Oviatt Hearing & Balance - Syracuse

"We listen"
1001 James St Syracuse, NY 13203

Clinic staff


Ryan Potter

Your Hearing Network
Your Hearing Network

Originally from Western New York, licensed Doctor of Audiology Ryan Potter moved to Syracuse from Baltimore, MD, where he worked in a variety of clinical settings. Ryan's clinical training includes the University of Maryland Medical Center where he performed general audiology services, as well as cochlear implant services. He also completed clinical training at the Kennedy Krieger Institute, an internationally recognized facility for children and adolescents, where he performed diagnostic testing and hearing aid dispensing.

Ryan earned his Au.D. of Audiology from Towson University, Towson, Maryland, and his B.S. in Speech and Hearing from Elmira College. He enjoys performing audiological evaluations of infants, along with hearing aid dispensing. Ryan also loves working with the geriatric population and seeing the improvement in their quality of life after they begin using their new hearing aids.

Currently living in DeWitt, Ryan spends his down-time listening to music, reading, cooking and spending time with friends and family.

This provider has NPI #1396976155 and is licensed in New York (#002224-1, #14000027545).
This provider participates in the following insurance and discount plans: Provider Network of America, NEI, Sheetmetal 33 Classic Deluxe Benefit, Metra, Paragon Home Resources, Senior Provider Network, Hearing Care Solutions, Pruitt Medicare, Care and Save Discount Prg, Macomb County, Lake Medical Imaging, Harmony Hearing, HUSA, Highmark Employee Discount , MCAS, Davis Vision, Union Reporter, Heavy and Highway, Plumber and Pipefitter 295, Summit Township, PEHP, AMAC, TruHearing, BCBS of Michigan, HealthPass, Perkspot, Advanced Hearing Providers, Jordan Furniture, AAA, Steamfitters Local 449, Homelink, OCCM, Superior Vision, Sheetmetal 33 Basic Discount, CAP, Plumber and Pipefitter 803, Northwood, VA Choice, Carpenters of PA adminstered by Audionet, Charter Twp, AARP-HearUSA, UAW, Federal Employee Program, Unified Hearing and LECOM.

Kaleigh Richardson

Your Hearing Network
Your Hearing Network

Licensed Doctor of Audiology Kaleigh Richardson earned her Bachelor of Arts in Communication Disorders and Sciences from the State University of New York at Buffalo and her clinical doctorate in Audiology from Syracuse University.

Kaleigh supplemented her studies at Syracuse University with practical experiences at a variety of clinical placements in Central New York. Kaleigh’s clinical experience includes pediatric through adult comprehensive audiometry, central auditory processing disorders, vestibular evaluations, tinnitus retraining therapy and fitting digital hearing aids. While at school, Kaleigh served as Vice President of the Student Academy of Audiology, where she organized and volunteered at charitable events, free hearing screenings, and other community outreach activities. Kaleigh also received the Louis DiCarlo scholarship, which was awarded for showing compassion, enthusiasm and respect in a clinical setting. Kaleigh has always aspired to practice as an audiologist, as she knows first-hand how hearing loss can affect a person'’s quality of life.

This provider has NPI #1932574217 and is licensed in New York (#002528-1, #14000043307).
This provider participates in the following insurance and discount plans: Union Reporter, Macomb County, Metra, MCAS, Charter Twp, Hearing Care Solutions, Plumber and Pipefitter 295, Heavy and Highway, NEI, Superior Vision, Sheetmetal 33 Classic Deluxe Benefit, Senior Provider Network, Plumber and Pipefitter 803, AARP-HearUSA, Perkspot, Pruitt Medicare, AMAC, Paragon Home Resources, Summit Township, Provider Network of America, HealthPass, Highmark Employee Discount , Davis Vision, Harmony Hearing, OCCM, Steamfitters Local 449, Homelink, Lake Medical Imaging, AAA, VA Choice, UAW, LECOM, Sheetmetal 33 Basic Discount, Jordan Furniture, PEHP, BCBS of Michigan, Federal Employee Program, Advanced Hearing Providers, TruHearing, Northwood, Unified Hearing, Care and Save Discount Prg, Carpenters of PA adminstered by Audionet and CAP.

Debra Sandbrook

Your Hearing Network
Your Hearing Network

Debra Sandbrook is a licensed Hearing Instrument Specialist. She is knowledgeable in the latest hearing aid technology and experienced helping people achieve healthy hearing. 

