Audiology & Hearing Care of Southwest Florida LLC

“I have had Lyrics for several years now and depend on excellent service each time I go in. Bill always tries to fit me in for an appointment if needed. ”

“As a new client I was greeted by Dr. Ballew and received excellent help and advice on my current aids and what is currently available. She was very professional and engaged in the process of selecting new aids. Also, on checking my current aids she discovered that one did not have the updated firmware. She updated the aid for me which made a difference in the performance of both aids. I would highly recommend Dr. Ballew.”

“Dr. Ballew is the type of person I love to deal with. She’s compassionate, engaged, knowledgeable, and dedicated. She listens, answers questions, and is determined to solve issues. All of her staff are friendly and welcoming. I have been totally satisfied and send my friends to her. ”

“I was experiencing a reduction in hearing due to ear wax. I made an appt at Audiology & Hearing Care of SWFL based upon my review online of their ear wax mgmt. Within 30 min, procedure was done and I had excellent results. Bill is the pro who did the procedure and thanks to him I can now hear my bride’s request for me to do household chores. Forget the over the counter products & call to make an appt. Five Stars*****”

“I have had my hearing aids for a year now. They are working great but I lost one during some high winds. I called and Barbara got a replacement for me ASAP. The new one needed to be programmed to work with my blue tooth phone so an appointment was setup. During my appointment Bill and Darlene reprogrammed my hearing aids and then went the next step and fine tuned them on their computer. They made sure I was good with the new settings before I left their clinic. They always make me feel comfortable and let me know to come back if there are any issues. I would highly recommend their services. The BEST !!!!”

“Experienced, very caring and concerned, they have fun serving you and it all shows. I recommend them to all my friends and in my age group we all have hearing issues and need patient and concerned providers. ”

“I stopped in to get a replacement charger for my hearing aids. After learning that my problem was the one aid had stopped working, I decided to replace them with a new version. The hearing test Darlene put me thru was the most specific I had ever taken. She then walked me thru the results and programmed my new aids and explained them thoroughly. I really appreciate her time and attention.”

“Darlene and Bill are so thoughtful and caring. They are very thorough and explain things well. I have dealt with other audiologist s, but Darlene is the best. I highly recommend their practice.”

“Simply the best Professional, knowledgeable and caring Couldn't be better ”

“Couldn’t have been better Bill is so kind and helpful ”

“Darlene was patient, profession , and helpful .”

“I experienced an efficient and comprehensive instruction on how to correct a problem that I had using my hearing aids.”

“My current hearing aids are 5yrs old and for about 6 months my hearing was getting worse and I was getting unusual sounds and when I put my aids in every morning and when I turned my head during the day my hearing ability changed. Due to the covid pandemic restrictions I searched for a new audiologist because my previous one was only doing remote work and I felt my ears needed more than a cursory exam. It is a blessing for me to have been guided to the Audiology and Hearing Care of SWFl . Bill removed accumulated wax in both ears and my anticipation of having to purchase new hearing aids at my ripe age of 94 is not necessary. I highly recommend anyone to seek their hearing concerns with Darlene and Bill at this caring and well equipped professional office . ”

“Darlene and Bill have helped me so much with my hearing problems for about two years now. I can't praise their kindness, availability, expertise, and professionalism enough. As a physician myself, I feel I am in a position to evaluate medical providers. Audiology and Hearing Care of SW FL is tops! It has my highest respect. ”

“I have been impressed with Darlene and her staff since I got my first pair of hearing aids. She make sure that my hearing problem was solve with the right hearing aids . No matter what my problem or question is , she takes care of it right away. Couldn’t ask for a better audiologist to handle all your hearing problems. ”

“As many times before when I had an issue, today Bill and Darlene received me on very short notice and resolved it with smiles in only a few minutes. They are excellent”

“Stopped in to get a new dome for one of my hearing aids & when I said I didn’t know where I lost it Bill said come with me. Turns out not only was it in my ear but there was one in the right ear & two in the left! He removed them plus some built up wax. I was so grateful I stopped in & everyone was just great.”

“I would highly recommend them. They were very professional, knowledgeable and quite approachable. They truly try to meet your needs and give you the best possible treatment available! Thanks Darlene and Bill”

“Bill is the best. I drive from Sarasota because of the excellent and knowledgeable care I have received ”

“Always attentive to my hearing needs, whether it is type of hearing aids to be purchased or service of the hearing aids I have purchased. ”

“Can't say enough good things about Audiology & Hearing Care of SW FL! I'm very happy with my Lyrics, thanks to Bill and his patience with me. They always have time for me, no rushing, personable and efficient office, couldn't be more convenient.”

“Darlene and Bill are wonderful and through. They have patience to explain the why and how's of everything, and don't make you feel silly with all questions you have. The office is clean the atmosphere is relaxing. I definitely recommend them for your hearing needs!”

“Friendly professional people that care about what they do.”

