Hearing Health Care - Myrtle Beach

"Professional, experienced and dedicated to you"

5913 N Kings Hwy Myrtle Beach, SC 29577

(25 Reviews)

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A message from Hearing Health Care - Myrtle Beach about COVID-19:

We are NOW OPEN by appointment only. We are not accepting walk-ins at this time. We are taking every step possible to ensure the health and safety of our patients and staff throughout the current COVID-19 outbreak. We are continuously monitoring the Centers for Disease Control and Prevention and following the guidelines form this agency and our local health departments.

Clinic staff

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Thomas Malenfant,
HIS

Hearing Instrument Specialist

Thomas Malenfant is originally from Michigan but has resided in the Myrtle Beach area for 17 years. He was blessed with a wonderful wife, two amazing daughters, and one goofy cocker spaniel. His interest in the hearing profession was due to his good friend, who was an audiologist. They showed him what an impact that he could make to someone's life. Having parents who are both hearing impaired, as well as himself, the hearing profession felt like a great fit. He has been a Hearing Aid Specialist since 2011. The most rewarding part of it all to Thomas is seeing how much someone's life can change through better hearing.

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MacLain Shumway,
Apprentice

Verified
by

Mack Shumway, originally from Seattle, Washington, is an experienced Hearing Aid Specialist, and has been living in Myrtle Beach for two years. Mack graduated from Western Washington University with a bachelor's in Communication Sciences and Disorders in 2018. This is where he gained his passion for sound, speech, and hearing. After graduation, Mack decided to move to South Carolina and pursue a career in hearing. As a Hearing Aid Specialist his goals are to help each patient choose the right hearing aids for their lifestyle, and to make sure they are hearing the best they can. In his free time Mack enjoys going to the beach, travelling, taking pictures, and spending time in nature.

This provider has NPI #1831786854 and is licensed in South Carolina (#HAS-0687).

Clinic reviews

Healthy Hearing posts all positive and negative reviews that meet publishing criteria.

Read 25 verified patient reviews for Hearing Health Care - Myrtle Beach! Their average review score is 4.84 () from 25 reviews.

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“Tom is exceptionally skilled and very professional. He gives me confidence in the care provided.”

Michael F. of Myrtle Beach, SC
07/28/2021 Review submitted online

“They take time to adjust what ever is needed to make the hearing aids work for YOU....”

Phil S. of Murrells Inlet, SC
06/15/2021 Review submitted online

“I’ve visited this location several times since moving from Elgin in 2017. Top notch service always. On my most recent visit, I had no appointment but stopped in to get service. I was greeted by Becky Hart. I had several questions about a part I needed and a mailing I had gotten from my insurance company telling me they now covered hearing aids. Well, of course the mailer from BCBS is very misleading. Becky explained how these things “insurance offers” work and reinforced the importance of one on on care and derive provided by her employer. Even though I did not get my service that day, I left with something more, Confidence that I had chosen the right professional to assist me with my hearing needs. Hearing Health Care, 5913 N. Kings Hwy, will continue to be my place for all my hearing needs. It was very nice to meet you Becky Hart and thank you again.”

Ella A. of Murrells Inlet, SC
06/09/2021 Review submitted online

“This group is as good if not better than the previous team that had it. I have been a client for 15yrs. I am very pleased with the service and professionalism provided by Mac, as well as the receptionist. They really know their business. Highly recommended .”

Larry P. of Murrells Inlet, SC
05/27/2021 Review submitted online

“I needed to have better hearing about 2 years ago and selected Hearing Health since it was right next to my barber. I was having a difficult time at my job hearing people. If I was sleeping on my left side, my wife had to wake up for me to shut the alarm off. It was time. After my test, I could not believe how great my hearing increased and I had no problem wearing my hearing aids. Both ears had a significant hearing loss which I am sure was growing over time. I have been back for cleaning, checkups, batteries, domes, and repair ( I vacuumed up one of my hearing aids!) I cannot recommend anyone else for service, experience, knowledge and smiles! If you are hard of hearing, get there now and notice the difference.”

HArlan R. of Myrtle Beach, SC
05/10/2021 Review submitted online

“Very efficient,friendly and professional. Great people. ”

Jack D. of Myrtle Beach, SC
04/17/2021 Review submitted online

“The part that goes from my hearing aid into my ear broke Mat fixed it in 15 minutes ”

Joseph P. of Myrtle Beach, SC
03/25/2021 Review submitted online

“We were on vacation and the dome came off my hearing aid, and I couldn’t tell if it was in my ear. Got an appointment right away, and MacLain checked the ear canal and then found me a replacement dome. Also, took a look at another pair I had and adjusted them. Very friendly, helpful and efficient.”

