Hearing Aid Specialists of CT - Southbury
A message from Hearing Aid Specialists of CT - Southbury about COVID-19:
WE HAVE RE-OPENED TO SERVE YOU! We are taking extra precautions for safety. Please call us today to schedule your appointment.
Clinic staff

Carol Maksimow,
BC-HIS, ACA
Board Certified in Hearing Instrument Sciences
Carol founded Hearing Aid Specialists of CT in 1994, serving our local communities with offices in New Haven and Litchfield counties. She is a Certified Audioprosthologist, CT Licensed Hearing Instrument Specialist, and Board Certified in Hearing Instrument Sciences. A graduate of Fairfield University, Ms. Maksimow was selected as an industry expert to assist Duracell in the development of their “EasyTab” battery dispenser and was the featured Hearing Aid Expert in Duracell’s “EasyTab” worldwide promotional video as well as their PSA video on hearing loss. She is known for her in-depth knowledge and expertise in advanced digital hearing instrument electronics.

Susan Chin,
MS
Audiologist
has been a licensed Clinical Audiologist since 1993, with an emphasis on diagnosis and treatment of hearing loss in adults. She has extensive experience with geriatric and special needs patients, which enables her to skillfully assess and treat even very difficult cases. Susan earned her Masters Degree in Audiology from Adelphi University in Garden City, NY. She is patient, caring, and skilled practitioner on whom our patients have come to depend for compassionate hearing health care..

Judy Dunnell,
HIS
Hearing Instrument Specialist
Judy Dunnell, HIS is a Certified Lyric Provider and Hearing Instrument Specialist. Lyric is the world’s first and only 100% invisible, 24/7 wearable, sweat-proof, shower-proof for months-at-a-time hearing device.
Clinic reviews
Healthy Hearing posts all positive and negative reviews that meet publishing criteria.Read 112 verified patient reviews for Hearing Aid Specialists of CT - Southbury! Their average review score is 4.97 () from 112 reviews.
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“Susan was wonderful and changed things, I'm hearing better. ”
03/23/2020 Review received via mail
“Outstanding - personal touch - love these ladies. ”
03/23/2020 Review received via mail
“I liked the time Carol spent with me with the testing and explanation and adjustment of my aids. Dealing with a true professional is a pleasure. ”
03/23/2020 Review received via mail
“Being hearing impaired made me feel anxious and intimidated. I was lacking self-confidence and feeling isolated. I went home with hearing aids after my first visit with Carol. Her knowledge, patience, passion for her work, made me feel hopeful and understood. The entire staff is warm and accommodating. What seemed insurmountable is now a reality. Not only can I hear, but I'm more relaxed and confident. I had no idea what I'd been missing! Affordable financing is also provided. Don't go anywhere else! ”
03/09/2020 Review received via mail
“Friendly staff, professional treatment and great explanation of my condition. Oh, and I can hear much better. ”
02/10/2020 Review received via mail
“I liked the whole process. Susan is extremely professional. If it wasn't for Susan taking the time to explain the BRS availability to me, I would not have hearing aids today. Thank you. ”
01/29/2020 Review received via mail
“I like being able to hear clearly. Susan is friendly and informative and interesting. ”
01/29/2020 Review received via mail
“Very highly satisfied. ”
12/17/2019 Review received via mail
“You gals are great!!”
11/12/2019 Review received via mail
“I liked everything. Carol Maksimow - fantastic. Especially Carol Maksimow. ”
11/12/2019 Review received via mail
“I liked the friendly, honest help of Susan Chin. ”
11/11/2019 Review received via mail
“Carol spent a lot of time with me. ”
11/05/2019 Review received via mail
“I've been coming here for years and I am so pleased with the service you provide! Judy is the BEST! Thank you for everything you do! ”
11/01/2019 Review received via mail
“Very informative. Getting us in for the hearing test was excellent. Learned so much. Thank you. ”
10/29/2019 Review received via mail
“Courteous, thorough care. Carol worked to adjust the hearing aids I have. Most offices would have sold me new hearing aids - unnecessarily!!”
10/09/2019 Review received via mail
“Quick and to the point and friendly. ”
10/08/2019 Review received via mail
“It was excellent. Everything was explained so clearly and was easy to understand. The care was so personal and sincere.”
