Richmond Hearing Doctors - West End

“Excellent service all personnel are very helpful ”

“I've seen many audiologists over the years and Richmond Hearing Doctors is top notch. I highly recommend my audiologist, Susan Ulmer. ”

“I was quite satisfied with the entirety of the care I received and would happily recommend Hearing Doctors to others.”

“Dr. Leah Ball has gone "above and beyond" at every step of the process. I couldn't be more pleased.”

“Dr. Dan Shearer is an excellent audiologist, and has demonstrated proficiency in profound deafness. You will not go wrong with services provided by Dr. Shearer. ”

“When faced with the reality that you’re hearing is failing, there is a sense of embarrassment. The staff at Richmond Hearing Doctors put me completely at ease. They explained every detail, offered reassurance as they perform my hearing test and then gave me a very detailed report on where my hearing deficiencies were. Dr. Shearer was incredible as he eased me through the process, and then explained how my hearing deficit was affecting my everyday life. He offered me all options possible that included if things did not work out, there was a 45 day return policy. I can’t say enough about the positive experience I had and the feeling of freedom again to hear the sounds and voices I didn’t realize I was missing. You will not regret visiting their clinic and gaining the hearing that you don’t realize , you have lost. ”

“Highly recommend Richmond hearing Doctors, Leah Ball is the best!!”

“Hi have been going to Richmond Hearing Doctors West End since January of 2023. Daniel is my Audiologist. He is very knowledgeable and helps with adjustments & answers my questions. Also all of their staff are very helpful when called upon for assistance. The best overall experience was there wasn’t any high pressure just great help!”

“Susan Ulmer at Richmond Hearing is outstanding. She is extremely patient and spent the time to explain what to expect when trying hearing aids. Thank you for being a doctor's office I enjoy going to!”

“I have been so fortunate to have been going to Hearing Doctors for years. I have mainly worked with Leah and I can't say enough about her amazing customer service and how she truly strives to make sure you get what you need to hear the best that you can! She is so knowledgeable, friendly, and caring. She goes way above and beyond and is awesome. Everyone there is so efficient and helpful and they make you feel right at home. We are so fortunately to have them in Richmond!”

“I have been going to Richmond Hearing Doctors- West End for six years. They are always courteous, efficient, friendly and have the latest in hearing help. I highly recommend them. ”

“Everyone was kind and with great attitudes. Very pleasant as well as professional place to go for hearing check. We were given a very through explanation of our results after our examination. Would highly recommend them. ”

“I’ve worn hearing aids for 15 years and have never had the options presented here. Looking forward to better hearing quality. I’m ”

“Excellent in all respects.”

“Always so pleasant, attentive and professional. I do not ever feel rushed and they are so easy to talk to and patiently answer all of my questions. ”

“Always helpful and very professional. Front desk accomodating with appointments. Highly recommend.”

“Friendly, efficient service. It’s like dropping by a friend’s house! Highly recommended!”

“Daniel was a great listener and solved all my immediate issues. He will be my hearing Doctor from now on. Update Feb. 2024 - I called because my hearing aide went out just as I was leaving town. They were wonderful in squeezing me into a busy schedule. I left town with a functioning hearing aide. I have had two appointments and this repair with great service and very professional and friendly attention.”

“I had an appointment with Daniel to discuss my long standing tinnitus and possible hearing issues. He was very thorough and gave me lots of information about both. I felt better knowing I’m in a good place right now and when I need to follow up.”

“I am always very nervous when I have a doctors appointment and Anxiety sets in, however, my visit with Dr. Daniel Shearer was absolutely the best visit ever. Checking in and out was also the best. The staff has shown such wonderful support, calmness professional treatment. I will definitely refer this office to my Family and Friends. ”

“I was really impressed with Lisa at front desk and Dr. Ulmer. Both very patient, focused on my questions, kind, and helpful. I highly recommend this practice.”

“As always, a pleasure to work with Dr. Leah. She personifies excellent service as she has done for me for many years now.”

