Audiology & Hearing Care of Southwest Florida LLC
Clinic staff
Darlene Ballew,
AuD & Owner
Dr. Darlene Ballew is a licensed audiologist and the Owner of Audiology & Hearing Care of South West Florida LLC. She earned her Doctorate in Audiology from Salus University and a Master’s degree from Kent State University. Dr. Ballew has over two decades experience helping people achieve healthy hearing and knowledgeable in the latest technology in hearing aids and devices.

Bill Ballew
Hearing Aid Specialist, Office Manager & Owner
Clinic reviews
Healthy Hearing posts all positive and negative reviews that meet publishing criteria.Read 54 verified patient reviews for Audiology & Hearing Care of Southwest Florida LLC! Their average review score is 5 () from 54 reviews.
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“Couldn’t have been better Bill is so kind and helpful ”
04/12/2021 Review submitted online
“Darlene was patient, profession , and helpful .”
04/01/2021 Review submitted online
“I experienced an efficient and comprehensive instruction on how to correct a problem that I had using my hearing aids.”
03/18/2021 Review submitted online
“My current hearing aids are 5yrs old and for about 6 months my hearing was getting worse and I was getting unusual sounds and when I put my aids in every morning and when I turned my head during the day my hearing ability changed. Due to the covid pandemic restrictions I searched for a new audiologist because my previous one was only doing remote work and I felt my ears needed more than a cursory exam. It is a blessing for me to have been guided to the Audiology and Hearing Care of SWFl . Bill removed accumulated wax in both ears and my anticipation of having to purchase new hearing aids at my ripe age of 94 is not necessary. I highly recommend anyone to seek their hearing concerns with Darlene and Bill at this caring and well equipped professional office . ”
02/27/2021 Review submitted online
“Darlene and Bill have helped me so much with my hearing problems for about two years now. I can't praise their kindness, availability, expertise, and professionalism enough. As a physician myself, I feel I am in a position to evaluate medical providers. Audiology and Hearing Care of SW FL is tops! It has my highest respect. ”
02/15/2021 Review submitted online
“I have been impressed with Darlene and her staff since I got my first pair of hearing aids. She make sure that my hearing problem was solve with the right hearing aids . No matter what my problem or question is , she takes care of it right away. Couldn’t ask for a better audiologist to handle all your hearing problems. ”
02/09/2021 Review submitted online
“As many times before when I had an issue, today Bill and Darlene received me on very short notice and resolved it with smiles in only a few minutes. They are excellent”
02/08/2021 Review submitted online
“Stopped in to get a new dome for one of my hearing aids & when I said I didn’t know where I lost it Bill said come with me. Turns out not only was it in my ear but there was one in the right ear & two in the left! He removed them plus some built up wax. I was so grateful I stopped in & everyone was just great.”
02/02/2021 Review submitted online
“I would highly recommend them. They were very professional, knowledgeable and quite approachable. They truly try to meet your needs and give you the best possible treatment available! Thanks Darlene and Bill”
01/28/2021 Review submitted online
“Bill is the best. I drive from Sarasota because of the excellent and knowledgeable care I have received ”
01/09/2021 Review submitted online
“Always attentive to my hearing needs, whether it is type of hearing aids to be purchased or service of the hearing aids I have purchased. ”
12/24/2020 Review submitted online
“Can't say enough good things about Audiology & Hearing Care of SW FL! I'm very happy with my Lyrics, thanks to Bill and his patience with me. They always have time for me, no rushing, personable and efficient office, couldn't be more convenient.”
12/17/2020 Review submitted online
“Darlene and Bill are wonderful and through. They have patience to explain the why and how's of everything, and don't make you feel silly with all questions you have. The office is clean the atmosphere is relaxing. I definitely recommend them for your hearing needs!”
12/17/2020 Review submitted online
“Friendly professional people that care about what they do.”
12/15/2020 Review submitted online
“Phenomenal, patience, quality, always available, warm and reassuring, my highest rating, ”
12/03/2020 Review submitted online
“Best experience ever of getting my ears cleaned of a lot of wax - something I have suffered with for quite a long time. This is definitely I will be going to in the future. The whole experience was very professional and I simply cant rate them enough. Thank you so much. ”
12/01/2020 Review submitted online
“Always pleased with the care. Excellent care, very professional.”
