Audiology & Hearing Care of SWFL

“Darlene AND Heather were superb. They explained the different options to me . I fully understand what they have to do. I would highly recommend Audiology & Hearing Care of SWF. Very Professional. Thank you Darlene and Heather. ”

“As always, they are the best”

“The Best! Knowledgeable. Patient. Personable. Accommodating. Caring. ”

“This is place is the best! Bill is top notch none better in my opinion!!”

“Very well done.”

“Bill was outstanding….knowledgeable, patient, efficient and friendly. Very thorough, too. Took time to explain everything. Highly recommend this audiology office!!! ”

“My wife and I have been going to Audiology & Hearing Care of SWFL since we moved to Florida 15 years ago. Their service is superb, they take as much time as necessary to achieve the best possible results that technology can achieve. We recommend them and their services ”

“Bill does an amazing job clearing my ear wax. The best!”

“I was visiting in Florida and my hearing aid was't working and I was referred to Healthy Hearing and Bill took care of the repair cleaned my earwax showed me on camera my ear canal and showed me how to correctly install my canal In 8 years no one has showed me this”

“They are the best!”

“Professional; very knowledgeable; caring; friendly; sincere; ”

“Darlene and Bill are wonderful people that care about their customers ”

“Everyone could not have been nicer. Cathy explained everything and really helped me with the whole process. I really appreciate all of her help guiding me in the right direction. ”

“Darlene took extra measures to compare settings between my new and older hearing aids to best reduce distortion and maximize clarity. She’s very thorough and conscientious!”

“Did a great job testing my hearing. Explained everything that was happening. And was very knowledgeable about the Medicare plan and individual products. ”

“Thank for resolving my hearing add issue. Got an appointment easily and the problem was resolved quickly. Both Bill and Darlene are the best and treat me very well at every appointment.”

“This is a terrific practice! If you are in need of an audiologist - don’t look any further! Darlene and Bill are great, professional, knowledgeable and always very helpful. I recommended them every chance I get, they are the best. ”

“Darlene & Bill are the best!”

“What a fantastic practice. Very caring and friendly.”

“Darlene and Bill work together to give you the best hearing possible. Both are truly concerned that you hear to the best ability. Darlene adjusted my hearing aids to make sure they were set where they needed to be for my hearing loss. I did not feel rushed and she kept tweaking to get it just a bit better. And the hearing test was the most comprehensive I have received in 10 years of hearing aids.”

“I took my 91 yr old mother into the office to have her hearing adie's Cleaned and checked. John was great going the extra mile to make sure he addressed her hearing issues. We were impressed with the effort he put into making sure she could hear well when she left and had a smile on her face. Being new to the area he made us feel right at home ”

“It was a genuine pleasure interacting with the audiologist, Darlene. She’s knowledgeable, objective, personable and very helpful in reviewing needs and options.”

“I have never been disappointed in the service and care I receive from Darlene and Bill. They have the most modern up to date equipment, and they strive to make everything perfect during your visit (which they always do). They take the time to listen to my concerns and go the extra mile. I have returned to them numerous times and I will continue to do so. They are the best!!”

“Excellent service, very thorough and my Lyric hearing aids just what I needed.”

“ It was the most extensive hearing test I ever has, the last two were done in 5 minutes and where's your money. Very happy.”

“Darlene & Bill are the best . They check my hearing aids & solve any issues I have . ”

“They are very caring and professional I would not hesitate to send my friends to them Great Job!!”

“They have the tools and k owledge to fix me right up. Freindly and professional.”

“Excellent care from Darlene and Bill at Audiology and Hearing Care of SWFL. They are wonderful people and were very patient and explained everything clearly. Dr Darlene and Bill are the best I would give more than 5 stars if I could. You will be treated like family. Receptionist Barbara is great too. She even called to remind me of my upcoming appointment. Highly recommend them. ”

“Skilled, professional, reliable & friendly service. Makes my life better. Recommend highly!”

“Outstanding experience over last 3 years very professional for myself and my husband. Highly recommend ”

“Superior service. Everything made clear and understandable. Have used this agency for probably 20 years and have referred friends to them”

“The best in every way ”

“I was on vacation and had a major hearing aid issue. Both Bill and Darlene were over the top in solving the problem. They are so knowledgeable and caring. I totally recommend them! Thank you both!!”