“ It is easy to give a glowing review when everything goes perfectly with no unforeseen problems. When something totally unexpected happens with your charging station and All of the Team (Lisa, Susan, Sara and Dr. Ball) help you immediately and get you a replacement, then I would say I would quickly recommend Dr. Leah Ball and all her team again and again. I look forward to seeing all of you again when I am once again in Richmond. Take care, Sarah ”

“Outstanding”

“I love Richmond Hearing Doctors. Everyone is positive, friendly, and professional. On rare occasions when thing aren’t working the give loaners to keep me hearing. ”

“These folks are great. Knowledgeable, practical, good people.”

“Professional, helpful, knowledgeable. Good follow-up! ”

“What a wonderful company! My wife and I love coming to see Dr. Ball. She has wonderful bedside manner. She makes you feel like you are her most important patient. The entire staff is friendly and warm. So glad we get to work with them.”

“This is the best set of hearing doctors I've encountered in more than 20 years of trips to the audiologist. Dr. Susan Ulmer does a top notch job. I recommend this practice to anyone looking for expert hearing care. ”

“Staff was very professional. After the audiologist adjusted my hearing aids and worked with them to create my workable "hearing comfort level", I was able to hear a clock "tic toc" and birds whistling in the air. This may not be the case for everyone, but they took the time to reach the highest therapeutic level possible with the resources that I had. Recommend Richmond Hearing Doctors on Glenside.”

“I highly recommend Richman Hearing Doctors. I have been under the care of Dr Kim Imajo and recently had an appointment for a hearing test. She is very professional, knowledgeable and thorough. My appointments are always on time, she has helped me sort out some issues with my charger, always there to listen and resolve any questions I may have. ”

“Excellent care”

“Richmond Hearing Doctors provide competent care. They are supportive and knowledgeable.”

“This practice is the best! I had a dome cap, stuck deep in my ear canal. I think everyone on the team participated in trying to extract it. Even though they were not able to remove it in the office, they quickly got on the phone and referred me to an ENT, who had the specialized equipment to do this. It was removed that day. Yah! I am very appreciative of all the efforts of everyone going above and beyond, like always. :-) ”

“They started on time, explained each step before starting give over view of finding. The part I really liked was when I was told I had some hearing lost as lots of people have as they age. That I could probably benefit from hearing aid but they would not pressure me into getting them. No scare tactics or sense of urgency. If I decide let them know.”

“Excellent service staff and Susan are the ”

“The office staff is wonderful and Susan is the best. Always a pleasant experience and Susan is easy to talk to and explains things thoroughly and is extremely helpful.”

“I was referred to this practice a year ago by my physician. Both of my visits to see Leah Ball have been wonderful. She is very experienced, kind, caring, and understanding. The office staff was great to work with. I highly recommend this practice for anyone experiencing hearing issues.”

“Susan gets a "thumbs up" from me! I was less than enthusiastic about wearing a hearing aid and admitting that my ear was getting OLD...(not the rest of me). She was reassuring, not at all pushy, and even suggested that I could opt out after an actual trial. She was informative and really helped the decision-making. When we discovered my ear canal was in-between sizes, she immediately made an exact mold and sent it to the manufacturer to create a perfect fit. On a subsequent visit, she adjusted the device to my personal preferences. Now I can hear all of the sarcastic comments from my kids. (Bonus...Susan has a great sense of humor.)”

“Dr Ball is one of my favorite doctors. I feel like she really cares about not only my hearing needs but my overall health as well. I’m very pleased with the care I receive from her. Her office runs smoothly and efficiently. ”

“I am so grateful and pleased with the care I got from Dr. Daniel at Richmond Hearing Doctors. He was extremely patient and addressed all my hearing concerns and adjusted my hearing aids. I can now hear better without any discomfort. I would highly recommend him to anyone who needs hearing aids and hearing aid adjustment. Thank you so much!”

“So thankful that my friend recommended Richmond Hearing Doctors when I needed their care. They are welcoming and expert in listening and recommending the best approach to solving your Hearing problems. Leah even saw me after office hours when I needed help. Can't ask for anything more!”

