Providing superior, ethical solutions for those with hearing or balance problems.
Dr. Orsene is the Executive Director of Hearing Evaluation Services and has been with the organization since 2000. She has been practicing audiology and caring for her patients in Western New York since 1991. Dr. Anne Orsene was appointed by Governor Andrew Cuomo to the New York State Hearing Aid Dispensing Advisory Board in 2012. The NYS Hearing Aid Dispensing Advisory Board strives to ensure appropriate hearing aid dispensing practices throughout the state.
Dr. Bernstein has been with Hearing Evaluation Services since 2006. Prior to her audiology career, Dr. Bernstein worked as a licensed nursing home administrator for several years. In addition to her clinical caseload, Dr. Bernstein is the Director of Program Development and is responsible for ensuring that our office remains on the cutting edge of diagnostic audiology procedures. Dr. Bernstein has presented at several national audiology conferences and has taught and assisted undergraduate and graduate audiology courses at the University at Buffalo.
Dr. Bernstein grew up in Northern New Jersey and has lived in several cities throughout the United States and abroad prior to relocating to the Buffalo area in 2003.
Dr. Wantuck has been with Hearing Evaluation Services since 2010. She is a graduate of the University at Buffalo. During her studies, she completed her clinical residency at Hearing Evaluation Services. While at UB, Dr. Wantuck conducted research on the development of drug therapies to prevent noise-induced hearing loss, specifically for individuals serving in the United States Armed Forces. Her research was published to Noise & Health in 2011.
Dr. Wantuck studied audiology abroad, traveling to schools and hospitals throughout the United Kingdom in an effort to gain a more global perspective on the diagnosis and treatment of hearing loss. Upon completion of her doctoral degree, she was selected as the recipient of the nationally recognized “Who’s Who Among Students” award for academic achievement and leadership.
Dr. Wantuck’s particular interests are in the areas of balance assessment and treatment, hearing devices, bluetooth-integrated hearing technologies, custom hearing protection, and counseling.
She is originally from Waterloo, New York in the Finger Lakes region; she has lived in Buffalo since 2006.
Dr. Lavallee has had the pleasure of caring for her patients at Hearing Evaluation Services since 1985. In addition to her clinical caseload Dr. Lavallee is our Industrial Program Professional Supervisor. Dr. Lavallee is committed to educating students and is an Adjunct Clinical Instructor at the University Of Buffalo. Dr. Lavallee is a member of the Grand Island Lions Club and serves as the District 20-N Hearing Conservation Chairman. Dr. Lavallee has also served as past president of the Western New York Audiology Association.
Dr. Lavallee resides in Grand Island with her husband and three children.
Dr. Jackson has been with Hearing Evaluation Services since 1998. Prior to her current position, Dr. Jackson was employed at Niagara Peninsula Rehabilitaiton Centre, St. Catharine's Ontario. Dr. Jackson has extensive experience fitting amplification and keeps current on the latest trends in hearing aid technology. In addition, she has experience with pediatrics and central auditory dysfunction. Dr. Jackson heads up the Tinnitus Evaluation Program at Hearing Evaluation Services. Dr. Jackson obtained her doctorate in audiology from Salus University in Pennsylvania. She is an active member of the Amherst Chamber of Commerce’s Professional Network.
Dr. Jackson sees patients at both our Amherst and Williamsville locations. She resides in Clarence with her husband and four children.
Dr. Long has been with Hearing Evaluation Services since 1999. Dr. Long works mainly with otolaryngologists (ENT's), as she specializes in diagnostic audiology and balance testing. Dr. Long enjoys working with a diverse population of patients of all ages.
Dr. Long resides in Clarence, New York with her husband; she has two sons.
Dr. Sutton has been with Hearing Evaluation Services since 2007. Prior to this position, Dr. Sutton practiced audiology at Buffalo Hearing & Speech Center. Dr. Sutton has extensive experience in both vestibular and pediatric testing; including non-sedated auditory brainstem response testing for infants with suspected hearing loss.
Dr. Sutton was born and raised in the southern tier of Western New York. She moved to the Buffalo area in 2001 and currently resides in Amherst with her husband and two sons.