“I have been wearing hearing aids since May of 2005. I ‘ve used 5 hearing aid providers during that time. Bill, Darlene and I have been together for the past three plus years. They are the most caring, knowledgeable, and efficient individuals and have provided me with excellent service over that period. I highly recommend them to those in need. ”

“Very conscientious. I’ve always had very good service. Very polite very nice office staff”

“I'm here from Germany on vacation, my hearing aids broke down and Darlene Ballew help me a lot and she really tryed to fix them. ”

“Bill and Darlene have been most. Helpful with a problem and in solving it”

“Always prompt and courteous, Darlene was able to fix the problem with my hearing aid within minutes. What a relief to have professionals you can trust. ”

“I’m always pleased with my visits with Darlene and Bill. They listen and act accordingly. They are always there when I need them and do their best to solve my problems. We drive a long ways to see them and will continue to do so. ”

“Wow! What an experience! Not only was my problem solved, but the attention, knowledge and total experience was exceptional. I was not a customer, but I had an issue with one of my lyric aids. It turns out it was also a problem with my ear. The staff, Bill and Darlene were attentive, friendly and provided me with treatment and information. The courtesy, kindness, effort and expertise were amazing. Talk about customer service! It was even more than that. They care about their customers. My problem was solved, and I decided a 'back-up" plan was needed and purchased new aids. They walked me through that, and I am a happy camper. :) Audiology & Hearing is my new destination for any hearing and aid issues. They are worth a flight for an appointment. I'm hoping to bring a family member there as soon as I can arrange it.”

“Friendly, professional and always accommodating to office visit requests. Product knowledge is very good.”

“I’ve been going to see Darlene for over three years and feel very fortunate to have found her. I went to three other audiologists before visiting Audiology and Hearing Care of Southwest Florida and I’m glad I found it. This is a great practice with friendly, caring and knowledgeable staff. If you think you are in need of hearing aids and not sure where to go - this is it! You won’t find anyplace more helpful or caring. I highly recommend them. ”

“I am really glad that I came to this company for my hearing test and evaluation. Very courteous staff and technicians. I felt very comfortable throughout the process of testing and subsequent product review. I know I will be satisfied with my purchase and the follow up care and support. There was absolutely No pressure to buy. I hated to give back the testing hearing aids because I could actually hear !! lol ”

“I am a multiple year patient of Darlene and Bill. They continue to address my hearing needs promptly, professionally, patiently, and in good humor. It's a pleasure to have such individualized attention by such pleasant professionals.”

“Darlene was very professional and yet friendly. Very helpful helping me decide what would be a good choice for my hearing problems. I would definitely recommend them.”

“I was so impressed by everyone at Audiology & Hearing Care of SWFL. They are caring, efficient, knowledgeable and professional. I chose to get my new hearing aids here because of the way I was treated, the way other patients were treated as observed during my visit, online reviews from other patients and the knowledge of the staff. I would not hesitate to refer someone.”

“They were excellant helping us with all our problems and so friendly. ”

“Darlene and Bill are excellent for their service. I feel, unlike other medical service providers, they are no nonsense. They diagnose the problem and immediately address it, right away. Sometimes they see a problem that one is not aware of, display or explain it and then solve it. That is impressive in this year of 2022. I would hope all in the health care professions were like that. It is a joy to be their patient.”

“Darlene and Bill are very knowledgeable and caring. Very pleased with them ”

“I was a “walk-in” customer without a previous phone call or appointment. My problem was listened to with courtesy and understanding and I met with someone who addressed the issue within minutes. I’m impressed with everyone. ”

“High quality and friendly service; easy to talk to - and they listen. Very knowledgeable. Exams and other issues handled very efficiently. I have great confidence in them and highly recommend!”

“Outstanding service. My husband and I were able to get relief from wax build-up that was seriously impairing our hearing. Our specialist had a gentle, safe touch and solved my problem quickly and painlessly. We are Florida “snowbirds” and will come back every winter to Audiology &Hearing Care of SWFl to have our ears cleaned and checked. ”

“I receive good help in fixing my Signia hearing aids. I would recommend Audiology and Hearing Care of SWFL for any hearing problems. Was able to get in promptly. Bill was of great help. Would use them again. ”

“Great people to work with!!!!”