Judy H. of Champaign, IL
03/12/2021 Review submitted online

“Matt is an outstanding technician. It is immediately apparent that his goal is to service your needs and he goes above and beyond his call of duty. Thank you to Matt and the staff at the Myrtle Beach location.”

Mark P. of Myrtle Beach, SC
02/11/2021 Review submitted online

“I went to the office in Myrtle Beach and I could not find nicer people in this business. Carolyn was my person to help me and she is fantastic. Becky at the reception desk is a sweetheart. They both made me feel comfortable and made the whole experience great. I can hear things I haven't heard in years. This office and their staff come highly recommended by me and I am a very picky person. Please help yourself to enjoy life better see these people. ”

Joseph S. of Longs, SC
12/15/2020 Review submitted online

“Beware! I had a hearing test yesterday through my insurance company. The test was fine, of course done by a technician. It was exactly as I knew. Left ear was worse than the right ear. Word capture on right ear 100%, word capture on left ear 88%. I then sat with Carolyn to discuss. I began by advising her my finances were quite stretched. I am 72 years old and must still work full time. She told me I need 2 aids, My insurance had two models $699 each and $999 each. I of course knew this, as I had done my homework. We discussed the hearing aids. She then went into a "spiel" about her service programs for only $400. If I have trouble paying for an aid how would I pay the extra $400? I asked how much service I would need. Oh, she told me, maybe every two months. She had people who come in every 3 weeks. For tune ups and cleaning and etc. I told her that wasn't my life style. She continued the sales pitch. I then asked her if there was a less expensive aid that I could pay for out of pocket. "Oh no". Okay. I asked her about hearing amplifiers as I used those for my television. "I wouldn't recommend that", they wouldn't benefit me because of background noise. Okay. I asked about, as a start and a help, just an aid for my left ear? "I wouldn't recommend that" , you need two. But if my left ear is worse wouldn't that be a start? "I wouldn't recommend that. If you make me do that I will" If I MAKE her? Makes her free of all concern and liability doesn't it? More discussion. We finished and I asked her for a copy of my test. "No!". Why not? She isn't allowed! Why not? She isn't supposed to. She may be able to after she verifies my information. Then we could talk. She had my information. She had my insurance numbers. I knew she was getting paid. It was my test. I had a right to it. I knew the reason she wouldn't give it to me was because if I had the results I could buy a hearing aid anywhere and she would not be making as much money. That simple. She was not concerned with my quality of life but with her wallet. So to be sure, the next day I called the referral service through my insurance. They assured me I have every right to my test results. They were very disappointed to hear of this sales tactic and said they would be happy to refer me to a different provider. They said, People get one hearing aid all the time" I will not buy from Hearing Health Care and especially not Carolyn because of her lack of concern for me. Her concern is money, period. Be warned of her relentless sales pitch. ”

Kathryn S. of Murrells Inlet, SC
07/22/2020 Review submitted online

Official Response from Hearing Health Care - Myrtle Beach:

“Thank you for taking the time to write a review, we sincerely appreciate you bringing this issue to our attention. We are sorry to hear about your negative experience with us as we are committed to providing the highest quality care possible to our patients. Please call us at 479-422-6890 so that we are able to discuss any additional details to resolve this matter for you.”

Received 11/04/2020

“Very caring. Top notch service.”

Mary J. of Myrtle Beach, SC
01/25/2020 Review submitted online

“Came in because my receiver broke the night before and couldn't hear a thing. I was seen immediately and within 20 minutes, my hearing aid was fixed and I received an adjustment. I'm on my way and have a new happy customer. ”

Jaimie H. of Myrtle Beach, SC
09/09/2019 Review received via mail

“I have Starkey hearing aids that fit into the ears as I work in sales. They cannot be seen by the public and I can hear. I highly recommend them as they fit and are comfortable. I also recommend Hearing Health Care in Myrtle Beach, SC. They put the customer first. ”

C S. of Myrtle Beach, SC
08/26/2019 Review received via mail

“Excellent. ”

Ray S. of Murrells Inlet, SC
07/12/2019 Review received via mail

Official Response from Hearing Health Care - Myrtle Beach:

“ Thank you very much for your kind words Ray. We are so happy that your visit went well with us here at the practice. We are happy to see you live your life in better hearing.”

