Because We Care
Pam Montgomery-Earl started her professional career as a Registered Nurse and 10 years as a Neonatal Nurse Practitioner. Hearing loss issues in her family stimulated an interest in Speech Language Pathology and Audiology, she returned to school and completed a Masters in Speech and Hearing Science, and a Clinical Doctorate in Audiology. She is certified as an ASHA Speech Language Pathologist and Audiologist and is a Fellow in the American Academy of Audiology. For the past 21 years she has worked as an Audiologist in the provision of Pediatric and Adult Audiology Services.
Pam believes that untreated hearing loss is a serious national health crisis that severely affects patients, their families, and their ability to communicate in many ways. Her professional goals include educating her community regarding hearing loss and its ramifications, and identification and assessment of her patient’s hearing. There are many amplification options available to patients with hearing loss and Pam feels it can be very confusing for some patients. She works to provide an explanation of the best options available, as well as, provide the products and services which will help patients hear better. Choosing to work with Nilsson Hearing Clinics was an obvious choice because of their commitment to provide patients with the best quality products on the market and their focus on Auditory Counseling services designed to improve patient’s ability to function.
The family business turned out to be even more enjoyable and fun than I had thought and I still look forward to each day on the job. After all, I get to meet people from all walks of life, hear their stories, and help them improve their lives. Family is so important to me (and working in a family business has its advantages there), so when I can help someone reconnect with their own family and experience a happier, fuller life… I’ve realized that there really isn’t a more rewarding feeling out there.
We have people come in who have been isolated from their friends and family for years. Some have had bad experiences, and others don’t even realize how isolated they are until we open the door for them. Restoring and improving hearing can have a total 180-degree effect on their lives. I’ve had some clients cry tears of joy in the office because they are so happy to once again feel that connection with their world. It’s an incredibly fulfilling feeling.
Of course, there are always some challenges along the way. We try so hard here, so on those rare occasions when we’re not able to quite reach a patient’s hearing goals and give them overall completeness, it can be a hard pill to swallow. There are only so many things we can do to help patients get around the barriers, but we will do whatever we can (and then some) to try and help.
And that inspires us to keep on growing. Our goal is to reach as many people looking for help as possible, and to help them reach the happiness they’ve been searching for. All of that passion for excellence comes along with the best service possible. Without that, growth wouldn’t be worth it.
It’s always been my dream to help people. When I started on my path in healthcare, I wanted to be a marriage and family counselor. With that end goal in mind, I pursued a degree in Psychology, and graduated with my bachelor’s. Knowing that the next step of education was going to be a little out my budget, I decided to do some work here at Nilsson Hearing Clinics. With Jared (our administrator) as my brother, I’d been hearing for a while how great the place was, so we set up an internship and I’ve been here ever since.
Three years after starting, and after two years of interning, I am officially a licensed provider. While the ﬁeld is not where I’d originally thought I’d be, I can honestly say that it’s been the best career move I’ve ever made. I get to interact with patients from all walks of life, and in between hearing about their experiences and what’s going on in their day-to-day activities, I get to help them hear better and improve the quality of their lives. Unlike jobs in sales or marketing, I’m not focused on selling products or things; I’m just focused on helping people. Plus, here at the ofﬁce, the environment is very friendly. Our patients are our family. And the ofﬁce staff? We’re close, too. In my time here, I’ve learned from the best, and it’s been a positive experience building relationships with my colleagues as well as my patients.
One thing I love about my job is that I have the space to work with my patients. Because Nilsson Hearing Clinics are expanding aggressively, I don’t worry about feeling crowded.
As for my goals, long term, I look forward to keeping my position here at Nilsson Hearing Clinics. Short term, I’m looking toward completing a master’s level course to become an Audioprosthologist, which is basically what I’m doing now but with a higher certiﬁcation. With that, I hope to serve my patients even better than I can now!
A few years ago, while working the front desk, I overheard Eric Nilsson say he was in need of a hearing instrument specialist. I thought about it and it seemed like something I could do. I already had many responsibilities that fell under the hearing instrument specialist umbrella, so I was confident I could make the transition from patient care coordinator. So I am! Right now, I’m a state licensed hearing instrument intern. Once I’ve finished up about two more years in the internship position, I’ll make a second transition into a full-time, nationally-certified hearing instrument specialist!
This is one of the greatest jobs I’ve ever had. Seriously! And to call it a job just doesn’t feel right. I love to help patients and to see them react when they hear as a result of the work we all do here. Some of them laugh or giggle, others may cry, and a few look around, stunned or amazed, or even a little unsure at the sounds they are hearing after years or more of missing out on the sounds many of us tend to take for granted. There is so much joy from what we get to do and from the results we get.
A Hearing Instrument Specialist Intern, is new to the team at Nilsson Hearing Clinics. A long time resident of southern Utah and Cedar City, Justin graduated with a Master’s Degree in Public Administration from Southern Utah University in 2012. He joined the Nilsson Hearing Clinics team in October 2014 and will be working at our Cedar City, Utah location. Justin, excited about this new chapter in his life, decided to become part of the team because of his desire to help those in need. While exploring the idea of becoming a Hearing Instrument Specialist he was able to sit-in on appointments to see, in person, the tremendous impact that hearing aids can have on a persons life. The personal interactions with patients pushed him over the edge saying “I’ve always enjoyed the opportunity to meet new people. Not only meeting them but knowing that the work we do can help them in their day-to-day life. It can be a very rewarding experience.”