This provider has NPI #1275579914 and is licensed in New York (#14000012270).
This provider participates in the following insurance and discount plans: Federal Employee Program, Sheetmetal 33 Basic Discount, Plumber and Pipefitter 803, Northwood, HUSA, Sheetmetal 33 Classic Deluxe Benefit, Unified Hearing, Senior Provider Network, Advanced Hearing Providers, Steamfitters Local 449, Union Reporter, Paragon Home Resources, Provider Network of America, Highmark Employee Discount , CAP, MCAS, Superior Vision, Metra, AARP-HearUSA, Summit Township, Perkspot, Pruitt Medicare, AMAC, HealthPass, Davis Vision, PEHP, Homelink, OCCM, TruHearing, Jordan Furniture, Harmony Hearing, LECOM, AAA, Lake Medical Imaging, Heavy and Highway, Care and Save Discount Prg, Plumber and Pipefitter 295 and Hearing Care Solutions.

Clinic reviews

Read 8 verified patient reviews for Oviatt Hearing & Balance - Syracuse! Their average review score is 3.38 () from 8 reviews.

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“After making an appointment to have a free hearing test at the James Street Oviatt office in Syracuse, I got my test and the provider issued me free hearing aids. I didn’t expect this but after tests revealed my severe loss he said my insurance would cover and they would be free to me. My hearing was improved as I had only one hearing aid and it was an old one, I had lost the other. After a week passed the dr called me back in the office and demanded my hearing aids back. He said that the company changed tax ids and for that reason could not issue me the hearing aids. To issue great tuned hearing aids to a patient and take them back one week later is criminal. A changed tax ID? Why didn’t he know this when I was sitting in his office and he had checked all the paperwork. Don’t go here. Find another more stable provider. This was a terrible experience for a 65 year old hearing impaired individual. ”

of Syracuse, NY   
02/26/2019    Review submitted online
1 out of 5 1.

“I went to the Oswego office where I have been going the last 2 years to get batteries and a card of ear buds. I was given the batteries but told in no uncertain terms that I could only get the ear buds during their walk in hours. I was also told that I could not buy a card of ear buds there or anyplace else. Considering the cost of the hearing aids and the responses I was given I am certain to go elsewhere. ”

of Clay, NY   
02/04/2018    Review submitted online
1 out of 5 1.

“I went in to Oviatt offices to secure batteries and ear bud replacements. I got the batteries but was told I could only get the ear buds during specified "walk in" hours. There was no one in the waiting room and two persons in the office. I was required to make an appointment and make an extra trip, wasting my time. This poor customer service does not make me want to replace my hearing aids in the future with Oviatt.”

of Jamesville, NY   
10/17/2017    Review submitted online
1 out of 5 1.

“I was very nervous + vain about needing hearing aids. Kudos to Ryan Potter to get me through the initial stages of doubt + nerves. He has been very patient w/ me. End result happy w/ my experience. Thanks Ryan Potter.”

of Syracuse, NY   
02/15/2016    Review submitted online
5 out of 5 1.

“I thought she was honest, thorough, and professional. The only thing is, I didn't really think I needed a hearing aid that bad. My hearing is not that bad. I mostly went to please my wife. She showed me something that could improve it a little bit, and I didn't think it was worth the cost at this time.”

of Liverpool, NY   
10/21/2015    Review verified by phone
5 out of 5 1.

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More information

About this clinic

Oviatt, formerly Feldman and Oviatt Audiology Services, has been the leader in Upstate New York for diagnostic hearing testing, vestibular evaluation, and hearing aids for over 25 years. Oviatt has professionally licensed audiologists specializing in evaluating and treating people with hearing loss. The staff at Oviatt work closely with physicians, conducting tests on patients to determine not only the amount of hearing loss, but possible causes.

We have four locations to choose from:

Manlius Location
240 West Seneca Street
Manlius, New York 13104

Syracuse Location
1001 James Street
Syracuse, New York 13203

Oswego Location
106 West Utica Street, Suite B
Oswego, New York 13126

Camillus Location
5320 West Genessee Street  Suite #300
Camillus, New York 13035

Clinic services

  • Hearing screenings
  • Complete hearing tests
  • Hearing aid evaluations
  • Hearing aids – A wide selection of top-quality digital hearing instruments from the best manufacturers
  • Computerized hearing aid fittings to ensure proper amplification
  • Hearing aid accessories
  • Assistive Listening Devices (ALDs) 
  • Hearing aid service including cleaning, checks, maintenance and repairs
  • Hearing aid batteries
  • Custom earmolds for hearing aids and earplugs for swimming and hearing protection

Call this clinic today!

Hours of operation

Monday8:30 am - 5:00 pm
by appointment
Tuesday8:30 am - 5:00 pm
by appointment
Wednesday8:30 am - 5:00 pm
by appointment
Thursday8:30 am - 5:00 pm
by appointment
Friday8:30 am - 5:00 pm
by appointment

Clinic links

Accepted forms of payment

  • Visa
  • MasterCard
  • Discover
  • Cash
  • Check
  • Debit
  • Financing available for those who qualify
  • Insurance accepted, please call for details
Disclaimer: This clinic profile is for general information purposes only. Financial aid and insurance coverage can vary widely by policy and should be verified with the provider before services are rendered.