Hearing and Balance Associates of NW Florida

“I could not be more pleased with the experience I have had with the service, professionalism and kindness shown to me by Dr Koonz. He has fitted me to my satisfaction and follow ups have been pleasant. I feel very positive being a patient in the long term. Not to leave out the staff, they have been great. ”

“Coming from Chicago where I had the two top of the line audiologists, i must admit I was somewhat leery of getting the same quality person anywhere, not just Tallahassee, but I must say that i was more than pleasantly surprised with the professional and kind approach of Dr. Koonz. I may safely say that I was lucky to get another top of the line audiologist write here in Tallahassee and wholeheartedly recommend him to anybody who is seeking excellent audiology service. ”

“I am a new patient and these are my first hearing aids. I have been so please with the staff and their courtesy and helpfulness. Dr. Koonz has been very knowledgeable and responsive with helping me with this new process. I am very pleased with the hearing aids I have been fitted for. ”

“I like Dr. Koonz. He seems to care deeply for his patients. I was in and he suggested to me that he would like to send my hearing aid back to the factory for a health checkup since my warranty would be expiring in four months. I thought that was very admirable on his part to think of his patients in that manner.”

“I had not had my Oticon Hearing Aids checked for more than 1 year. My use of them had been limited because I did not feel they were properly attuned to MY hearing loss. Dr. Koonz took a quick look at the pair of hearing aids and immediately informed me that only 1 of the pair was in working order. The left ear aid was broken and would be sent to Oticon for repair. That would take 1-2 weeks, at a cost to me of $300. Then he informed me that Oticon would NOT REPAIR but would simply REPLACE the left ear aid. I found this to be exactly what I needed so that I would have TWO (2) properly functioning hearing aids and would be better able to watch television and actually hear the verbal part. Knowing that I no longer drive, he took my daughter's telephone number and said he would call her to let her know my "new' hearing aid had arrived so she could pick it up at her earliest convenience. ”

“I was treated with the greatest of care. Dr. Koonz is the best.”

“Dr. Koonz has been my audiologist for years, maybe 10 or 12. He is consistently patient. He keeps up with the latest technology and I trust his professional advice completely. ”

“Great been going here years.”

“Dr. Koonz and his staff are wonderful. I highly recommend having your hearing evaluated at Hearing and Balance”

“As always I receive excellent attention and care with my hearing aids. I do reccommend you to others with hearing problems of hearing aid problems. ”

“I have been a patient for several years now and have nothing but praise for his work and service. Front office works to keep patients flowing. I am happy to recommend him highly!”

“I’m glad to have a Phonak service in a convenient location. The service was quick and Doctor very personable and helpful when one of my hearing aids was damaged. ”

“Always professional , been going there for years!”

“I have used many audiologists over the years, but none come close to Dr. John Koonz at Hearing & Balance in Tallahassee, FL. Times are always available for a quick appointment, and the service is courteous, professional and outstanding.”

“Awesome experience John was outstanding ”

“Friendly, professional & timely. Just plane ol’ excellent service”

“Great experience. The receptionist was prompt and cheerful. I completed my paperwork and they answered my initial questions. The Dr was on time and made me feel welcomed. The Dr promptly started the evaluation that was detailed and conducted in a very professional manner. The Dr then equipped me with a demonstration set of hearing aids and went through the evaluation results in detail. The Dr made recommendations on how to move forward that best suited my situation. I was very pleased with everything and would recommend them to my friends. Thanks ”

“From day one I walked into the HBA Office, could sense a professional and customer focused attitude, driven to give the best possible thus unique solution for each hearing impaired person. As a severe handicap dependent on the most advanced hearing devices, the journey to be able to participate in conversation, was a pleasure given the expertise at HBA. Thank you, Dr Koonz”

“Genuine care and compassion. ”

“I have been going to Tallahassee Hearing and Balance for the last five years for ear check-ups and hearing aid tune-ups. Dr. Koonz and staff always do an excellent job. I am very much satisfied about their professionalism and work ethics. I highly recommend to anyone to go to Tallahassee Hearing and Balance for their hearing well-being.”

“Dr Koonz is the most gentle medical care giver I have ever had. He is soft spoken and does exactly what he says. He is very caring and very sensitive to the needs of his patients. ”

“I have had nothing but excellent service from the first purchase of hearing aids through the regular follow up service. If you want an honest assessment of which hearing aids you need and great follow up service then these are the folks to see. ”

“Found this office to be very helpful in all questions I had and very understanding.”