10/03/2019 Review received via mail
“Glad I came here. Very pleasant and very professional. Susan was a pleasure working with, patient and understanding. ”
09/19/2019 Review received via mail
“Susan, pleasant, took time, knew what she needed to do to make it work. ”
09/19/2019 Review received via mail
“My experience was excellent. Very friendly and accommodating. ”
09/19/2019 Review received via mail
“Everyone very friendly and helpful. ”
09/13/2019 Review received via mail
“There is no need to go any place else. I wanted the best, I found it here in Carol and company. ”
09/09/2019 Review received via mail
“I am very pleased with the service and attention I receive when coming to the office. Thank you for improving my quality of life. P.S. a big thank you for the cookies and coffee in the waiting room. Great choices!! ”
09/06/2019 Review received via mail
“Very professional and caring. ”
08/19/2019 Review received via mail
“The professionalism and entire experience pertaining to my hearing was excellent. My custom ear plugs arrived quickly and fit perfectly. I am totally happy! ”
08/12/2019 Review received via mail
“Excellent experience. Everyone was extremely pleasant. ”
07/31/2019 Review received via mail
“Excellent professional care, individualized to meet each person's special needs. Pleasant experience, especially for new patients. ”
06/17/2019 Review received via mail
“What could be bad? Good people, happy place. Great hearing.”
06/12/2019 Review received via mail
“Carol is great as is the staff. She is very knowledgeable and an excellent communicator.”
06/12/2019 Review received via mail
“Carol is A#1. She has helped me in so many ways to better hearing. With her help - life is good!”
06/12/2019 Review received via mail
“I have been coming to Carol since before 1995. Her expertise led me to a very reliable hearing aid company that has met my growing needs and saved my remaining hearing. It allowed me to maintain a rewarding 20 year career as a teacher. She is kind, so knowledgeable and so professional. I will always be so grateful to have found her for my significant hearing loss. ”
05/21/2019 Review received via mail
“They were fast at getting me in to see someone. When I told them I didn't have any money, they didn't look at me and say sorry. They welcomed me and worked hard to get me the right hearing aids to help me. I like talking to people and sharing my time with. ”
05/21/2019 Review received via mail
“Always enjoy seeing Veralyne. ”
05/21/2019 Review received via mail
“My experience has been super excellent since day one, over a year ago. Carol, Maurice and Susan are very professional. I love that I can hear so well. ”
05/20/2019 Review received via mail
“Very positive experience, great friendly staff. Carol is wonderfully patient and always working to get the results at premium. ”
05/17/2019 Review received via mail
“The variety of units available was unique. Every other hearing aid supplier had one size fits all. Carol worked with me until I had a device I was comfortable with. ”
05/17/2019 Review received via mail
“Our son is partially deaf due to an ear tumor, and was hesitant to wear a hearing aid when needed. The staff immediately put our son at ease, and worked with him until he found a pair of hearing aids that he was comfortable with. The hearing aid technology was excellent! Our son was surprised that although the aid was very small, he could hear much better with it and did not know what he was missing without it. Our son now makes his own appointments for a check-up. ”
05/01/2019 Review submitted online
“As always - no fuss, no muss. High quality treatment and all people are very pleasant, knowledgeable and professional. ”
02/15/2019 Review received via mail
“They listen to what my issues are. ”
01/16/2019 Review received via mail
“I was convinced I did not need hearing aids and arrived as Oscar the grouch. After using them, the change was amazing. The entire staff is the most professional, pleasant ever. I can't thank Carol and her staff enough. I am now a believer!!”
01/14/2019 Review received via mail
“Initial visit was relaxing and informative. Everyone was so cooperative and friendly. I wasn't rushed either. Office atmosphere was great too. Would highly recommend. P.S. I enjoyed the coffee and cookie as well!”
11/12/2018 Review received via mail
“Everyone very friendly and helpful. ”
11/12/2018 Review received via mail
“I left very comfortable here. Pleasant! Knowledgeable. Thank you! ”
11/01/2018 Review received via mail
“Personal service was excellent. Everything explained carefully. Follow-up were great. Have recommended Carol to other people. Extremely happy with everything. ”
10/26/2018 Review received via mail
“I have had many U.S. Gov't/Military hearing tests but I have to say Judy testing was thorough and very complete. She was knowledgeable, tenacious and crossed the T's and dotted the I's. I was completely satisfied and will highly recommend your specialties to my military colleagues. ”
10/25/2018 Review received via mail
“I liked the help I received to improve my hearing aids. Carol and Marie were great. ”
10/18/2018 Review received via mail
“I liked watching TV, communicate with people. ”
10/09/2018 Review received via mail
“Great service, caring, takes time. ”
09/21/2018 Review received via mail
“I like the courtesy, great service, very nice people!”