In his time away from the office he is a sports fanatic. Watching, learning, and participating in all types of sports from basketball to golf to cricket, there aren’t many limits on the sports he enjoys. He also enjoys being outdoors and visiting the sites, scenery, and hikes that southern Utah has to offer.
As our Patient Experience Manager, it’s Rosie’s responsibility to make sure every patient has the best visit possible while they’re with us. With Rosie on the job, every patient who comes to see us will have a pleasant experience.
“Although, this is a new opportunity for me, I’m excited to meet new people and make sure everything about the hearing process is pleasant for the patients and the provider,” Rosie says.
A fluent Spanish speaker, Rosie lived in Mexico for 10 years before returning to US shores. After moving back to the US, she spent some time in California. Rosie says living abroad was an interesting experience, though she hasn’t visited Mexico since she moved to Utah. Rosie and her daughter have lived in Utah for the last three years. Rosie’s daughter is currently a student at Utah State.
When Rosie isn’t at work, she likes to stay active. She recently completed her third half-marathon “under much duress,” she says with a laugh. However, she also loves curling up with a good mystery novel or kicking back to watch a British crime drama (“Sherlock,” “Vera,” and “Broadchurch” are some current favorites). “I love Vera,” Rosie says of the show’s title character. “She’s brash and fantastic!” Rosie is happy to keep up the desert landscaping in her yard, because it requires little maintenance.
If you’re itching to talk about a good book or some mystery television, be sure to say hello to Rosie at your next appointment! We’re lucky to have her as part of the Nilsson team!
We welcome Kelli with open arms to our family here at Nilsson Hearing as Director of Patient Education. As a strong woman, Kelli brings with her vast experience in relationship building and education. When you walk into our office, you will instantly see that Kelli makes the room brighter for everyone; it’s a rare gift…and she has got it! Throughout her years of educating and instructing others, Kelli has given her all each and every day to make sure someone’s life is just a little better because of her efforts. As our new Director of Patient Education, Kelli will continue with this mission by overseeing our auditory training program, group classes, healthy aging seminar series, and working one-on-one with each of you to make sure you are living life from a front row seat with your renewed hearing abilities. Welcome to the family Kelli!
For 33 years, we at Nilsson Hearing Clinics have believed in a world where those with hearing loss (and their loved ones) can live a life unhindered by the obstacles, misperceptions, and handicap that were once associated with hearing loss and the use of technologically advanced hearing aids, devices, and accessories.
At Nilsson Hearing Clinics, our providers and staff empower people to stay actively-engaged and connected to their world by providing life-enhancement services that solve the struggles of those affected by hearing loss.
Our offerings include FREE Baseline Hearing Health Evaluations, our Comprehensive Hearing Therapy Programs, Personalized Auditory Counseling, and the most advanced natural-sounding frequency-specific amplification the hearing industry has available.
Our services include:
FREE Real World Hearing Assessments
FREE Medical Hearing Evaluations
Tinnitus Treatment Options
Doctor of Audiology and Board Certified Specialists
Middle Ear Functional Analysis
Live Speech Mapping Verification
Hearing Instrument Batteries, Repairs, and Adjustments
Bi-Weekly Seminar Series
|Monday||8:00 am - 5:00 pm|
|Tuesday||8:00 am - 5:00 pm|
|Wednesday||8:00 am - 5:00 pm|
|Thursday||8:00 am - 5:00 pm|
|Friday||8:00 am - 5:00 pm|
|Evening and/or Weekend hours available by appointment. Please call to schedule.|
Read 16 verified patient reviews for Nilsson Hearing Clinics! Their average review score is 5 ().
“The Nilsson family hearing clenic is the only ones to help me with my hearing problem. I need by cross ...” more »
“My husband can hear our family, our grandkids, and our pastor on Sundays. Our lives have truly been improved ...” more »
“Nilsson Hearing Center is owned and operated by one of the nicest families I know. I am 26 years old and few ...” more »
“Eric Nilsson was Very Helpful; I was so pleased with the kindness and caring attitude shown to me. I can hear ...” more »
“Your process is well thought out and you managed to make me hear better after 15 years. I appreciate that you ...” more »
“I can hear so much better than I have ever been able to since I started wearing Hearing Aids. I have the ...” more »
“The Nilsson Family is very professional in all manners. I was never pressured, required to sign anything, or ...” more »
“After moving here from California and having found the time to try new product and replace my old instruments ...” more »
“Everything was great from start to finish. Mark took the time to explain everything on the hearing device and ...” more »
“After 27 Years I have Better Sound Quality and I can Hear More things than ever! My son tells me he can’t ...” more »
“I really like the fact that each and every member of your staff truly cares about me and my hearing ...” more »
“I've enjoyed Nilsson's because they've helped me understand how important it is to be treated for hearing loss ...” more »
“It is a shame that our egos prevent us from doing something about hearing loss. I have been experiencing loss ...” more »
“My new hearing devices are smaller, more natural sounding, have eliminated the squealing and feedback, and I ...” more »
“Eric was so kind and understanding with me. His approach to my hearing and my overall well-being was so ...” more »
“This family-run business is by far the most concerned hearing care provider I have dealt with in over 25 years ...” more »