“Highly recommend Richmond Hearing Doctors! Been with them since the beginning! Great at what they do and they really care about their patients. They’re the absolute best!”

“I highly recommend Richmond Hearing Doctors. Susan is excellent at what she does. Patient, understanding, knowledgeable and honest. Never tries to sell her patients something they don’t need. She has been working with me for years. Makes sure I understand and pleased with all adjustments. ”

“I'm glad to have made an appointment with Hearing Doctors because I have hearing aids that work for my ears now I can hear with clarity thank you Hearing Doctors for your help.”

“Excellent service for over three years. Kim did a thorough test of my aids just before Warranty expired and found things to be fixed under warranty. Always responsive to my questions and needs.”

“Simply the BEST audiologist organization there is. Appointments ‘on time’, check-in easy, evaluations thorough, hearing aids simply the best. And Dr. Ball truly ‘my favorite Dr.’ ever.”

“Impress with staff and clinician assisting me through the process. She was patient , courteous, and calm which relaxed me as she navigated me through the process!”

“A pleasant experience being evaluated and having the desired result of better hearing.”

“Efficient and super friendly staff. ”

“Dr. Imajo took excellent care of my late sister, who wore hearing aids, and that is when I became aware of their excellent service. So when I decided it was time to have my hearing checked I knew that was where I wanted to go. New offices but still the same excellent service.”

“Dr, Ulmer has been my hearing doctor for over 10 years. She is very generous with her time and fits me in when I have unexpected problems. She has lent me a loaner when I would be away with my family for the holidays and one has been acting up so I have a replacement during that short time away and can continue to hear my family. She also introduces me to some of the items that have come out that can enhance my hearing in specific situations. I have referred 2 of my friends to her and they have also been very satisfied.”

“Richmond Hearing Doctors has the best customer service of any medical practice I have had experience with....hands down!! These are excellent doctors who have so much expertise and experience. I see Dr. Leah Ball, and I can't even begin to put into words how helpful, knowledgeable, thorough, concerned and very very patient she always is. When I had trouble with one of my hearing aids, she went way above and beyond to get me a brand new pair and make sure I was more than satisfied. She never gets impatient with questions (no matter how many times you ask ), anxieties or issues. She absolutely does everything she can to make sure that her patients are hearing the very best they can with excellent hearing aids. When I have had to go in when Leah was not in the office, I have received the same courtesy and concern from every one I have seen. The office staff couldn't be more helpful or more friendly. Being hearing impaired has many challenges, but Richmond Hearing Doctors works hard to help their patients meet those challenges and live their fullest lives. Thank you Richmond Hearing Doctors. And a special heartfelt thanks to Leah for all you do for me!”

“I have been a patient of RHD for 5+ years. Besides being professional in manner and knowledgeable in their field, they always take the extra step to make sure that my aids are working well. No matter what the issue may be, they are quick to respond and either solve the technical problem or, in my case, answer my questions with patience no matter how difficult the issue may seem to me! ”

“I always feel well taken care of at RHD. Service with a smile. ”

“RHD is just marvelous! I originally went to another provider - and over time became very dissatisfied with the services and practices. Now I have real audiologists who can clean wax etc. from my ears & are not trying to extract as many dollars as the can for ancillary services like batteries & small hearing aid supply needs. These ladies are the real deal! ”

“Couldn’t be more pleased with all aspects of my evaluation and treatment for my hearing loss. My ‘new’ hearing aids are particularly nice with the latest Bluetooth technology. Leah Ball is without question my all time favorite doctor. ”

“Richmond Hearing Doctors is by far the most professional, knowledgeable, and caring practice in the Richmond area. Dr. Ball and her wonderful staff have guided me through my hearing loss for the past 8 years. My family and I consider Leah and Shelley our friends, and we don't hesitate to call with questions/needs. I always enjoy my appointments. I leave their office with a smile and the knowledge of something new that was shared with me. This practice has it all-fixes hearing aid equipment on site, offers the latest in equipment, hearing tests on site, ear checks on site, etc. If they can't help you, they know who can. Dr. Ball always goes beyond the expected in researching what is best for each of her patients, and her encouragement to get out there and live is tremendous, She is the reason I am able to continue doing all the things I love in a hearing world with a hearing loss. So, folks, this is the practice you absolutely need to contact with your hearing loss needs and questions. ”

“Dr. Ball has been my audiologist for many, many years. My appointments are always very professional and productive, and they keep me from having problems with my hearing aids. Their customer service is great--very efficient and friendly.”