09/07/2018 Review received via mail
“Carol took excellent care of me and found the problems. She fixed everything and was so nice and caring. Irene was also so very nice and helpful. ”
08/31/2018 Review received via mail
“Everyone was great and so helpful. Marie was outstanding. ”
08/22/2018 Review received via mail
“Prompt service. Carol took care of my problem right away! ”
06/07/2018 Review received via mail
“They made my life better because I can hear a lot better. They are the best. I would recommend them to anyone. ”
06/07/2018 Review received via mail
“I liked everything - service, personnel, office and especially Carol! ”
06/07/2018 Review received via mail
“I like the fact that help is always quickly and properly taken care of. Also, Vera Lynn, who most always helps me when the problem arises, does a superb job with her great abilities and knowledge and understanding of the problem.”
05/29/2018 Review received via mail
“Good, down-to-earth service provided by professional staff. Today, Veralyn tested me; often Judy D sees me, each is an excellent professional. They explain everything to me so I can understand things. Thank you! ”
05/23/2018 Review received via mail
“Excellent attention by Carol - no rushing. Eileen - very polite and efficient. ”
05/23/2018 Review received via mail
“Carol, you are indeed our angel! Thank you for being you! ”
05/22/2018 Review received via mail
“I liked the patience and understanding from Carol!!”
05/16/2018 Review received via mail
“Judy and Irene were most charming and the experience very pleasant. I liked the thoroughness of the exam and the full explanation of my hearing. ”
04/04/2018 Review received via mail
“Quick, efficient, good explanations and friendly. Thanks!”
12/07/2017 Review received via mail
“Technician (Judy) took time to explain to me how incorrectly I was putting my hearing aids in. She was also bright and sunny in her mood and attitude. Very pleasant experience. ”
12/06/2017 Review received via mail
“Friendly, smiling faces in all the right places. Happy holidays to all!”
11/22/2017 Review received via mail
“I liked Carol, the specialist, best. ”
09/11/2017 Review received via mail
“Thank you for showing me how to change my domes Marie. Great Hearing. ”
09/07/2017 Review received via mail
“I like the professionalism and good nature. ”
09/01/2017 Review received via mail
“I liked everything, thank you!!!”
04/17/2017 Review received via mail
“I liked the friendliness of all employees and the Dr. ”
04/06/2017 Review received via mail
“Very informative in a very helpful way to understand and very nice. Enjoyed listening to her and staff were also very helpful and nice. ”
03/15/2017 Review received via mail
“I appreciate all the service I receive each time I come here. ”
03/15/2017 Review received via mail
“I liked the explanation of uses and setting up new hearing aids. ”
03/15/2017 Review received via mail
“I was able to get an appointment right away, even though I have a crazy schedule. Everyone was pleasant and very helpful and they took care of all the insurance information for me. ”
03/03/2017 Review received via mail
“I liked everything, I received my 4th pair. ”
03/03/2017 Review received via mail
“I rate my experience excellent! ”
01/19/2017 Review received via mail
“The staff is just wonderful. I enjoy coming to my appointment. Carol is just a wonderful person. ”
01/10/2017 Review received via mail
“I liked Carol's honesty best and the lunch was excellent! ”
01/03/2017 Review received via mail
“Good explanation of the procedure and prompt service. I would recommend them to others. ”
11/02/2016 Review received via mail
“All of the personnel at Hearing Technology Center were very courteous and professional. My specialist was Carol Maksimow. She spent many hours working with me to help my loss of hearing. I recommend her highly. ”
11/02/2016 Review received via mail
“Carol worked tirelessly and cheerfully to get me the right product and the right fit to improve my hearing. I am happy with the results and I'm a very tough customer!”
08/03/2016 Review received via mail
“I like that I can now enjoy a movie or conversation with my new hearing aids. They are much better than my old ones. ”
08/03/2016 Review received via mail
“The informative luncheon/seminar is very comfortable. The staff is very personable. They make you feel important, prepared to meet your needs and are encouraging. Very gracious and understanding office. May God bless you! Thank you Carol, Judy and Ally! ”
08/03/2016 Review received via mail
“Real pros! Everyone goes beyond the ordinary to make sure that you get the most out of your equipment. When in an appointment, you are 100% attended to. You are not a number!”
08/02/2016 Review submitted online
“I liked everything! Carol is the best. She goes above and beyond to help you. Judy is great too.”
07/27/2016 Review received via mail
“I liked the personal service best. ”
07/27/2016 Review received via mail
“Carol, you are our angel!”
07/27/2016 Review received via mail
“I like your wonderful techs! The coffee, too! ”
07/26/2016 Review received via mail
“I like their professionalism.”