“Audiology and Hearing Care of Southwest Florida LLC provides excellent audiological evaluation, hearing aid fitting and calibration, hearing aid cleaning and repair, and consultation on ear health in a professional and personal manner. They are problem solvers.”

“ 2/15/22 I was very impressed with the treatment I received today at Audiology and Hearing care of SWFL. After getting the wax painlessly removed from one ear by Bill, I saw Darlene the audiologist. I had a list of several issues concerning my hearing aids and she very patiently addressed each one. I was amazed at her effort and patience. She was knowledgeable and sincere in solving my problems. I highly recommend Audiology and Hearing Care of SWFL. ”

“Darlene & Bill always do a wonderful job ! They solve any problem related to my hearing & hearing aids!”

“I have been with the practice for over 4 years. It was my first experience with hearing aids, and did not know what to expect. Over the period of time I have had several adjustments to my devices and was always given their full attention. This was even if I just walked in to set up an appointment. Most often they would see me at that time. I have no intention of going to another practice for my next hearing exam, and would highly recommend Darlene and Bill for your hearing care needs.”

“Just home from a wax removal appointment. Bill has the equipment and skill to do an excellent job of removing ear wax, no matter how much has accumulated. I highly recommend this professional audiology practice. ”

“Bill and Darlene are awesome! I was tested this week and the settings on my ReSound Lynx Quattro were adjusted and improved my hearing. Bill keeps my ears wax free with great skill. Everyone in the office is courteous, caring and understanding of my needs.”

“I have been very happy with the service. I had testing done for a few years before getting hearing aids, and was never pushed to buy them. I am very happy with my Phonak aids. Darlene has been patient and thorough, and is very knowledgeable. Both Darlene and Bill I are friendly and attentive. I highly recommend them.”

“Bill is awesome, his knowledge about the lyric hearing aid is extraordinary, very professional and a great experience”

“As always, I had an excellent experience at Audiology & Hearing of SWFL. Personnel are extremely nice, caring and do a great job of taking care of my needs each time I go. Thank you!!”

“Very friendly caring and knowledgeable.”

“Meet with Bill today. Overall was extremely satisfied with our get together. Gave me a little education on how to put my aids in and remove. Plus some maintenance on the aids. Very happy with my visit. Excellent place to get help. ”

“I have had Lyrics for several years now and depend on excellent service each time I go in. Bill always tries to fit me in for an appointment if needed. ”

“As a new client I was greeted by Dr. Ballew and received excellent help and advice on my current aids and what is currently available. She was very professional and engaged in the process of selecting new aids. Also, on checking my current aids she discovered that one did not have the updated firmware. She updated the aid for me which made a difference in the performance of both aids. I would highly recommend Dr. Ballew.”

“Dr. Ballew is the type of person I love to deal with. She’s compassionate, engaged, knowledgeable, and dedicated. She listens, answers questions, and is determined to solve issues. All of her staff are friendly and welcoming. I have been totally satisfied and send my friends to her. ”

“I was experiencing a reduction in hearing due to ear wax. I made an appt at Audiology & Hearing Care of SWFL based upon my review online of their ear wax mgmt. Within 30 min, procedure was done and I had excellent results. Bill is the pro who did the procedure and thanks to him I can now hear my bride’s request for me to do household chores. Forget the over the counter products & call to make an appt. Five Stars*****”

“I have had my hearing aids for a year now. They are working great but I lost one during some high winds. I called and Barbara got a replacement for me ASAP. The new one needed to be programmed to work with my blue tooth phone so an appointment was setup. During my appointment Bill and Darlene reprogrammed my hearing aids and then went the next step and fine tuned them on their computer. They made sure I was good with the new settings before I left their clinic. They always make me feel comfortable and let me know to come back if there are any issues. I would highly recommend their services. The BEST !!!!”

“Experienced, very caring and concerned, they have fun serving you and it all shows. I recommend them to all my friends and in my age group we all have hearing issues and need patient and concerned providers. ”

“I stopped in to get a replacement charger for my hearing aids. After learning that my problem was the one aid had stopped working, I decided to replace them with a new version. The hearing test Darlene put me thru was the most specific I had ever taken. She then walked me thru the results and programmed my new aids and explained them thoroughly. I really appreciate her time and attention.”