“Hearing Doctors is the best and and most effective medical professional group I have ever experienced. They are a great role model for how a business should be operated. Kim, Susan, Leah, are so knowledgeable and professional yet friendly, down to earth real human beings. They are empathic and seem to understand, predict and have a plan to fix a problem before it ever presents itself!!! lol. Seriously, they have the answer and will stick with you until a problem is solved. I have recommended Hearing Docs to many friends and family. The office staff is excellent, efficient and friendly. Their texting system to confirm an appointment is so great, fast and simple. They will always be the #1 hearing doctors in Richmond for my family and me.”

“I have been going to Richmond Hearing Doctors for a few years. They consistently provide great customer service. Leah Ball and the staff are wonderful. I can’t say enough good things about Leah. She takes her time to ensure that you fully understand what the best options are for your specific hearing needs. Always professional, kind, thorough, and never rushes through any of my visits. I highly recommend this group. ”

“Wonderful, friendly, competent people in this practice. Particular shout out to Dr. Ball.”

“Timely, responsive, professional, and courteous. ”

“Leah Ball was so reassuring and wonderful to work with. I was dreading this appointment but she made it very easy. Cannot say enough good things about her.”

“Better than EXCELLENT!!! Professional and friendly and always ready to assist. Thanks, Dr. Imajo and staff!!!”

“Supportive going above & beyond to help solve my hearing issues. Always available & very responsive as requested.”

“I have been a patient at Richmond Hearing Doctors for 10 years or more with Mrs. Ulmer. I have been very satisfied with her help and attention to my hearing needs over the years as I graduated to stronger and stronger hearing aids. When I have emergencies she always is able to fit me in and if necessary set me up with alternative hearing aids while she sends mine off for repair, She is patient with my lack of understanding of technology and is a good educator!”

“I have been a patient at Richmond Hearing Doctors for over 10 years and love my audiologist! She is knowledgeable, explains my diagnosis and options clearly, and works with me to find the best solutions. Just the best!”

“Very customer service oriented and happy to meet with patients at the patients' request!”

“Very professional, on time, and very customer oriented!”

“Wonderful folks. Great service.”

“I have been going to the West End office for 18 months. The staff are very friendly and helpful. I get appointments in a timely fashion and I am always seen on time. I have seen Dr. Imajo and Dr. Ball, they are professional and friendly, always answer my questions. I am so glad to have found this wonderful practice to go to. ”

“My appointment was with Dr. Ulmer. She listened and answered my questions. The testing went smoothly and she explained everything very well. I felt that her recommendations were helpful and I left there feeling good about my hearing the solutions to my issues. I would highly recommend. The office staff was very friendly as well.”

“This practice is outstanding in every way. Dr. Imajo is working diligentlt, trying to help me hear a little better. (I am very hard of hearing.) I wish I had known about this practice earlier in my hearing aid journey. ”

“Really nice, working hard to get my hearing corrected. Thanks”

“The staff are always friendly, accommodating and professional. I have never felt rushed, even when they worked me in due to an immediate problem. Dr Ball, whom I regularly see, and Dr Ulmer, whom I saw when worked in, are great. I have recommended this practice to a number of friends. I rate them highly!!!”

“Dr. Ball is fantastic and I wish that more physicians were like her. She is genuine and cares for and about her patients. Shelley, has always been very helpful as well. They make you feel like your family. I do not want to take away from any of the other staff because they have been attentive and helpful as well. With the exception of one time I have always seen Dr. Ball. I am sorry that I do not remember the name of the person I saw but she was very nice. I have never had a bad experience at Richmond Hearing Doctors.”

