Mercy Hearing Center - Agawam

200 Silver St Unit 102 Agawam, MA 01001

Clinic staff


Lois Osetek


Clinical Audiologist Lois Osetek is the manager of Mercy Hearing Center.  She has been helping people hear better for over 35 years. She holds a Certificate of Clinical Competence from the American Speech Hearing Association. She earned her Bachelor of Science (BS) in Communication Disorders from the University of New Hampshire and her Master of Science (MS) in Audiology from Idaho State University.  


Marilyn Perreault


Marilyn Perreault has been helping people hear better for over 30 years.  She earned her Bachelor of Arts (B.A.) in Communication Disorders and her Master of Arts (M.A.) in Audiology from the University of Massachusetts, Amherst.

Clinic reviews

Read 108 verified patient reviews for Mercy Hearing Center - Agawam! Their average review score is 4.94 () from 108 reviews.

Write a review

“Very professional and courteous. Knowledgeable. ”

of Westfield, MA   
10/18/2018    Review received via mail
5 out of 5 1.

“I liked the professionalism! Thorough, complete, knowledgeable. ”

of West Springfield, MA   
07/11/2018    Review received via mail
5 out of 5 1.

“I enjoy coming here. The ladies make you feel welcomed every time. This is a great place. ”

of Ludlow, MA   
07/06/2018    Review received via mail
5 out of 5 1.

“I liked the kindness, the patience, the explaining all parts of visit and the phone explanation. The receptionist went out of her way to make sure we could keep our appointment after a 10 inch snow storm. Very professional. Good visit. Thank you. ”

of Agawam, MA   
01/15/2018    Review received via mail
5 out of 5 1.

“I liked the friendly atmosphere, very caring. The staff goes the extra mile to make you feel as if you are the only one they care for. ”

of Westfield, MA   
12/14/2017    Review received via mail
5 out of 5 1.

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More information

About this clinic

Mercy's Hearing Center helps patients from birth through adulthood hear and communicate better. The Mercy Hearing Center is staffed with caring professionals who provide diagnostic, treatment, rehabilitation and counseling services for people with hearing problems. Our licensed, certified audiologists hold advanced degrees in hearing assessment and rehabilitation of hearing loss.

Since we perform full diagnostic evaluations, we can alert your primary care physician of any potential medical concerns. We also provide your physician with a detailed report of test results and recommendations. We are happy to be part of your doctor’s total health care team.

We provide hearing care services in Springfield and Agawam.

Clinic services

The Mercy Hearing Center is easily accessible to individuals seeking hearing aid fitting, service and repairs. Convenient appointments are available by calling Mercy's Hearing Center.

Our services:

  • Hearing screening/identification
  • Diagnostic hearing evaluations
  • Rehabilitative and support services
  • Digital/programmable hearing aid evaluations
  • Hearing aid sales, repairs and service
  • Assistive listening device information and sales
  • Counseling and information for families
  • Community education
  • Industrial testing/consultation
  • High-risk diagnostic center for infants and toddlers
  • Computerized measurement of brain wave activity to sound (BAER)
  • Central auditory processing evaluations

Pediatric Services:

Pediatric testing is our specialty. We test many young patients who cannot be tested accurately elsewhere. Our support group for parents and families of hearing-impaired children fills a unique need in Western Massachusetts.

Call this clinic today!

(413) 203-4740

Or request an appointment online

Hours of operation

Monday 8:00 am - 4:30 pm
By appt.
Tuesday 8:00 am - 4:30 pm
By appt.
Wednesday 8:00 am - 4:30 pm
By appt.
Thursday 8:00 am - 4:30 pm
By appt.
Friday 8:00 am - 4:30 pm
By appt.

Clinic links

Accepted forms of payment

  • Visa
  • MasterCard
  • Discover
  • Cash
  • Check
  • Debit
  • Financing available for those who qualify
Disclaimer: This clinic profile is for general information purposes only. Financial aid and insurance coverage can vary widely by policy and should be verified with the provider before services are rendered.