“Phenomenal, patience, quality, always available, warm and reassuring, my highest rating, ”

“Best experience ever of getting my ears cleaned of a lot of wax - something I have suffered with for quite a long time. This is definitely I will be going to in the future. The whole experience was very professional and I simply cant rate them enough. Thank you so much. ”

“Always pleased with the care. Excellent care, very professional.”

“From my first visit, almost a year ago, I have always been listened to and treated with respect. I started my life with hearing aids in 2005. This practice has been the most attentive in addressing my needs. I have complete faith in my treatments by Darlene and Bill.”

“The most thorough, complete and caring help that have received. Thanks ”

“Dr Ballew and her staff are very professional. They do an excellent job in explaining the results of my hearing test and what actions, if any, they recommend. They take necessary time to review various options. I highly recommend them to anyone considering solution to mild to severe hearing loss. ”

“Been wearing hearing aids for over 40 yrs. and Darlene was by far the best audiologist I've worked with. She is never satisfied until everything is perfect. I would highly recommend Audiology & Hearing Care to anyone needing hearing aid help. Great job Darlene.”

“With my first appointment at Audiology and Hearing care of Southwest Florida I received a thorough exam with no stress from Dr Darlene and she patiently answered all my questions. I also had wax painlessly removed from one of my ears by Bill. I had to leave the area suddenly and since then I’ve had an issue with one of my hearing aides and Darlene has patiently solved the problem over the phone. I am so grateful for the excellent professional care I received from Darlene and Bill and I highly recommend their service. ”

“Darlene and Bill provide excellent professional care with excellent customer service. They worked very hard to get the best reimbursement from my insurance company and while this was going on they provided me with a loaner at no cost. I would highly recommend Darlene if you are in need of service for your current hearing aids or need new hearing aids. ”

“Darlene is amazing! Her dedication to the continued care she has been giving me is the best. She wants everything working perfectly and is willing to take the time to do it. Thank you Darlene!”

“I have been seeing Darlene and Bill since they first opened their practice in Bonita Springs. I am always impressed with how thorough they both are. Today I had to send my hearing aids back to the manufacturer, and they even provided me with a "loaner" at no charge! ”

“My experience at Audiology & Hearing Care of Southwest Florida LLC has been Great!!! Darlene was very patient and knowledgeable while testing my hearing, recommending, fitting and testing my hearing aids. I never felt pressured or stressed through the complete process. Darlene took whatever time was needed to make sure I was comfortable in choosing the model, trying them out, the fitting process, maintenance and working with the Bluetooth feature on my iPhone. Highly recommended!!!!”

“We're new to the area and my hearing aid stopped working. Made an appointment with Audiology & Hearing Care of SWFL. Bill diagnosed the problem immediately and repairs were made. I couldn't have asked for better service and will definitely return. ”

“Had a good experience with Darlene and Bill they are both very knowledgeable explaining the process to me. They are great to deal with and would highly recommend them as hearing aid professionals. Can’t say enough about my experience with them. They are my hearing aid specialist go to people.”

“My hearing aid stopped working so I called and Audiology & Hearing Care of SWFL we’re able to have me come in on the same day. Bill was amazing as he evaluated the problem. He called the manufacturer and they’re FedXing a new hearing aid overnight. Bill also told me he’d lend me a loaner if it doesn’t come in as we were scheduled for guests staying with us the next three nights. Friendly, competent, and excellent service. Thank you.”

“I am from Canada and was recommended to this service when my hearing aid stopped working during our season in Florida. We were in for an appointment within 24 hours of calling the office. Bill was very friendly and immediately found out what the problem was and replaced the part. Many thanks for this excellent service. I will certainly return if I have any further problems. Highly recommend this service.”

“I am from Illinois and bought new hearing aids for thousands of dollars but the sound was terrible!!! One of the hearing aids hurt my ears, which I told them in Illinois. Well at Audiology & Hearing Care of SWFL, he quickly found out what my problem was. He used a camera so I could also see. There was hardened wax in both ears which no one in Illinois saw and I had an area in one ear that was bleeding because of the wax. He also told me the correct way to put the hearing aids in, which no one else ever did. It made a difference in the sound. I would fly from Illinois to this place in Florida because they know what they are doing! This is a marvelous place!!!!!!!!!!”

“My right ear was full and irritating. I stopped in and was taken care of without even an appointment. It was cleaned out and my hearing is restored so both hearing aids emit the same level of sound. Both of my hearing aids were checked and cleaned too. Super customer service. ”

“My issues totally taken care of. Thank you”

“Audio & Hearing Care of SW Florida is in the listening business and are great at it! I’m happy that I made the right choice to work with this organization. Darlene, Bill and Barbara are terrific.”

“I continue to sing their praises! The follow-up attention and results received are excellent and much appreciated. ”

“From Cincinnati and having issues with my new hearing aids. I called them and explained my problem and they got me in immediately even though I was not their patient. In five minutes they took care of the problem. ”

“If you are looking for the best, look no further! You simply will not find an audiologist and staff that care so much for the patients. Darlene and Bill are incredible! Every time I come to them, they resolve my issues. Simply the best!!”