“Darlene and Bill are so thoughtful and caring. They are very thorough and explain things well. I have dealt with other audiologist s, but Darlene is the best. I highly recommend their practice.”

“Simply the best Professional, knowledgeable and caring Couldn't be better ”

“Couldn’t have been better Bill is so kind and helpful ”

“Darlene was patient, profession , and helpful .”

“I experienced an efficient and comprehensive instruction on how to correct a problem that I had using my hearing aids.”

“My current hearing aids are 5yrs old and for about 6 months my hearing was getting worse and I was getting unusual sounds and when I put my aids in every morning and when I turned my head during the day my hearing ability changed. Due to the covid pandemic restrictions I searched for a new audiologist because my previous one was only doing remote work and I felt my ears needed more than a cursory exam. It is a blessing for me to have been guided to the Audiology and Hearing Care of SWFl . Bill removed accumulated wax in both ears and my anticipation of having to purchase new hearing aids at my ripe age of 94 is not necessary. I highly recommend anyone to seek their hearing concerns with Darlene and Bill at this caring and well equipped professional office . ”

“Darlene and Bill have helped me so much with my hearing problems for about two years now. I can't praise their kindness, availability, expertise, and professionalism enough. As a physician myself, I feel I am in a position to evaluate medical providers. Audiology and Hearing Care of SW FL is tops! It has my highest respect. ”

“I have been impressed with Darlene and her staff since I got my first pair of hearing aids. She make sure that my hearing problem was solve with the right hearing aids . No matter what my problem or question is , she takes care of it right away. Couldn’t ask for a better audiologist to handle all your hearing problems. ”

“As many times before when I had an issue, today Bill and Darlene received me on very short notice and resolved it with smiles in only a few minutes. They are excellent”

“Stopped in to get a new dome for one of my hearing aids & when I said I didn’t know where I lost it Bill said come with me. Turns out not only was it in my ear but there was one in the right ear & two in the left! He removed them plus some built up wax. I was so grateful I stopped in & everyone was just great.”

“I would highly recommend them. They were very professional, knowledgeable and quite approachable. They truly try to meet your needs and give you the best possible treatment available! Thanks Darlene and Bill”

“Bill is the best. I drive from Sarasota because of the excellent and knowledgeable care I have received ”

“Always attentive to my hearing needs, whether it is type of hearing aids to be purchased or service of the hearing aids I have purchased. ”

“Can't say enough good things about Audiology & Hearing Care of SW FL! I'm very happy with my Lyrics, thanks to Bill and his patience with me. They always have time for me, no rushing, personable and efficient office, couldn't be more convenient.”

“Darlene and Bill are wonderful and through. They have patience to explain the why and how's of everything, and don't make you feel silly with all questions you have. The office is clean the atmosphere is relaxing. I definitely recommend them for your hearing needs!”

“Friendly professional people that care about what they do.”

“Phenomenal, patience, quality, always available, warm and reassuring, my highest rating, ”

“Best experience ever of getting my ears cleaned of a lot of wax - something I have suffered with for quite a long time. This is definitely I will be going to in the future. The whole experience was very professional and I simply cant rate them enough. Thank you so much. ”

“Always pleased with the care. Excellent care, very professional.”

“From my first visit, almost a year ago, I have always been listened to and treated with respect. I started my life with hearing aids in 2005. This practice has been the most attentive in addressing my needs. I have complete faith in my treatments by Darlene and Bill.”

“The most thorough, complete and caring help that have received. Thanks ”

“Dr Ballew and her staff are very professional. They do an excellent job in explaining the results of my hearing test and what actions, if any, they recommend. They take necessary time to review various options. I highly recommend them to anyone considering solution to mild to severe hearing loss. ”

“Been wearing hearing aids for over 40 yrs. and Darlene was by far the best audiologist I've worked with. She is never satisfied until everything is perfect. I would highly recommend Audiology & Hearing Care to anyone needing hearing aid help. Great job Darlene.”