11/14/2020 Review submitted online
“From my first visit, almost a year ago, I have always been listened to and treated with respect. I started my life with hearing aids in 2005. This practice has been the most attentive in addressing my needs. I have complete faith in my treatments by Darlene and Bill.”
11/14/2020 Review submitted online
“The most thorough, complete and caring help that have received. Thanks ”
10/20/2020 Review submitted online
“Dr Ballew and her staff are very professional. They do an excellent job in explaining the results of my hearing test and what actions, if any, they recommend. They take necessary time to review various options. I highly recommend them to anyone considering solution to mild to severe hearing loss. ”
09/30/2020 Review submitted online
“Been wearing hearing aids for over 40 yrs. and Darlene was by far the best audiologist I've worked with. She is never satisfied until everything is perfect. I would highly recommend Audiology & Hearing Care to anyone needing hearing aid help. Great job Darlene.”
09/15/2020 Review submitted online
“With my first appointment at Audiology and Hearing care of Southwest Florida I received a thorough exam with no stress from Dr Darlene and she patiently answered all my questions. I also had wax painlessly removed from one of my ears by Bill. I had to leave the area suddenly and since then I’ve had an issue with one of my hearing aides and Darlene has patiently solved the problem over the phone. I am so grateful for the excellent professional care I received from Darlene and Bill and I highly recommend their service. ”
08/29/2020 Review submitted online
“Darlene and Bill provide excellent professional care with excellent customer service. They worked very hard to get the best reimbursement from my insurance company and while this was going on they provided me with a loaner at no cost. I would highly recommend Darlene if you are in need of service for your current hearing aids or need new hearing aids. ”
08/04/2020 Review submitted online
“Darlene is amazing! Her dedication to the continued care she has been giving me is the best. She wants everything working perfectly and is willing to take the time to do it. Thank you Darlene!”
05/18/2020 Review submitted online
“I have been seeing Darlene and Bill since they first opened their practice in Bonita Springs. I am always impressed with how thorough they both are. Today I had to send my hearing aids back to the manufacturer, and they even provided me with a "loaner" at no charge! ”
05/14/2020 Review submitted online
“My experience at Audiology & Hearing Care of Southwest Florida LLC has been Great!!! Darlene was very patient and knowledgeable while testing my hearing, recommending, fitting and testing my hearing aids. I never felt pressured or stressed through the complete process. Darlene took whatever time was needed to make sure I was comfortable in choosing the model, trying them out, the fitting process, maintenance and working with the Bluetooth feature on my iPhone. Highly recommended!!!!”
03/27/2020 Review submitted online
“We're new to the area and my hearing aid stopped working. Made an appointment with Audiology & Hearing Care of SWFL. Bill diagnosed the problem immediately and repairs were made. I couldn't have asked for better service and will definitely return. ”
03/14/2020 Review submitted online
“Had a good experience with Darlene and Bill they are both very knowledgeable explaining the process to me. They are great to deal with and would highly recommend them as hearing aid professionals. Can’t say enough about my experience with them. They are my hearing aid specialist go to people.”
03/05/2020 Review submitted online
“My hearing aid stopped working so I called and Audiology & Hearing Care of SWFL we’re able to have me come in on the same day. Bill was amazing as he evaluated the problem. He called the manufacturer and they’re FedXing a new hearing aid overnight. Bill also told me he’d lend me a loaner if it doesn’t come in as we were scheduled for guests staying with us the next three nights. Friendly, competent, and excellent service. Thank you.”
02/26/2020 Review submitted online
“I am from Canada and was recommended to this service when my hearing aid stopped working during our season in Florida. We were in for an appointment within 24 hours of calling the office. Bill was very friendly and immediately found out what the problem was and replaced the part. Many thanks for this excellent service. I will certainly return if I have any further problems. Highly recommend this service.”