“I have only great things to say about Darleen & Bill. Very nice & wonderful to work with.”

“Everyone there (Darlene, Bill, and Barbara) work with you and for you. I’ve never had a delay in being seen for my appointment time. Darlene worked diligently to make my aids just right for me. I would highly recommend them to anyone with hearing difficulties ”

“I’m a 69 year old woman who went to have a baseline hearing test. The Doctor was delightful, she thoroughly explained everything that my tests showed without pressuring me to immediately purchase any aids as I was borderline with needing them. I appreciated her time and demeanor.”

“Darlene, Bill and Barbara are very welcoming and professional. Darlene and Bill work together to make sure the aids and accessories perform optimally. They take whatever time is needed to get it right. I couldn’t be happier with the bicross aids by Signia. It’s wonderful for the first time in years to hear sounds coming from all directions. Sounds, including my own voice are quite natural. The office is very well managed. I have never had to wait very long before being seen. I highly recommend Audiology and Hearing Care of Southwest Florida to anyone seeking the best hearing solutions from caring professionals. ”

“I went to Southwest Florida LLC: was having trouble with my hearing aids. Darleen & Bill were very helpful. Darlene was very knowledgeable, took time with me until we got it perfect. Never been so happy with my hearing. So happy I found them - would highly recommend.”

“I was having problems hearing everything that was said or I would miss some words. I went in to have my hearing checked and found I need hearing aids for both ears. Darlene and Bill run Audiology and Hearing center of southwest Florida in Bonita Beach, Florida. I have had a great experience from them when I ordered my new hearing aides. Never having wore them before they explained everything. They are now making sure I am up to date on everything to do with my hearing aides. I couldn’t be more pleased. I would suggest if you need your hearing checked or hearing aides and want to have the best experience with trusted people, this is where to go. I know I am very pleased with the service I received. ”

“When I finally decided at age 63 that it was time for hearing aids after a lifetime of missing a lot of dinner conversation and asking that something be said again because I missed it, I was referred to the Bonita Springs office of Audiology and Hearing Care of SW Florida and so very happy that I was. I can't say enough about the thoroughness by both Darlene and Bill to educated me about the different options available based on my particular hearing loss and what the pros and cons might be. Additionally, I wanted to start with those that would be the most discreet. So when I began test driving a few options, if something wasn't right for me, they investigated it, adjusted it, resized it and even consulted directly with the design department of manufacturers to see what and how specific changes could be made to improve the fit and performance of the aids. And aside from the fact that they are both very pleasant, they have always listened carefully and taken seriously all issues that I address. I'm now looking forward to a future of actually hearing and not guessing at what someone has said;)”

“I have been living in Estero for 4 years & have been to numerous other Audiologists & Darlene is the most knowledgeable, pleasant & professional. I will continue to see her regularly for my hearing aid needs.”

“If I could choose a rating of 6 I would. I have had the best care and service anyone could wish to have. Always with a smile and so friendly. I can't recommend them highly enough. Put your hearing in their hands. You'll be glad you did.”

“Both Darleen and Bill do a great job. Bill cleaned the wax from my ears - what a tremendous difference in my hearing. One ear had so much wax I couldn’t believe it.”

“I purchased hearing aids from Zounds and then Better Hearing and both were gone. Closed doors! I checked close by hearing places and ended up here. I was treated very well. Had my ears rechecked and got new batteries and felt welcomed. That is a place I would recommend. It is behind the CVS mall on 41 near Pelican Landing. ”

“Darlene and Bill were extremely accommodating as I needed a hearing test ASAP. I was extremely impressed by the practice and professionalism They are top notch!! Thanks Darlene and Bill!!”

“I have been going to Darlene for years and years. Last year, I even shopped around - in case I just went to her, because I went to her. Nope. She's knowledgeable, thorough, patient, - and no sales push.”

“She is OUTSTANDING! Very patient, THOROUGH, and knowledgeable. She takes the time to get it right. She has the latest equipment available and knows how to use it. I was amazed to see the wax in my ear on the scope she inserted. I highly recommend her. ”

“I was really impressed with the professionalism, knowledge, compassion and strong work ethic of both Dr. Ballew and Bill. They have state of the art equipment which helped identify my hearing issue. If you want an excellent provider for your hearing needs at a very reasonable cost, this is the office for you to visit! ”

“My mother was experiencing issues with her hearing aids and Dr Ballew did a thorough examination and completely resolved the issue. She provided a detailed explanation and follow up with very sound advice. ”

“I was having problems with my hearing aids and visited Audiology & Hearing Care of SW FL. They were tremendously helpful, caring and quickly assessed the problems, fixed them and gave me tips on care of my new hearing aids. They are so conveniently located in Bonita Springs, I referred my husband to them. Now he is happily enjoying better hearing. Efficient, professional audiologist office. Thank you!”