“Richmond Hearing Doctors is a wonderful group of professionals! My advice is use an independent like this practice. Of course, if you have access to Richmond Hearing Doctors I recommend you use them for your hearing needs. ”

“Dr Imajo is the best. She is so patient with me and my hearing problem. She is doing all she can to help me hear better so I can have a better quality of life. There are new aids coming out that she is suggesting we consider. If I cannot ever hear better it’s is not that didn’t give her best effort. Great staff that responds to my needs.”

“Dr. Kim Imajo with Richmond Hearing Doctors has been my audiologist for many years. I can always count on her to listen to me and give me the best advice and product to meet my personal hearing needs.”

“Very simple... Leah Ball and Richmond Hearing Doctors is the BEST THERE IS. I could not be more pleased. ”

“I came to Richmond Hearing Doctors on the recommendation of a friend when I moved to Richmond three years ago. I have been very pleased with Dr Ball and the assistance I have received from the staff and Dr Ball. They have been very helpful and have shown me many ways to improve the quality of my life with better hearing. ”

“One of my hearing aids stopped working. Although I had not purchased it from Richmond Hearing Doctors, I called the office and was told to bring it In. In less than ten minutes the device was repaired, and at a very reasonable cost. The office is following Covid prevention procedures. I was very pleased with that initial experience and will return.”

“Dr. Ball has given my life a big boost with her choice of hearing aids for me & added features to allow for better cell phone conversations. Great office team & responsive support. Highly recommend them.”

“Wonderful service. My regular hearing clinic was closed temporarily and I was referred here for help with my Lyric hearing aids. I felt very welcome and well taken care if. Thank you. ”

“Dr Kim Imajo is excellent at adapting the latest technology to the needs of her patients. Quick service for emergencies, reasonable costs with no surprises. Office staff (and other doctors) are very helpful.”

“I came to Richmond Hearing Doctors for Lyric replacements. Not only did I receive superb service, the annual subscription price was substantially less than I had paid previously. As if that weren't enough ... Leah wants to evaluate my loss more thoroughly, observing an imbalance my previous audiologist had not noted. This is well worth a pleasant drive from Charlottesville.”

“Every visit to Richmond Hearing Doctors is an extraordinary experience. Dr. Leah Ball is always caring, kind and very professional and I’m grateful for her vast knowledge and expertise. There is no way I could be in better hands. ”

“Leah has been helping me for many years deal with a profound hearing loss. What can I say? She's great, a fine doctor and a friend.”

“I have been seeing Leah now for 5+ years. Nothing but excellent service. Highly recommended.”

“Fantastic customer service. Professional staff. Dr. Imajo was wonderful!”

“I went to West End office for my care. Every single employee is professional, pleasant and makes sure I understand everything related to my hearing. I was fitted with hearing aids which have improved my life tremendously! I would recommend this group to everyone!!!”

“Dr. Leah Ball was very courteous and knowledgeable. After my hearing test, she clearly explained the results. I am looking forward to my next appointment with her in a few weeks.”

“Unbelievable service and technical advice from Susan Ulmer and staff. All very friendly, comfortable to deal with. They found substantial insurance coverage that I did not realize I had! Highly recommended.”

“Great people to work with! Look forward to my visits. Very pleasant and professional.”

“Had a problem with hearing aid part lodged in my ear. Arrived in their office without an appointment and in no time was treated by K Fisher. Much appreciated the service and professionalism! Great place to go for hearing issues!”

“Doctor Ulmer and the staff at Richmond Hearing Doctors were courteous, professional, and quite knowledgeable. They were attentive to my needs and made recommendations that were corroborated by hearing professionals elsewhere. I would highly recommend them ”

“Wonderful experience! Dr Ball had me "try out" new hearing aids for about 10 days. They were perfect - didn't need any adjustments to the frequencies or sound level. I purchased them, really like them, and now want to put them on first thing in the morning. Quite a different experience from my first pair of hearing aids from a different provider. I highly recommend Hearing Doctors, particularly Dr Ball.”