02/18/2020 Review submitted online
“I am from Illinois and bought new hearing aids for thousands of dollars but the sound was terrible!!! One of the hearing aids hurt my ears, which I told them in Illinois. Well at Audiology & Hearing Care of SWFL, he quickly found out what my problem was. He used a camera so I could also see. There was hardened wax in both ears which no one in Illinois saw and I had an area in one ear that was bleeding because of the wax. He also told me the correct way to put the hearing aids in, which no one else ever did. It made a difference in the sound. I would fly from Illinois to this place in Florida because they know what they are doing! This is a marvelous place!!!!!!!!!!”
02/12/2020 Review submitted online
“My right ear was full and irritating. I stopped in and was taken care of without even an appointment. It was cleaned out and my hearing is restored so both hearing aids emit the same level of sound. Both of my hearing aids were checked and cleaned too. Super customer service. ”
01/10/2020 Review submitted online
“My issues totally taken care of. Thank you”
01/08/2020 Review submitted online
“Audio & Hearing Care of SW Florida is in the listening business and are great at it! I’m happy that I made the right choice to work with this organization. Darlene, Bill and Barbara are terrific.”
12/10/2019 Review submitted online
“I continue to sing their praises! The follow-up attention and results received are excellent and much appreciated. ”
11/24/2019 Review submitted online
“From Cincinnati and having issues with my new hearing aids. I called them and explained my problem and they got me in immediately even though I was not their patient. In five minutes they took care of the problem. ”
11/16/2019 Review submitted online
“If you are looking for the best, look no further! You simply will not find an audiologist and staff that care so much for the patients. Darlene and Bill are incredible! Every time I come to them, they resolve my issues. Simply the best!!”
11/12/2019 Review submitted online
“I have only great things to say about Darleen & Bill. Very nice & wonderful to work with.”
09/12/2019 Review submitted online
“Everyone there (Darlene, Bill, and Barbara) work with you and for you. I’ve never had a delay in being seen for my appointment time. Darlene worked diligently to make my aids just right for me. I would highly recommend them to anyone with hearing difficulties ”
08/20/2019 Review submitted online
“I’m a 69 year old woman who went to have a baseline hearing test. The Doctor was delightful, she thoroughly explained everything that my tests showed without pressuring me to immediately purchase any aids as I was borderline with needing them. I appreciated her time and demeanor.”
08/09/2019 Review submitted online
“Darlene, Bill and Barbara are very welcoming and professional. Darlene and Bill work together to make sure the aids and accessories perform optimally. They take whatever time is needed to get it right. I couldn’t be happier with the bicross aids by Signia. It’s wonderful for the first time in years to hear sounds coming from all directions. Sounds, including my own voice are quite natural. The office is very well managed. I have never had to wait very long before being seen. I highly recommend Audiology and Hearing Care of Southwest Florida to anyone seeking the best hearing solutions from caring professionals. ”
07/09/2019 Review submitted online
“I went to Southwest Florida LLC: was having trouble with my hearing aids. Darleen & Bill were very helpful. Darlene was very knowledgeable, took time with me until we got it perfect. Never been so happy with my hearing. So happy I found them - would highly recommend.”
10/11/2018 Review submitted online
“I was having problems hearing everything that was said or I would miss some words. I went in to have my hearing checked and found I need hearing aids for both ears. Darlene and Bill run Audiology and Hearing center of southwest Florida in Bonita Beach, Florida. I have had a great experience from them when I ordered my new hearing aides. Never having wore them before they explained everything. They are now making sure I am up to date on everything to do with my hearing aides. I couldn’t be more pleased. I would suggest if you need your hearing checked or hearing aides and want to have the best experience with trusted people, this is where to go. I know I am very pleased with the service I received. ”
09/11/2018 Review submitted online
“When I finally decided at age 63 that it was time for hearing aids after a lifetime of missing a lot of dinner conversation and asking that something be said again because I missed it, I was referred to the Bonita Springs office of Audiology and Hearing Care of SW Florida and so very happy that I was. I can't say enough about the thoroughness by both Darlene and Bill to educated me about the different options available based on my particular hearing loss and what the pros and cons might be. Additionally, I wanted to start with those that would be the most discreet. So when I began test driving a few options, if something wasn't right for me, they investigated it, adjusted it, resized it and even consulted directly with the design department of manufacturers to see what and how specific changes could be made to improve the fit and performance of the aids. And aside from the fact that they are both very pleasant, they have always listened carefully and taken seriously all issues that I address. I'm now looking forward to a future of actually hearing and not guessing at what someone has said;)”
08/26/2018 Review submitted online
“I have been living in Estero for 4 years & have been to numerous other Audiologists & Darlene is the most knowledgeable, pleasant & professional. I will continue to see her regularly for my hearing aid needs.”