“With my first appointment at Audiology and Hearing care of Southwest Florida I received a thorough exam with no stress from Dr Darlene and she patiently answered all my questions. I also had wax painlessly removed from one of my ears by Bill. I had to leave the area suddenly and since then I’ve had an issue with one of my hearing aides and Darlene has patiently solved the problem over the phone. I am so grateful for the excellent professional care I received from Darlene and Bill and I highly recommend their service. ”

“Darlene and Bill provide excellent professional care with excellent customer service. They worked very hard to get the best reimbursement from my insurance company and while this was going on they provided me with a loaner at no cost. I would highly recommend Darlene if you are in need of service for your current hearing aids or need new hearing aids. ”

“Darlene is amazing! Her dedication to the continued care she has been giving me is the best. She wants everything working perfectly and is willing to take the time to do it. Thank you Darlene!”

“I have been seeing Darlene and Bill since they first opened their practice in Bonita Springs. I am always impressed with how thorough they both are. Today I had to send my hearing aids back to the manufacturer, and they even provided me with a "loaner" at no charge! ”

“My experience at Audiology & Hearing Care of Southwest Florida LLC has been Great!!! Darlene was very patient and knowledgeable while testing my hearing, recommending, fitting and testing my hearing aids. I never felt pressured or stressed through the complete process. Darlene took whatever time was needed to make sure I was comfortable in choosing the model, trying them out, the fitting process, maintenance and working with the Bluetooth feature on my iPhone. Highly recommended!!!!”

“We're new to the area and my hearing aid stopped working. Made an appointment with Audiology & Hearing Care of SWFL. Bill diagnosed the problem immediately and repairs were made. I couldn't have asked for better service and will definitely return. ”

“Had a good experience with Darlene and Bill they are both very knowledgeable explaining the process to me. They are great to deal with and would highly recommend them as hearing aid professionals. Can’t say enough about my experience with them. They are my hearing aid specialist go to people.”

“My hearing aid stopped working so I called and Audiology & Hearing Care of SWFL we’re able to have me come in on the same day. Bill was amazing as he evaluated the problem. He called the manufacturer and they’re FedXing a new hearing aid overnight. Bill also told me he’d lend me a loaner if it doesn’t come in as we were scheduled for guests staying with us the next three nights. Friendly, competent, and excellent service. Thank you.”

“I am from Canada and was recommended to this service when my hearing aid stopped working during our season in Florida. We were in for an appointment within 24 hours of calling the office. Bill was very friendly and immediately found out what the problem was and replaced the part. Many thanks for this excellent service. I will certainly return if I have any further problems. Highly recommend this service.”

“I am from Illinois and bought new hearing aids for thousands of dollars but the sound was terrible!!! One of the hearing aids hurt my ears, which I told them in Illinois. Well at Audiology & Hearing Care of SWFL, he quickly found out what my problem was. He used a camera so I could also see. There was hardened wax in both ears which no one in Illinois saw and I had an area in one ear that was bleeding because of the wax. He also told me the correct way to put the hearing aids in, which no one else ever did. It made a difference in the sound. I would fly from Illinois to this place in Florida because they know what they are doing! This is a marvelous place!!!!!!!!!!”

“My right ear was full and irritating. I stopped in and was taken care of without even an appointment. It was cleaned out and my hearing is restored so both hearing aids emit the same level of sound. Both of my hearing aids were checked and cleaned too. Super customer service. ”

“My issues totally taken care of. Thank you”

“Audio & Hearing Care of SW Florida is in the listening business and are great at it! I’m happy that I made the right choice to work with this organization. Darlene, Bill and Barbara are terrific.”

“I continue to sing their praises! The follow-up attention and results received are excellent and much appreciated. ”

“From Cincinnati and having issues with my new hearing aids. I called them and explained my problem and they got me in immediately even though I was not their patient. In five minutes they took care of the problem. ”

“If you are looking for the best, look no further! You simply will not find an audiologist and staff that care so much for the patients. Darlene and Bill are incredible! Every time I come to them, they resolve my issues. Simply the best!!”

“I have only great things to say about Darleen & Bill. Very nice & wonderful to work with.”

“Everyone there (Darlene, Bill, and Barbara) work with you and for you. I’ve never had a delay in being seen for my appointment time. Darlene worked diligently to make my aids just right for me. I would highly recommend them to anyone with hearing difficulties ”

“I’m a 69 year old woman who went to have a baseline hearing test. The Doctor was delightful, she thoroughly explained everything that my tests showed without pressuring me to immediately purchase any aids as I was borderline with needing them. I appreciated her time and demeanor.”

