Audiology Associates of South Florida | Hearing Center Interview
Although Roberta Randel, Au.D., CCC-A originally thought she wanted to teach the deaf, she ultimately decided she’d rather be on the diagnostic side of the hearing health spectrum. As owner of Audiology Associates of South Florida, she and her all-female audiology team have the knowledge and expertise to handle a wide range of hearing problems.
Dr. Randel specializes in auditory processing disorders and geriatrics. Diane Gillan, Au.D., specializes in children and infant hearing, Sarah Francis, Au.D., CCC-A, has expertise in cochlear implants, and Vanessa Rando, Au.D., CCC-A is the resident expert on dizziness, vertigo and tinnitus.
“I’ve been doing this for 35 years and I still love it,” Dr. Randel said. “I’m always interested in people’s issues and trying to solve their problems. The field is so varied; it never gets boring for me.”
Audiology Associate’s philosophy on patient care is simple: help patients make the right decision for their individual needs. “We take our time and make sure everything is right,” Dr. Randel said. “We develop a great rapport and gain their trust then made sure we’re always available if they have a problem, question or issue.”
Dr. Randel said Bluetooth technology is the most significant change in hearing technology since she’s joined the field. “It’s amazing to me how far we’ve come wirelessly. The technology is amazing,” she said. ”To be able to link directly to the television or cell phone – and not even have to pick up the phone – I never thought that would be possible.”
Both the Tamarac and Coral Springs locations serve adults and children. Dr. Randel said it can be challenging to get the earmolds right for an infant’s tiny ears. “They grow constantly so we have to change the earmolds frequently,” she said. “Still, I love seeing an infant’s eyes widen when they begin to hear for the first time – not to mention the look on their parent’s faces!”
In fact, one of her favorite hearing device success stories involves a four year-old boy. After Dr. Randel put hearing aids on him and the appointment ended, he walked outside with his parents, only to come running back inside to give her a hug. “I just had to tell you – I heard a bird tweeting!” he said.
“We all take things like that for granted,” she said. “This young boy had never heard a bird sing. When you hear something like that you know you made a difference in someone’s life – and it makes me so glad that I am able to do that.”
Dr. Randel and the other audiologists participate in community health fairs and do free screenings at different senior centers, city centers, preschools and YMCAs. They also give lectures at retirement communities and sponsor events at senior centers. They are “happily busy” taking care of south Florida residents’ hearing health.
“We’ve been in the community for 25 years. We’ve grown by leaps and bounds, expanded our services and have great community spirit,” she said. “We’re very attached to our community and enjoying every minute of it.”