07/22/2018 Review submitted online
“If I could choose a rating of 6 I would. I have had the best care and service anyone could wish to have. Always with a smile and so friendly. I can't recommend them highly enough. Put your hearing in their hands. You'll be glad you did.”
06/25/2018 Review submitted online
“Both Darleen and Bill do a great job. Bill cleaned the wax from my ears - what a tremendous difference in my hearing. One ear had so much wax I couldn’t believe it.”
06/17/2018 Review submitted online
“I purchased hearing aids from Zounds and then Better Hearing and both were gone. Closed doors! I checked close by hearing places and ended up here. I was treated very well. Had my ears rechecked and got new batteries and felt welcomed. That is a place I would recommend. It is behind the CVS mall on 41 near Pelican Landing. ”
05/07/2018 Review submitted online
“Darlene and Bill were extremely accommodating as I needed a hearing test ASAP. I was extremely impressed by the practice and professionalism They are top notch!! Thanks Darlene and Bill!!”
04/10/2018 Review submitted online
“I have been going to Darlene for years and years. Last year, I even shopped around - in case I just went to her, because I went to her. Nope. She's knowledgeable, thorough, patient, - and no sales push.”
02/03/2018 Review submitted online
“She is OUTSTANDING! Very patient, THOROUGH, and knowledgeable. She takes the time to get it right. She has the latest equipment available and knows how to use it. I was amazed to see the wax in my ear on the scope she inserted. I highly recommend her. ”
01/29/2018 Review submitted online
“I was really impressed with the professionalism, knowledge, compassion and strong work ethic of both Dr. Ballew and Bill. They have state of the art equipment which helped identify my hearing issue. If you want an excellent provider for your hearing needs at a very reasonable cost, this is the office for you to visit! ”
01/19/2018 Review submitted online
“My mother was experiencing issues with her hearing aids and Dr Ballew did a thorough examination and completely resolved the issue. She provided a detailed explanation and follow up with very sound advice. ”
01/10/2018 Review submitted online
“I was having problems with my hearing aids and visited Audiology & Hearing Care of SW FL. They were tremendously helpful, caring and quickly assessed the problems, fixed them and gave me tips on care of my new hearing aids. They are so conveniently located in Bonita Springs, I referred my husband to them. Now he is happily enjoying better hearing. Efficient, professional audiologist office. Thank you!”
11/21/2017 Review submitted online
Clinic details
About this hearing center
Audiology & Hearing Care of South West Florida LLC offers comprehensive hearing evaluations and will work with you to find the hearing solution that fits your needs, lifestyle and budget. The staff is trained in the latest technology and offers a complete selection of hearing aids and devices from the top manufacturers. From diagnosis to treatment, and through the life of your hearing instruments, we provide our patients the best care in the industry.
Hearing care services
Our services include the following:
- comprehensive hearing evaluations and testing
- hearing aid sales – latest technology
- hearing aid dispensing and fittings
- hearing aid accessories
- hearing aid service including cleaning, checks, maintenance and repairs
- custom earmolds and hearing protection
- hearing aid batteries
Hours of operation
Sunday | Closed |
Monday | 9:00 am - 5:00 pm |
Tuesday | 9:00 am - 5:00 pm |
Wednesday | 9:00 am - 5:00 pm |
Thursday | 9:00 am - 5:00 pm |
Friday | 9:00 am - 5:00 pm |
Saturday | Closed |
Clinic links
Accepted forms of payment
- Visa
- MasterCard
- Cash
- Check
- Insurance accepted, please call for details