Audiologic Solutions, Inc. - Rensselaer
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Erin Walborn is a licensed audiologist who earned her Master's of Science in Communication Disorders in 1995 and furthered her education by earning a clinical doctorate in audiology from Salus University in 2004. Erin specializes in the treatment of tinnitus and hearing loss due to brain injuries as well as improving peoples' lives through better hearing.
Karen Dejoy is a licensed audiologist who earned her bachelor's and master's degrees from Ithaca College and later, her doctorate in audiology from Salus University in 2009. She gained experience working in a variety of clinical settings including St. Peter's Hospital. She is well versed in hearing aid technology and amplification from many manufacturers to help you choose what works best for you.
Angela Lalla is a licensed audiologist who earned her doctoral degree from Salus University. She offers over three decades' experience working in the field of audiology including 12 years at a local hospital and many years working as a marketing and training for a hearing device manufacturer.
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Read 3 verified patient reviews for Audiologic Solutions, Inc. - Rensselaer! Their average review score is 3.67 () from 3 reviews.
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“First, I don't write negative reviews, but my experience was so unacceptable that I feel obligated. I saw Dr. Susan Reilly twice. Her abruptness turned me off on the first visit, but I feel everyone deserves a second chance. Several things caused me significant concern during the second visit while I attempted to gather the information I needed to make a purchase decision, but the one that put me over the top was when I tried to explain to her my concerns and objectives. She cut me off mid-sentence, saying literally that those weren't any concern of hers, and proceeded to provide me with what turned out to be a gross misrepresentation of the capabilities of the instruments I wished to consider. She either didn't honestly know the product, or was consciously pushing me to a more costly option than I needed. Both are completely unacceptable; I left without placing an order and convinced that her compensation is commission-based. She was certainly not patient-focused. Needless to say, I went to a competitor, was heard and treated with respect and received what I needed to make an informed buying decision. ”
Received 02/04/2020Official Response from Audiologic Solutions, Inc. - Rensselaer:“Hi Pete, This is very disheartening. We apologize that you had a negative experience at one of our offices. That is a new location of ours and we are in the midst of making changes for the better. We strive for a positive and welcoming environment at every patient appointment, and take customer complaints very seriously. Your experience described here does not reflect our mission statement. As a team our goal is to provide hearing care worth recommending to others, and in this case we have failed in our mission. We have taken steps to make sure this will NEVER happen again. In the interests of quality patient care we are pleased that you were able to find a hearing solution that met your needs. Should you have any additional comments that will help us improve our quality of care and customer service please reach out to us directly. Sincerely, Audiologic Solutions”
“Dr. Erin Walborn eased my fears about tinnitus. She took the time and explained every step of my hearing aid process!! What a great experience!!”
“I was very pleased with Stephen Fusco. He was very thorough explaining things to me and my daughter. ”
Audiological Solutions offers comprehensive hearing evaluations and will work with you to find a hearing solution that fits your needs, lifestyle, and budget. The staff is trained in the latest technology and offers a complete selection of hearing aids and devices from the top manufacturers. From diagnosis to treatment, and through the life of your hearing aids, we provide our patients with the best care in the industry.
We have several locations for your convenience, see the links here to view our Hudson and Queensbury office locations.
Our Rensselaer office is located at the large building at the end of Empire Drive in Suite 210.
Hearing care services
We offer the following services:
- Comprehensive Hearing Evaluations and Testing
- Hearing Aid Dispensing and Fittings
- Hearing Aid Accessories
- Hearing Aid Services
- Hearing Aid Maintenance and Repairs
- Custom Earmolds and Hearing Protection
- Hearing Aid Batteries
- Assistive Listening Devices
- Tinnitus Management
Assistive listening devices
Hours of operation
|Monday||8 am - 5 pm|
|Tuesday||8 am - 5 pm|
|Wednesday||8 am - 5 pm|
|Thursday||8 am - 5 pm|
|Friday||8 am - 2 pm|
Visit our other locations
Are you ready to change your life?
Assistive listening devices
Accepted forms of payment
- Insurance accepted, please call for details