Kos/Danchak Audiology & Hearing Aids | Hearing Center Interview
Since 1984, Kos/Danchak Audiology & Hearing Aids has helped the Arlington public hear well again. The intimate practice works to provide comprehensive and personalized hearing healthcare for the community. The staff keeps patients knowledgeable about burgeoning technology that can be helpful, but takes pride in ensuring that patients are never pressured to purchase anything they are uncomfortable with.
Practice owner Dr. Melissa Danchak and the rest of the staff at Kos/Danchak are aware of the negative connotation and thoughts some individuals have about hearing aids, and work to move past these ideas. To combat this perception, the staff routinely presents and demonstrates the benefits of new technology to keep their patients knowledgeable about the many advancements being made each year.
"There is a perception that hearing aids are cumbersome, difficult to use and expensive" said Danchak. "Our patients can share their experiences with their devices and physically show their friends how small and easy to use newer devices are. They also can explain to them how our relationship with CareCredit can make better hearing very affordable."
And the patient care doesn’t stop after they’ve been fitted with their device. Kos/Danchak Audiology & Hearing Aids provides thorough follow-up appointments with patients to ensure they’re successful with their purchase. "If you truly care for the patient then your business model will reflect that. Our Hearing Health Care Program provides the highest level, and necessary, follow-up care and services after patients are fit with devices,” Danchak said.
Others may be struggling to sift through the abundance of information that is readily available through the internet. "Some consumers are confused and they don't know what to do, what is right, what is wrong, who to talk to or who to trust," Danchak said. "We have found that the best way to help people make the right decisions is through patient referrals. Trusting people you know with decisions as personal as hearing health care is not something marketing can accomplish.”
At Kos/Danchak Audiology & Hearing Aids, patients are treated like friends and family members instead of patients. With their clientele based largely on patient referral, practitioners do their best to make each person feel comfortable from the moment they walk through the door.
"We have asked our patients to speak with their physicians to help them understand just how big of a role they play in people getting the hearing health care they need,” said Danchak. With continual outreach efforts in the community and information sessions with local senior centers, Kos/Danchak Audiology & Hearing Aids has become a preferred choice for many locals in Arlington for three decades.