“Darlene, Bill and Barbara are very welcoming and professional. Darlene and Bill work together to make sure the aids and accessories perform optimally. They take whatever time is needed to get it right. I couldn’t be happier with the bicross aids by Signia. It’s wonderful for the first time in years to hear sounds coming from all directions. Sounds, including my own voice are quite natural. The office is very well managed. I have never had to wait very long before being seen. I highly recommend Audiology and Hearing Care of Southwest Florida to anyone seeking the best hearing solutions from caring professionals. ”

“I went to Southwest Florida LLC: was having trouble with my hearing aids. Darleen & Bill were very helpful. Darlene was very knowledgeable, took time with me until we got it perfect. Never been so happy with my hearing. So happy I found them - would highly recommend.”

“I was having problems hearing everything that was said or I would miss some words. I went in to have my hearing checked and found I need hearing aids for both ears. Darlene and Bill run Audiology and Hearing center of southwest Florida in Bonita Beach, Florida. I have had a great experience from them when I ordered my new hearing aides. Never having wore them before they explained everything. They are now making sure I am up to date on everything to do with my hearing aides. I couldn’t be more pleased. I would suggest if you need your hearing checked or hearing aides and want to have the best experience with trusted people, this is where to go. I know I am very pleased with the service I received. ”

“When I finally decided at age 63 that it was time for hearing aids after a lifetime of missing a lot of dinner conversation and asking that something be said again because I missed it, I was referred to the Bonita Springs office of Audiology and Hearing Care of SW Florida and so very happy that I was. I can't say enough about the thoroughness by both Darlene and Bill to educated me about the different options available based on my particular hearing loss and what the pros and cons might be. Additionally, I wanted to start with those that would be the most discreet. So when I began test driving a few options, if something wasn't right for me, they investigated it, adjusted it, resized it and even consulted directly with the design department of manufacturers to see what and how specific changes could be made to improve the fit and performance of the aids. And aside from the fact that they are both very pleasant, they have always listened carefully and taken seriously all issues that I address. I'm now looking forward to a future of actually hearing and not guessing at what someone has said;)”

“I have been living in Estero for 4 years & have been to numerous other Audiologists & Darlene is the most knowledgeable, pleasant & professional. I will continue to see her regularly for my hearing aid needs.”

“If I could choose a rating of 6 I would. I have had the best care and service anyone could wish to have. Always with a smile and so friendly. I can't recommend them highly enough. Put your hearing in their hands. You'll be glad you did.”

“Both Darleen and Bill do a great job. Bill cleaned the wax from my ears - what a tremendous difference in my hearing. One ear had so much wax I couldn’t believe it.”

“I purchased hearing aids from Zounds and then Better Hearing and both were gone. Closed doors! I checked close by hearing places and ended up here. I was treated very well. Had my ears rechecked and got new batteries and felt welcomed. That is a place I would recommend. It is behind the CVS mall on 41 near Pelican Landing. ”

“Darlene and Bill were extremely accommodating as I needed a hearing test ASAP. I was extremely impressed by the practice and professionalism They are top notch!! Thanks Darlene and Bill!!”

“I have been going to Darlene for years and years. Last year, I even shopped around - in case I just went to her, because I went to her. Nope. She's knowledgeable, thorough, patient, - and no sales push.”

“She is OUTSTANDING! Very patient, THOROUGH, and knowledgeable. She takes the time to get it right. She has the latest equipment available and knows how to use it. I was amazed to see the wax in my ear on the scope she inserted. I highly recommend her. ”

“I was really impressed with the professionalism, knowledge, compassion and strong work ethic of both Dr. Ballew and Bill. They have state of the art equipment which helped identify my hearing issue. If you want an excellent provider for your hearing needs at a very reasonable cost, this is the office for you to visit! ”

“My mother was experiencing issues with her hearing aids and Dr Ballew did a thorough examination and completely resolved the issue. She provided a detailed explanation and follow up with very sound advice. ”

“I was having problems with my hearing aids and visited Audiology & Hearing Care of SW FL. They were tremendously helpful, caring and quickly assessed the problems, fixed them and gave me tips on care of my new hearing aids. They are so conveniently located in Bonita Springs, I referred my husband to them. Now he is happily enjoying better hearing. Efficient, professional audiologist office. Thank you!”