Oticon Alta

Advanced Audiology & Hearing Aid Services | Hearing Center Interview

Jayna Williams-Neuman and her team at Advanced Audiology & Hearing Aid Services in Bellingham, Wash., provide comprehensive care and customer service to the region. Unlike many other audiologists, Williams-Neuman has first-hand experience with hearing loss. She experiences genetic hearing loss, which allows her to personally connect with patients in a way that many other centers cannot. "Every patient comes with different needs, and spending quality one-on-one time during the initial fit process is crucial for success, therefore I provide no cost follow-up care for the life of your hearing aids," she said.

Advanced Audiology & Hearing Aid Services is able to provide the highest quality professional care and products to improve the lives of patients who walk through the door. Since 2006, the clinic has been serving Whatcom County with comprehensive hearing evaluations, speech audiometry, hearing aid prescription and fittings and seminars and classes. Additionally, the clinic takes great pride in keeping up with the successes of patients.

Williams-Neuman explained, "A semi-retired patient who teaches guitar to adults had just returned from a three week band camp after getting her new Oticon Alta Devices, and reported that her world got turned upside down with these devices and she will not be without them!"

The care provided by Advanced Audiology & Hearing Aid Services extends outside of the office as well. Jayna and her team are adamant about the importance of "the amount of counseling patients need to learn to hear and understand again."

The team at Advanced Audiology & Hearing Aid Services also provides the local community with essential tools to educate those that are faced with hearing loss as well as family members and friends. "We provide a quarterly newsletter to our database, and copies are available on our website," Williams-Neuman said. "I visit local senior centers for informational seminars as well as hosting consumer seminar luncheons for local physicians interested in learning how to improve the lives of their hard of hearing patients."

As an individual with hearing loss, Williams-Neuman understands the struggles and triumphs of the natural ailment. She and her team care about the on-going needs of patients as well as the importance of noticing the little things in life. More than anything, she enjoys "getting to see and hear the changes in people's lives. When I hear them say they can hear the birds again, it's all worth it!"

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