10/21/2015 Review received via mail
“I like: Carol's advice and counsel! Office appearance and snacks. Judy's kindness, always. ”
10/21/2015 Review received via mail
“I like everything there - the employees and the office. ”
09/08/2015 Review received via mail
“The test was great. ”
09/08/2015 Review received via mail
“I like their personal attention — they actually address and fix any issues with my hearing aids. ”
09/08/2015 Review received via mail
“Veralyn took time to adjust and set up volume control. Met w/her 3 different times. Very happy with everything. Would recommend to everybody. ”
06/10/2015 Review received via mail
“You feel like an "old friend" coming here. All staff are sooo welcoming and caring and knowledgeable. You truly feel at home!! Easy to talk to and very patient. Carol and Ally are the best!!”
02/03/2015 Review received via mail
“I am thrilled to be successfully wearing my new hearing aids. Carol is very patient and helpful, adjusting the hearing aids until they were perfect for my particular needs. She is happy to have patients come in whenever a change is necessary until they are comfortable. Everyone in the office is friendly & helpful. Thank you Carol for giving me a new life where I will never be left out of the world around me again!!”
11/11/2014 Review received via mail
“I spoke with both Vera & Judy. They were very knowledgeable, polite and concerned. There was NO pressure (which I loved) and I got the aids through KNOWLEDGE, not pressure. I would recommend them to anybody. Thank you for making my life better!!”
10/22/2014 Review received via mail
“The service and attention to detail is second to none!”
10/20/2014 Review received via mail
“I like their friendly and helpful staff and range of products.”
08/07/2014 Review received via mail
“Carol has tons of patience and goes the full 9 yards for her clients.”
07/29/2014 Review received via mail
“They keep a close check on my ears and hearing aids, making necessary adjustments when needed. Everyone is very pleasant and professional.”
07/29/2014 Review received via mail
“They're very helpful, understanding and knowledgeable. ”
07/29/2014 Review received via mail
“Fantastic experience! Heartily recommend for the hearing challenged - go there!”
07/22/2014 Review received via mail
“With my hearing aids, I'm much less frustrated. Not embarrassed to join in conversation. The process was wonderful. Staff is very caring here.”
07/22/2014 Review received via mail
“I have been wearing hearing aids for over 40 years. The best thing that happened to me was coming to Hearing Aid Specialists of CT. Outstanding service!”
07/22/2014 Review received via mail
“I like the warmth and compassion of Carol and her whole staff. Their professionalism is outstanding and unlike other professionals, Carol truly takes the time to listen to your concerns. You are not just a number here, but a values individual.”
07/22/2014 Review received via mail
“Friendly, helpful, NICE people. Just like a big family!”
07/22/2014 Review received via mail
“I appreciate the caring and concerns of the whole staff. ”
07/22/2014 Review received via mail
“Really great personal and professional service.”
07/21/2014 Review received via mail
“I love my hearing aids. I've had them for over a year now, and I love them. The people in Southbury took the time to understand my issues and needs and found the perfect aids for me. I should have gone 5 years sooner, but most people I talked to didn't care for their hearing aids. Most said they were ok, not great. Then I spoke to a friend who told me he LOVED his hearing aids. He had gone to Hearing Aid Specialists of Southbury. And now I love mine too! ”
06/24/2014 Review submitted online
“They were very thorough. ”
11/01/2013 Review verified by phone
“They were very professional and very helpful.”
04/02/2013 Review verified by phone
“She was professional and knowledgeable”
09/20/2012 Review verified by phone
“They were very helpful.”
03/15/2012 Review verified by phone
Clinic details
About this hearing center
Hearing Aid Specialists of CT has been serving the local communities with multiple offices in New Haven and Litchfield counties since 1994. We serve Southbury, New Milford, Waterbury, Farmington, Brookfield, Danbury and other surrounding cities. With over 25 years of experience, the staff at Hearing Aid Specialists of CT are among the best in developing customized hearing instrument programs based on your personal needs, lifestyle and hearing requirements. Since no two people are alike we recommend hearing solutions that are perfect for you alone.
Now offering 2 convenient locations: 337 Danbury Road New Milford, CT 06776
1449 Old Waterbury Road, Suite 303 Southbury, CT 06488
Hearing care services
- Comprehensive hearing evaluations
- Hearing aids
- Tinnitus evaluation and management
- Wax management
- Custom earplugs
- Cell phone accessories
Hours of operation
Sunday | Closed |
Monday | 9:00 am - 5:00 pm |
Tuesday | 9:00 am - 5:00 pm |
Wednesday | 9:00 am - 5:00 pm |
Thursday | 9:00 am - 5:00 pm |
Friday | 9:00 am - 5:00 pm |
Saturday | Closed |
Evening and/or weekend hours available by appointment. Please call to schedule. |
Clinic links
Accepted forms of payment
- Visa
- MasterCard
- Discover
- Cash
- Check
- Debit
- Financing available for those who qualify
- Insurance accepted, please call for details