A message from Hearing Health Care - Myrtle Beach about COVID-19:
Hearing Instrument Specialist
Thomas Malenfant is originally from Michigan but has resided in the Myrtle Beach area for 17 years. He was blessed with a wonderful wife, two amazing daughters, and one goofy cocker spaniel. His interest in the hearing profession was due to his good friend, who was an audiologist. They showed him what an impact that he could make to someone's life. Having parents who are both hearing impaired, as well as himself, the hearing profession felt like a great fit. He has been a Hearing Aid Specialist since 2011. The most rewarding part of it all to Thomas is seeing how much someone's life can change through better hearing.
Mack Shumway has been working at Hearing Health Care as an Audiology Apprentice since October of this year. Mack just graduated from college this summer and after applying to many jobs around the country, he was granted the wonderful opportunity to move to South Carolina and begin his career in the hearing field. He was born and raised in Seattle, Washington and attended college at Western Washington University in Bellingham. This is where he gained his passion for sound, speech, and hearing. Mack is training to become a Hearing Instrument Specialist and has been learning every part of the clinical process throughout his time at Hearing Health Care.
In his spare time, Mack enjoys producing music, filmmaking, photography and also loves to learn about art and design.
Read 19 verified patient reviews for Hearing Health Care - Myrtle Beach! Their average review score is 4.79 () from 19 reviews.
Write a review Sort by:
“The part that goes from my hearing aid into my ear broke Mat fixed it in 15 minutes ”
“We were on vacation and the dome came off my hearing aid, and I couldn’t tell if it was in my ear. Got an appointment right away, and MacLain checked the ear canal and then found me a replacement dome. Also, took a look at another pair I had and adjusted them. Very friendly, helpful and efficient.”
“Matt is an outstanding technician. It is immediately apparent that his goal is to service your needs and he goes above and beyond his call of duty. Thank you to Matt and the staff at the Myrtle Beach location.”
“I went to the office in Myrtle Beach and I could not find nicer people in this business. Carolyn was my person to help me and she is fantastic. Becky at the reception desk is a sweetheart. They both made me feel comfortable and made the whole experience great. I can hear things I haven't heard in years. This office and their staff come highly recommended by me and I am a very picky person. Please help yourself to enjoy life better see these people. ”
“Beware! I had a hearing test yesterday through my insurance company. The test was fine, of course done by a technician. It was exactly as I knew. Left ear was worse than the right ear. Word capture on right ear 100%, word capture on left ear 88%. I then sat with Carolyn to discuss. I began by advising her my finances were quite stretched. I am 72 years old and must still work full time. She told me I need 2 aids, My insurance had two models $699 each and $999 each. I of course knew this, as I had done my homework. We discussed the hearing aids. She then went into a "spiel" about her service programs for only $400. If I have trouble paying for an aid how would I pay the extra $400? I asked how much service I would need. Oh, she told me, maybe every two months. She had people who come in every 3 weeks. For tune ups and cleaning and etc. I told her that wasn't my life style. She continued the sales pitch. I then asked her if there was a less expensive aid that I could pay for out of pocket. "Oh no". Okay. I asked her about hearing amplifiers as I used those for my television. "I wouldn't recommend that", they wouldn't benefit me because of background noise. Okay. I asked about, as a start and a help, just an aid for my left ear? "I wouldn't recommend that" , you need two. But if my left ear is worse wouldn't that be a start? "I wouldn't recommend that. If you make me do that I will" If I MAKE her? Makes her free of all concern and liability doesn't it? More discussion. We finished and I asked her for a copy of my test. "No!". Why not? She isn't allowed! Why not? She isn't supposed to. She may be able to after she verifies my information. Then we could talk. She had my information. She had my insurance numbers. I knew she was getting paid. It was my test. I had a right to it. I knew the reason she wouldn't give it to me was because if I had the results I could buy a hearing aid anywhere and she would not be making as much money. That simple. She was not concerned with my quality of life but with her wallet. So to be sure, the next day I called the referral service through my insurance. They assured me I have every right to my test results. They were very disappointed to hear of this sales tactic and said they would be happy to refer me to a different provider. They said, People get one hearing aid all the time" I will not buy from Hearing Health Care and especially not Carolyn because of her lack of concern for me. Her concern is money, period. Be warned of her relentless sales pitch. ”
Received 11/04/2020Official Response from Hearing Health Care - Myrtle Beach:“Thank you for taking the time to write a review, we sincerely appreciate you bringing this issue to our attention. We are sorry to hear about your negative experience with us as we are committed to providing the highest quality care possible to our patients. Please call us at 479-422-6890 so that we are able to discuss any additional details to resolve this matter for you.”
About this hearing center
At Hearing Health Care, our experienced providers have been helping members of the local community hear better for years. Our approach to patient care is centered on one goal—helping you achieve your best hearing. That’s why we’ll take the time to get to know you, determine your unique needs, and find and fit the best technology to match your lifestyle and your budget. Our Myrtle Beach office location provides individual hearing care plans for patients based on their needs, lifestyle, and budget. With state-of-the-art equipment and services, we can offer the latest in technology in hearing aid and devices from the top manufacturers. We take pride in developing long lasting relationships with our patients in order to ensure complete satisfaction in their hearing healthcare.
We have two office locations to choose from:
5913 N Kings Hwy Myrtle Beach, SC 29577
1415 3rd Ave Conway, SC 29526
Hearing care services
Our services include the following:
- Cerumen Removal (Wax Removal)
- Free Hearing Evaluations and Video Otoscope Exams
- Hearing Aid Repairs
- Custom Earmolds and Earplugs
- Hearing Aid Dispensing & Fitting
- Tinnitus Evaluation and Management
|Monday||9:00 am - 5:00 pm |
|Tuesday||9:00 am - 5:00 pm |
|Wednesday||9:00 am - 5:00 pm |
|Thursday||9:00 am - 5:00 pm |
|Friday||9:00 am - 5:00 pm |
Accepted forms of payment
- American Express
- Financing available for those who qualify
- Insurance accepted, please call for details