Received 07/22/2019

“Great professional service. ”

Alan W. of North Myrtle Beach, SC
07/12/2019 Review received via mail

Official Response from Hearing Health Care - Myrtle Beach:

“Alan Thank you for the great review! We are so happy to have you as a part of the family. Please don’t forget about our $100 referral program! ”

Received 07/22/2019

“This had to be the best service anyone with hearing aid problem could receive. The staff is very professional, courteous and helpful. I was visiting from Mass. and they extended me the most quality service. ”

Joseph L. of Assonet, MA
06/04/2019 Review received via mail

Official Response from Hearing Health Care - Myrtle Beach:

“Joseph, it’s always a pleasure seeing you. Thank you so much for your great feedback. You have always taken the time to give us encouragement with kind words. We are happy that you are happy and were looking forward to your next visit! Hurry back ”

Received 07/22/2019

“Personnel were very helpful and pleasant. Repaired my hearing aids quickly with no problem. ”

Albert T. of Calabash, NC
06/03/2019 Review received via mail

Official Response from Hearing Health Care - Myrtle Beach:

“Thank you very much for your kind words Albert. We are so happy that your visit went well with us here at the practice. We are happy to see you live your life in better hearing.”

Received 07/22/2019

“Thomas Malenfant was extremely pleasant, knowledgeable and very helpful with my hearing issues. Would highly recommend him and your facility in Myrtle Beach, SC.”

Dean T. of Myrtle Beach, SC
02/08/2019 Review received via mail

“My visit was great. The new Dr. was very helpful in getting my hearing aids to function better. I had a problem with my left ear and he was able to solve it in no time.Thank you”

Robert W. of Murrells Inlet, SC
11/17/2018 Review submitted online

“You guys are great. My hearing aids have worked great since I bought them but I asked you to reverse the wire on my left hearing and you took care of it. You also gave me extra dome replacements and a package of wax stops. You also explained to me the feedback in my left ear was probably due to wax buildup. Overall you guys are terrific and took the time to help me.”

John F. of Conway, SC
11/06/2018 Review submitted online

“I’ve been using this service for over 8 years and I’m on my second set of hearing aids from them. Their service and caring is just excellent. ”

Bruce S. of North Myrtle Beach, SC
10/31/2018 Review submitted online

“I have visited several times and also my wife to have hearing aids repaired and always leave with repairs made expertly.”

Marvin W. of Myrtle Beach, SC
09/27/2018 Review submitted online

“Dr. Benbow and Pete Benbow are wonderful. They address my needs whatever they may be. Most of all they always make me feel comfortable. I am so grateful to them for being my hearing health professionals.”

Stanton W. of Murrells Inlet, SC
08/22/2018 Review submitted online

“Dr. Benbow and Pete Benbow are always available when I need them. They are very professional and I enjoy my interactions with them. I trust my hearing needs to them and I also have referred many of my patients to them through the years because of their excellent care.”

Terry B. of Longs, SC
07/19/2018 Review submitted online

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Clinic details

About this hearing center

At Hearing Health Care, our experienced providers have been helping members of the local community hear better for years. Our approach to patient care is centered on one goal—helping you achieve your best hearing. That’s why we’ll take the time to get to know you, determine your unique needs, and find and fit the best technology to match your lifestyle and your budget. Our Myrtle Beach office location provides individual hearing care plans for patients based on their needs, lifestyle, and budget. With state-of-the-art equipment and services, we can offer the latest in technology in hearing aid and devices from the top manufacturers. We take pride in developing long lasting relationships with our patients in order to ensure complete satisfaction in their hearing healthcare.

We have two office locations to choose from:

5913 N Kings Hwy Myrtle Beach, SC 29577

1415 3rd Ave Conway, SC 29526

Hearing care services

Our services include the following:

Cerumen Removal (Wax Removal)
Free Hearing Evaluations and Video Otoscope Exams
Hearing Aid Repairs
Custom Earmolds and Earplugs
Hearing Aid Dispensing & Fitting
Tinnitus Evaluation and Management

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Hours of operation

Sunday	Closed
Monday	9:00 am - 5:00 pm by appointment
Tuesday	9:00 am - 5:00 pm by appointment
Wednesday	9:00 am - 5:00 pm by appointment
Thursday	9:00 am - 5:00 pm by appointment
Friday	9:00 am - 5:00 pm by appointment
Saturday	Closed

Visit our other locations

Hearing Health Care - Conway
1415 3rd Ave Ste 103
Conway, SC 29526
View Details

Clinic links

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Accepted forms of payment

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Financing available for those who qualify
Insurance accepted, please call for details

Disclaimer: This clinic profile is for general information purposes only.

Hearing loss

Tinnitus

Assistive listening devices

Hearing aids

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Hearing Health Care - Myrtle Beach