Hearing & Brain Centers of New England - Worcester

"Advancing The Medical Treatment Of Hearing Loss"
102 Shore Drive Ste 400 Worcester, MA 01605
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Clinic staff

Photo of Keith Darrow, PhD, CCC-A from Hearing & Brain Centers of New England - Worcester

Keith Darrow


Dr. Darrow is a M.I.T. and Harvard Medical School trained Neuroscientist with a degree in Clinical Audiology. He is a former Clinical Professor at Northeastern University (Boston, MA) and is currently a tenured professor at Worcester State University. Dr. Darrow’s clinical experience is vast and includes a clinical fellowship at the Department of Otolaryngology at Brigham and Women’s Hospital (Boston, MA) and a trainingship at the Audiology Department in the East Orange (NJ) Veterans Association Hospital. He is the owner of the Hearing and Balance Centers of New England and founder of the non-profit Healthy Hearing Foundation of New England (dedicated to providing education and hearing health care for those in need). He was recently named the Director of Audiology Research at Intermountain Audiology and has chosen to lead the Excellence In Audiology movement across the country. Dr. Darrow is a nationally recognized speaker, trainer, and researcher and has been conducting research at the Massachusetts Eye and Ear Infirmary for over fifteen years. 

Photo of Tracy Forrester, MA, CCC-A from Hearing & Brain Centers of New England - Worcester

Tracy Forrester


Audiologist Tracy Forrester earned her B.S. in Science, Communication Disorders from Worcester State College and her Master of Audiology degree from Arizona State University.

Photo of Allison Czaplicki, AuD from Hearing & Brain Centers of New England - Worcester

Allison Czaplicki

Photo of Jordan Green, Treatment Manager from Hearing & Brain Centers of New England - Worcester

Jordan Green

Treatment Manager

Jordan Green spends her time getting to know our patients and listening to their Tinnitus and Hearing symptoms. She is dedicated to attacking the healthcare epidemic known as hearing loss and the cognitive dysfunction associated with this progressive degenerative disorder. Believing that treatment of this disorder begins with listening, education, and nurturing she believes in understanding a patient’s ‘WHY’ before moving them forward with the medical treatment of hearing loss and the associated auditory system damage.

One person can not treat the 42 million people by themselves, but Jordan believes that if she focuses on the patient in front of her she can continue to help our patients, their families, and their loved ones with a more educated, engaged, lifestyle for many years to come. Jordan’s mindset, to treat every patient like her own grandmother, makes her the country’s lead treatment coordinator across all Excellence in Audiology practices nationwide.

When Jordan is not treating patients here in Worcester, MA, she also helps practices improve their own communication and treatment skills. Kathy Kolbe, the world’s utmost authority on human instincts, calls Jordan a ‘Pioneer’ and we see this throughout the year as she travels across the country aiding hearing healthcare practice owners, audiologists, and hearing care specialists in creating medical treatment plans and systems to help treat the 42 million people with untreated Tinnitus and hearing loss.

Jordan has helped our national brand recognition by contributing to our recognition as a Top 50 Health Care Company in America, the Highest Rated Practices in America on Google, Yelp, Facebook, HealthyHearing, and more, and multiple “Best of” Awards.

Clinic reviews

Healthy Hearing posts all positive and negative reviews that meet publishing criteria.

Read 40 verified patient reviews for Hearing & Brain Centers of New England - Worcester! Their average review score is 4.95 () from 40 reviews.

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“Great visit during this hard time. In and out after the check and cleaning of my hearing aid.”

of Winchendon, MA   
08/10/2020    Review submitted online
5 out of 5 1.

“I finally came to terms with my hearing loss after visiting a number of hearing centers. I was very impressed with the service I received at the the Hearing & Balance Center compared to other offices that I visited. My initial visit went very well, they completed a comprehensive hearing test and then let me try on some of the hearing aids. As soon as I put them on, I started to cry as I realized how much I WAS NOT HEARING.... I would highly recommend this office for all of your hearing needs - Great Staff and Excellent service.”

of Clinton, MA   
08/04/2020    Review submitted online
5 out of 5 1.

“The best decision I’ve made is to trust the people in this office.”

of Auburn, MA   
07/11/2020    Review submitted online
5 out of 5 1.

“A number of years ago I had been diagnosed with some slight hearing loss, at that time not bad enough to use hearing aids. A few years after I began to notice I was having difficulty hearing my co-workers across a conference table. Unsure of how to proceed I was lucky enough to hear Dr. Darrow on the Jim Polito show on WTAG. It gave me the courage to call and set up an appointment. I was very nervous about the appointment & what the results may be. You see, my avocation is singing and I was concerned that continuing hearing loss may make that difficult if not impossible. Well I shouldn't have worried, the staff and doctor were wonderful, kind and understanding. I left that day with my new hearing aids feeling I had made the best decision in my life to make that first phone call. Over the years I have moved up to the newer technologies and my life has remained full and social, and I am still singing! I thank the Hearing and Brain Center for enriching my life.”

of Worcester, MA   
07/03/2020    Review submitted online
5 out of 5 1.

“I had a problem with one of my two hearing aides. The woman at the desk solved the problem in minutes. Thank you”

of Jefferson, MA   
06/29/2020    Review submitted online
4 out of 5 1.

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Clinic details

About this hearing center

When it comes to your hearing, your chose of a hearing healthcare professional is one of the most important decisions you'll make. At the Hearing & Balance Centers our hearing care specialist are committed to the medical treatment of hearing loss and advancement of our patient's quality of life. Our treatment programs are aimed at changing the lives of our patients, helping them maintain independence at home, improving cognitive function, and helping to reduce the risk of developing Dementia. 

We commit to working closely with you to understand the  how your hearing loss impacts you and your loved ones. This collaborative approach will provide you with the best solution to increasing your clarity and treating the cognitive aspects of hearing loss. 

Hearing care services

  • FDA Approved Tinnitus Treatments
  • Medical Treatment of Hearing Loss
  • Dementia Risk Reduction Treatments
  • Hearing Evaluations and Cognitive Health Assessments

Hours of operation

Monday1:00 pm - 5:00 pm
Tuesday9:00 am - 5:00 pm
Wednesday9:00 am - 5:00 pm
Thursday9:00 am - 5:00 pm
Friday9:00 am - 5:00 pm

Clinic links

Accepted forms of payment

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Cash
  • Check
  • Debit
  • Financial aid
  • Financing available for those who qualify
  • Insurance accepted, please call for details
Disclaimer: This clinic profile is for general information purposes only. Financial aid and insurance coverage can vary widely by policy and should be verified with the provider before services are rendered.