I was given encouragement that I could master the nuances of wearing and caring for hearing aids. I no longer have to "guess" what people say and feel more confident in social settings. Strongly recommend Cary Audiology Associates. ”

“Friendly, caring service from people who know all about ears and hearing aids. I'm on my second set, going on toward ten years now and would not go anywhere else. ”

“I have worn hearing aids for 15 years and had experience with three different audiologists and Cary Audiology has been the best. They are caring and take time to make sure you have the best hearing possible! ”

“Very pleasant experience. All staff are intent in making my visits successful in maximizing my hearing ability. My audiologist was thorough and determined to improve my hearing, both through my hearing aids and my attention to how I hear. She also made sure I understood how she was improving my hearing. ”

“Kind. Caring. Courteous. The Best!!”

“The exam was very thorough. Dr. Rawls is extremely diligent but I never felt rushed. I have recommended this practice to several friends and will continue to do so. ”

“Knowledgeable and thorough audiologists. They met my hearing needs well and provide excellent follow-up. The office is pleasant and the staff is friendly and caring. ”

“I began seeing Dr. Rawls when she was at Raleigh ENT about 8 to 10 years ago. She is the greatest. The whole office and others have always been pleasant and helpful. Over the years Dr. Rawls, Susan, has become a friend and my wife is also her patient and thinks the highest of everyone as well. I do not think anyone could do better than to rely on Cary Audiology as they are competent, thorough, thoughtful, and friendly!”

“I have been a patient of Dr. Susan Rawls for approximately two years. I was referred to Dr. Rawls by a friend after a rather unpleasant experience with another audiology practice. I'm grateful for the referral to Cary Audiology. Upon arrival, for my initial appointment, I was pleasantly greeted by Administrative Assistant, Michelle Hardin. Michelle is adept at putting you at ease and making you feel comfortable. Dr. Rawls performed my testing and assessment in a friendly and professional manner. The results of my examination and recommended protocol of treatment was explained to me in language I could understand, embrace, and feel comfortable with; and, as a result, I had no problem moving forward toward addressed my hearing loss. Working with Dr. Rawls over the past couple of years, I am most satisfied with the continuing care that I am receiving; Dr. Rawls genuinely cares for her patients. It would be my pleasure to recommend Cary Audiology anytime. I feel certain that anyone who chooses Cary Audiology for their hearing needs will be nicely greeted by Michelle and be pleased with their experience.”