“Dr. K was very nice, personable and thorough...Tried many different kinds of aides and I decided to keep my old ones...He was very understanding and did not pressure me to buy new ones.”

“I have been going to the clinic for 2 years. The staff is always professional. They see me at the time of my appointment and I never had to wait. Anytime I have had to call and ask a question they get back with me in a timely manner and provide great service. ”

“I have been going to H & B for many years now and can say the whole time with them that I received excellent service on the choices of hearing aids and excellent service on the adjustments to keep my hearing level as good as those hearing aids can provide. They also take the time to teach their customers how to maintain the hearing aids which is essential to get the best out of them!”

“Dr. Koontz and staff are very thorough, competent and nice. I'm so glad I chose to come here.”

“This place and Dr Koonz are amazing in every way. A doctor who truly cares about his patients = Dr Koonz. ”

“I have been extremely pleased with both Dr. Koonz and Dr. Lamb, they are both very patient and make sure that I am comfortable with my hearing aids. ”

“The office personnel were friendly. Dr. Lamb was excellent. She explained each test and then explained the results as well. I would highly recommend her to anyone needing her services.”

“I have been gong to Dr. Koonz and his staff for the last 5 years and the service and patient care has been outstanding. Appointments are easy and I never feel pressured to upgrade my aid but am always given all the information I need to make wise decisions. Thank you Dr. Koonz and Vivian for all your fine care.”

“I had great response in help with my appointment yesterday in I have no problem referring people to Hearing and Balance thank you. ”

“Greatest visit. Learned a lot probably the first time ever I can hear right. Love that place. The people are so nice and very professional. ”

“I had a thorough hearing test. Dr. Lamb gave me and my daughter an easy to understand review of the testing... She made appropriate adjustments to my current hearing aids and honestly told us that the newer technology may or may not help my hearing. I appreciated that no hard sell approach.”

“Very helpful, make sure you understand products. ”

“Lots of compassion and care for the patient. ”

“Wonderfull people, professional and courteous. They always take as much time as it need to make sure everything is right before I leave.”

“Regrettably encountered SEVERE hearing loss and after three hearing devices and Offices in South FL and TN was lucky to find Dr Koonz. His expertise and patience has now giving me back an excellent level of hearing, thus a significant improvement in my quality of life. Thank You Dr Koonz”

“Hearing & Balance Assoc. has been wonderful about taking care of my hearing aid needs, cleaning and adjusting. Dr. Koontz is great at explaining what I need and how my current aids are servicing me. He did not try to high pressuring me to get the latest and greatest. I am really happy that I went to Hearing & Balance Assoc. to get my hearing aids.”

“I’ve been a patient at Hearing and Balance for over 5 years and the doctors and staff have always been excellent. They are all very friendly and professional, and they take care to see that patients aren’t rushed through their visits. They are great about answering questions and have a genuine interest in your hearing health. I highly recommend them!”

“I was very pleased with the prompt service and the helpfulness of the entire staff. There was good information received on how to care for my ears and what methods to use to solve my problem. ”

“I was very pleased with prompt attention and service rendered. Testing revealed I did not have a hearing problem. I did, however, receive valuable information about a potential medical condition that was being signaled in my ear. I was advised to see my family physician asap. Thanks so much. ”

“My hearing loss was profoundly affecting my life. I am extremely pleased with the results of my treatment with Dr. Koonz and his associates. They seem dedicated to helping me regain as much of my hearing as possible. I highly recommend this clinic. ”

“Ryan Hankla, my audiologist, was very patient and caring. He addressed every problem and question that I had, was always unhurried and made himself available any time; very considerate and professional.”

“I purchased my hearing aids from this office several years ago. I have had absolutely no problems & they have performed better than I was told. I go every so often for a check up & the entire staff including their newest Doctor have treated me with the most respect & answered every question I had. I would recommend this office to anyone looking to purchase hearing aids. You will be well taken care of. ”

“Dr. Koonz did a thorough exam and spent a lot of time explaining his recommendations for my hearing and tinnitus. I recommend this clinic.”

“They were extremely interested in helping me with my problem, and not just selling me a product, or a service. They had a genuine interest in helping me with my hearing loss & tinnitus.”