“I am always satisfied with the care given by Dr. Kim Imajo. She is down-to-earth, easy to talk to and even though she can be busy, she gives 100% time and attention to all of my hearing needs. ”

“Richmond Hearing Doctors and Staff go beyond all expectations...helpfulness, smiles, courteousness, compassion, teamwork, patience and expertise. My experience has been nothing short of unending help with extraordinary professionalism! Dr Leah Ball is everyone's “Best Doctor and BEST FRIEND." They are the best in RVA. ”

“I have used hearing aids from major companies before they did help but never experienced the knowledge of how they operate in different environments till now! Susan is tops with me as well as Starkey! Thanks God bless”

“Susan and staff are wonderful. Office seems very cohesive and friendly. All women working together can be a problem, but not here. ”

“Great service! Very friendly and helpful staff, ”

“Dr. Ball was very helpful in every way. I would definitely continue using Richmond Hearing Doctors.”

“I love Richmond Hearing Doctors-West End!!! I’ve been with Dr. Ball and Shelly before Richmond Hearing Doctors, and was so glad to find them!!! ”

“From the receptionist to the examination I couldn't be more impressed with all aspects of this clinic. Dr. Ball is what I consider my 'all time favorite doctor' because she is just that good.”

“The west end office is convenient to me and all audiologists and staff are superb.Appointments are asap or faster if you need that. Audiologists are knowledgeable and share their wisdom with clients. You cant go wrong here.”

“Excellent experience with Susan. She always helps out. ”

“Over the last 9 years, I have received excellent service from Hearing Doctors Inc. My audiologist, Dr. Kim Imajo, a highly trained outstanding audiologist, is efficient and effective and professional. The entire office staff is friendly and service oriented. I highly recommend them. ”

“I don't recall how I ended up going to Richmond Hearing Doctors - West End but am so thankful that I did! Dr. Ball and staff are fantastic. I wish that more physicians were as caring as Dr. Ball. The staff is also helpful and friendly. I see and talk to Shelly more than the other staff members and she has always been helpful and knowledgeable. When you go there you really feel like they care about you not only as a patient but as a person.”

“Dr. Ball is very knowledgeable and up to date about the latest advances in hearing aid technology. She is also very personable and a pleasure to work with. ”

“Dr. Ball is a great audiologist. I saw her after. I was initially went to someone else who pushed me to get hearing aids 5 years ago when I only had mild hearing loss. When I got those hearing aids I could barely hear any difference. I returned them . When I went to Dr. Ball , she tested me and said my hearing was mildly decreased but it was not surprising that I didn't notice any difference with such a small decrease. I have had annual (free) hearing tests since then and now ready to try an advanced hearing aid which may help with my current hearing loss which has progressed enough to make sense to try one out.”

“Dr. Leah Ball went above and beyond in helping my 84yr old mother, my only disappointment is not finding her much sooner.”

“My daughter is a patient at Richmond Hearing Doctors. She is a young adult with a lifelong hearing loss. She struggled to find an audiologist who understands her hearing needs and the difficulties of maintaining reliable hearing aids on a budget. All of the members of this office have been extraordinarily kind and understanding. I can’t begin to thank them enough for their efforts to help her, their patience and compassion while working with my daughter. The doctors and staff of this organization go above and beyond to help their clients. ”

“Always easy to reach on phone when have questions, is a little bit of a drive, but have had wonderful experence w/ office visits. they are very understanding, patient, and helpful.”

“My experience has been positive in every way; friendly reminders via phone, welcoming greeting upon entering and comfortable waiting room. Leah Ball is not only professional and knowledgeable but gracious ,patient and supportive. Getting help for my hearing was a big step for me.....She made sure the devices were comfortable and and addressed my loss. I'm still getting used to them,so she made sure I have followup. As a health care professional myself, I especially appreciate their commitment to their patients!”