When you're looking for the right professional to provide a service, it's always nice to get a referral from a trusted friend. That's one of the reasons Healthy Hearing began publishing hearing center reviews on our site in May 2012. Our goal is to provide you with comprehensive hearing health information, including patient reviews on the hearing clinics in your area, so you can make an informed decision about whom to trust with your hearing health.
Patients who visit clinics listed on Healthy Hearing can submit a review online, by mail or over the phone (if selected to participate in an independent survey).
"My hope is that these are legitimate reviews," one reader wrote us. "I've seen companies fake reviews before and that turned me off of them."
We know how you feel! Fortunately, you can trust the comments you read about hearing centers on the Healthy Hearing website. Not only are they real comments from patients who have visited that clinic, they're also verified by Healthy Hearing staff before they're posted on the clinic's page.
Patients can submit their reviews by completing a Healthy Hearing postcard they pick up at the hearing clinic. If patients wish to submit their reviews online, they can do it through the Healthy Hearing website. Readers enter their zip code to view hearing center clinics in their area and can choose to read more details on each of the clinics listed on the page. Reviews are displayed on the right side of each clinic's page. Potential patients can scroll through the reviews; current patients can also use that section to enter their comments.
The simple, three step process makes it easy for patients to share honest observations about their real-life hearing center experience and the five-star rating makes it easy for consumers to determine the reviewer's overall experience at a glance. Patients rate the clinics on a 5 star scale, with one being "poor" and five being "excellent."
Clinic reviews are also obtained from patients through telephone interviews. An independent survey group randomly calls patients who've made appointments with a hearing healthcare professional through Healthy Hearing and asks them to complete a survey about their experience. The responses from those who choose to participate are entered into Healthy Hearing's system for the staff to verify and post.
Once the submission is received, Healthy Hearing staff verify the comments. Each review must meet Healthy Hearing's strict guidelines. All submissions must be signed -- anonymous reviews are not published. Malicious reviews, those unrelated to patient experience, or duplicate reviews are not published.
Approved reviews with 4 or 5 star ratings are posted on the clinic's page. If the review is "helpfully negative" (typically 1-3 stars), the clinic is notified and given the opportunity to respond. Their response is published along with the review.
"If it's a good company, the company will come back and address a negative review," one reader shared. "I think it's great to see hearing centers came back and addressed patient concerns."
We do, too, because we know consumer reviews are one of the best ways to choose a healthcare professional. According to a 2013 survey by Bright Local, 37 percent of consumers used the internet to find local businesses at least once a month -- and 35 percent of these consumers were searching for a doctor or dentist. The big news is that 85 percent of these consumers say they regularly read online reviews for local businesses, with healthcare being one of the largest sectors.
The survey also revealed that consumers read six reviews or less before they determine whether or not they will frequent the business. Seventy three percent of consumers say positive customer reviews make them trust a business more, 65 percent say they are more likely to use a business which has positive online reviews, and 79 percent say they trust consumer online reviews as much as a personal recommendation from a friend or family member.
That's one of the reasons Healthy Hearing is committed to posting authentic consumer reviews for their consumers. It's important to choose a respected hearing healthcare professional you can trust with your hearing health. Since their debut, more than 6,070 patients have submitted reviews for clinics listed on HealthyHearing.com - and more are added every day.
"Posting a review is an easy process," a reader told us. "I'm glad it goes through a pending process because it means someone is looking to ensure no one is being malicious, that things are correct"
Can Healthy Hearing clinic reviews help you choose the best hearing center for your hearing health needs? We sure hope so. More than likely, if you're reading this article, you're already familiar with Healthy Hearing's commitment to providing you with the education you need on hearing loss and hearing aids. Thanks to readers just like you, we can also provide you with unbiased reviews of the hearing clinics in your area.