Audiology & Hearing Aids of the Palm Beaches | Hearing Center Interview
Dana Luzon, Au.D., CCC-A, FAAA, always knew she wanted to own her own practice. So, after graduating from Salus University with a degree in audiology, she purchased Audiology & Hearing Aids of the Palm Beaches from a husband and wife team and transitioned in.
“We adhere to a high patient care standard, Dr. Luzon said. “We spend a lot of time with each patient to make sure we’ve met their needs and they’re completely satisfied.”
As part of their patient care commitment, the practice became AudigyCertified (AGX), an honor awarded to less than five percent of the providers in the United States. Audigy Group carefully interviews and certifies practices which provide unsurpassed patient satisfaction, patient education, effective analysis and diagnosis, and customized solutions for patient care. No other practice in the Palm Beach area has this certification.
AGX standards of practice include a 75-day trial and retaining period on all new hearing aid purchases, a three-year warranty and three-year loss and damage insurance, lifetime free battery program and complementary quarterly cleanings and check-ups for hearing system.
Dr. Luzon enjoys being able to enhance her patient’s quality of life through better hearing. “I see such a difference when they leave the office,” she said. “They can engage with their loved ones and enjoy environments they were missing out on.”
One of her favorite stories involves an elderly woman who came to the office with her son and had never worn hearing aids before. “I’m a big supporter of doing demonstrations in the office,” she said. “Within a couple of minutes, this lady could hear me and her eyes lit up. It’s that immediate ‘Oh-my-gosh-I-can-hear’ moment that makes me happy.”
Dr. Luzon encourages patients to bring a companion with them to their hearing appointments. “Hearing loss is invisible,” she explains. “It’s such a slow progression people don’t realize what they miss. Often it’s the companion who realizes what they’re missing and can help decide on treatment.”
As a Salus University undergraduate, Dr. Luzon participated on a mission trip where students set up a hearing health clinic in an HIV-positive orphanage in Kenya. “Officials there are so concerned about getting drugs to treat the HIV, sometimes other health issues aren’t addressed. We saw a lot of ear infections, which can lead to Meningitis and other serious health issues if they aren’t treated. It was an amazing life-changing experience.”
Here in the United States, Dr. Luzon says one of the most challenging aspects of her job is to help patients get past the stigma of hearing aids. “Advances in technology meet a lot more needs than they used to,” she explains. “Hearing aids didn’t use to communicate with each other. Now, with wireless communications, they communicate ear-to-ear as well as with other wireless accessories. With speech mapping, I can even program a hearing aid to a specific person’s voice.”
As a practice, Audiology and Hearing Aids of the Palm Beaches is busy educating the community about hearing health, as well as the benefits of why it’s important to see a licensed hearing healthcare professional. Dr. Luzon conducts free monthly education seminars in a local restaurant for community residents and visits local nursing homes to clean and check the residents’ hearing devices at no charge. She also conducts hearing screenings at elementary schools and community health fairs.
“I really want Audiology and Hearing Aids of the Palm Beaches to be a place people want to come for their hearing health,” she said. “We are invested in them.”