Columbia Basin Hearing Center - Richland

"Caring, professional audiologists serving the Tri-Cities area"
(5 Reviews)
Call: (509) 392-4489
215 Van Giesen St Richland, WA 99354

Clinic staff Neil.jpg

Neil Aiello


Doctor of Audiology (May 2007) Pennsylvania College of Optometry School of Audiology
Master’s Degree in Audiology (1992) Washington State University Spokane, Washington

Dr. Neil W. Aiello, Au.D., received his education at Washington State University, graduating with his master’s degree in audiology in 1992. He immediately joined his father, Dr. Frank A. Aiello, Ph.D. at Columbia Basin Hearing Center. After working in the field for 12 years, Neil attended Salus University where he graduated with his clinical doctorate in 2007. He is a fellow of the American Academy of Audiology. He specializes in diagnostic audiology, hearing technology, vestibular evaluations and management, as well as rehabilitative audiology with an emphasis in geriatrics. His credentials allow him to frequently serve as an expert witness in the field of forensic audiology. As Chief Operations Officer, Neil manages all operations of CBHC. His business acumen, combined with over 20 years of experience, makes him exceptionally qualified to manage clinical operations, ensuring the highest level of care and expertise for all of our patients. Dr. Neil is passionate about improving his patient’s quality of life through better hearing.

When not working in the practice, Neil loves spending time with his family and children. Neil and Shannon have four children, three beautiful girls, and one happy little boy. Neil especially enjoys photography and taking his family to play golf. Neil is a Tri-Cities native and is proud to call this area his home. Shannon.jpg

Shannon Aiello


Dr. Shannon Aiello joined Columbia Basin Hearing Center in 2007 during her clinical externship. In 2008, she graduated from Western Michigan University with her Doctorate of Audiology. She is a fellow of the American Academy of Audiology. She specializes in diagnostic and rehabilitative audiology with an emphasis in geriatrics and tinnitus management. She particularly enjoys working with new hearing technology and rehabilitation.

In 2014, Dr. Shannon opened the Tinnitus Relief clinic, which is Washington State’s only tinnitus management clinic. She is a leading expert in the area of tinnitus and a board member of the Tinnitus Practitioners Association.

Shannon loves spending time with her family and children. Shannon and Neil are blessed with four beautiful children, three girls and one boy. She also loves her two four-legged children, Buck and Jazz. Shannon enjoys jogging, playing golf, cooking, and being outdoors. Jennyfer.jpg

Jennyfer Wright


Jennyfer Wright received her Master’s Degree in Audiology from Western Washington University in 2006. Following graduation, she began working at Columbia Basin Hearing Center. Her specialties include diagnostics, vestibular, and pediatric audiology.

Jennyfer is additionally trained in evaluation, activation, and mapping of cochlear implants as Columbia Basin Hearing Center is the only satellite clinic in Southeast Washington for Swedish hospital and their cochlear implant program.

She enjoys kayaking and going on walks with her lab.

Clinic reviews

Read 5 verified patient reviews for Columbia Basin Hearing Center - Richland! Their average review score is 4.8 () from 5 reviews.

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Columbia Basin Hearing Center - Richland

“She was professional she took the time to explain everything and was very careful in making the adjustments to meet my needs”

of Yakima, WA   
Review verified by phone
5 out of 5 1.
Columbia Basin Hearing Center - Richland

“She was very kind, patient, and understanding.”

of Kennewick, WA   
Review verified by phone
5 out of 5 1.
Columbia Basin Hearing Center - Richland

“They were friendly and on top of their game.”

of Pasco, WA   
Review verified by phone
5 out of 5 1.
Columbia Basin Hearing Center - Richland

“My test was very thorough. ”

of Richland, WA   
Review verified by phone
4 out of 5 1.
Columbia Basin Hearing Center - Richland

“They seemed knowledgeable and were pretty helpful and answered all of my questions. I'll probably be buying my hearing aids from them. ”

of Kennewick, WA   
Review verified by phone
5 out of 5 1.

More information

About this clinic

Welcome from the providers of Columbia Basin Hearing Center!

CBHC was founded in 1978 by Dr. Francis A. Aiello, Ph.D. He was later joined in 1992 by his son, Dr. Neil W. Aiello, Au.D. From that point in time, CBHC has grown from a small hearing and speech center to the largest hearing center in Eastern Washington.

The Doctors of Audiology on staff have vast expertise in diagnostics and rehabilitation of hearing and vestibular disorders. The varied experiences of our Doctors increases the depth of knowledge that offers personalized hearing solutions to the unique difficulties our patient’s experience.

At Columbia Basin Hearing Center, our clinical audiologists have the expertise, understanding, and knowledge which results in better living through better hearing for our patients. We are dedicated to providing the finest quality, most advanced hearing and tinnitus products in an honest, fair, patient-focused environment.

We guarantee all patients are examined and monitored by Doctors of Audiology and Licensed Audiologists who possess the highest credentials and expertise in the specialized fields of hearing and balance assessment and rehabilitation.


What to Expect at Your Appointment

At Columbia Basin Hearing Center we conduct our initial hearing assessments with a straightforward process. Through a combination of state-of-the-art hearing tests and a thorough interview, we work to fully understand your lifestyle and your needs. Understanding your concerns and what’s most important to you in a better-hearing solution is one of our most important priorities. In our experience, this process yields the most accurate and personally relevant results.

The Effects of Hearing Loss can be minimized if:

Your problem is correctly diagnosed;
You receive the right type of treatment; and,
You and your Doctor of Audiology are committed to solving the problem.

Clinic services

Why We’re Different

Columbia Basin Hearing Center is proud to be the oldest, freestanding private practice in Eastern Washington. We are a family owned clinic founded in 1979 by Dr. Frank Aiello and have always believed in providing the finest hearing care to our patients. Our Doctors of Audiology understand that hearing loss uniquely impacts each patient and their families. At CBHC, we take time to listen to our patients needs and recommend hearing aids that will provide them with the best hearing possible. We believe in better living through better hearing, and offer free lifetime services to ensure premium performance for the life of the hearing technology.

We invite you to visit and experience the CBHC difference that our patients rave about.

We offer:

Audiological Evaluation
Hearing Aid Services
Aural Rehabilitation
Tinnitus Evaluation & Treatment
Hearing Protection Devices
Hearing Aid Repairs
Cochlear Implant Evaluation and Mapping
Pediatric Testing
Hearing Aid Fittings and Counseling
Vertigo/Dizziness Evaluation & Treatment


Call this clinic today!

(509) 392-4489

Hours of operation

Sunday Closed
Monday 8:00 am - 5:15 pm
Tuesday 8:15 am - 5:15 pm
Wednesday 8:15 am - 5:15 pm
Thursday 8:15 am - 5:15 pm
Friday 8:15 am - 5:15 pm
Saturday Closed

Accepted forms of payment

  • Visa
  • MasterCard
  • Cash
  • Check
  • Debit
  • Financing available for those who qualify
  • Insurance accepted, please call for details