Dr. Nicole Ball has been with Hearing Evaluation Services since 2012. Prior to her current position, she was employed with one of the largest Ear Nose and Throat and Audiology practices in the country. Dr. Ball's clinical interests include amplification (hearing aids), counseling, tinnitus management and vestibular/balance assessments. In addition to practicing as a clinical audiologist, she has served as a clinical supervisor for audiology graduate students.
Dr. Ball graduated from the Nova Southeastern University Doctor of Audiology program in 2009 with highest honors. She graduated cum laude from Binghamton University (State University of New York) in 2001 with her Bachelor's Degree. She also spent a semester during her undergraduate studies as an international student at the University of Costa Rica.
Dr. Ball resides in Tonawanda with her husband.
Dr. Whitcomb has been with Hearing Evaluation Services since 2013. She graduated from the State University of New York at Buffalo in June of 2013 after completing her fourth year residency at HES. She has an interest in research and has conducted studies during her graduate education at UB, as well as during her fourth year residency at HES in affiliation with Dent Neurologic Institute. Dr. Whitcomb's research, which focused on developing new diagnostic techniques for patients with dizziness and balance disorders, was recently chosen as one of five presentations to be honored at the 2013 American Academy of Audiology national conference in Anaheim, California.
Dr. Whitcomb’s interests include diagnostic audiometric and balance testing, central auditory processing disorders, tinnitus assessment and management, and hearing device fittings.
She is originally from East Aurora, New York and currently lives in the Buffalo area.
Dr. Baumgartner has been with Hearing Evaluation Services since 2014, and has been practicing audiology since 2007. Prior to her audiology career, Dr. Baumgartner worked as a speech therapist for three years. She has worked in a variety of settings and has experience with patients of all ages. She has a strong pediatric background and plenty of experience fitting hearing devices.
Dr. Baumgartner grew up outside of Cooperstown, New York and worked and lived in other cities in upstate New York before eventually relocating back to Buffalo in 2008. She currently resides in Lancaster with her husband and son.
Hearing Evaluation Services (HES) has been providing competent, caring, and compassionate hearing health care services to Buffalo and the Western New York area since 1981. HES is the only freestanding non-profit audiology practice in the United States. We diagnose and counsel individuals with hearing loss and provide comprehensive hearing device services. We also offer comprehensive balance assessments for those affected by dizziness and balance problems. Our staff of New York State licensed Doctors of Audiology are highly skilled in the selection and fitting of all types and styles of hearing devices, along with other assistive devices. Our door is always open to discuss your individual hearing problems and select the most effective strategy to solve your hearing difficulties. Call our offices to schedule a hearing consultation or balance assessment with one of our licensed audiologists. We serve Buffalo and the Western New York area.
Our services include, but are not limited to:
Comprehensive hearing evaluations (otoscopy, tympanometry, acoustic reflex testing, otoacoustic emission testing, and supplemental speech-in-noise testing)
Comprehensive balance assessments (videonystagmography, rotary chair testing, CDP - computerized dynamic posturography, DVA- dynamic visual acuity)
Electrophysiological testing (auditory brainstem response, EcochG - electrocochleography, VEMP - vestibular evoked myogenic potential)
Specialty testing (CAP - central auditory processing, tinnitus evaluations, industrial hearing screenings)
Treatment (prescribing and fitting hearing devices, canalith repositioning treatment for BPPV - benign paroxysmal positional vertigo)
Other services (custom hearing protection, swim earmolds, musician's earplugs, hearing conservation programs, ear wax management)
|Monday||9:00 am - 5:00 pm by Appointment|
|Tuesday||9:00 am - 5:00 pm by Appointment|
|Wednesday||9:00 pm - 7:30 pm by Appointment|
|Thursday||9:00 pm - 5:00 pm by Appointment|
|Friday||9:00 am - 5:00 pm by Appointment|
|Evening and/or Weekend hours available by appointment. Please call to schedule.|
“Attention to detail is outstanding. Dr. Bernstein has my complete confidence. ”
“I like their service and the friendliness of the people at the office. The doctors are really amazing!”
“All my questions and apprehensions were taken care of. They were very helpful and nice. Carol Whitcomb is the ...” more »
“I found Dr. Rebecca to be very knowledgable and helpful. I enjoyed my experience with her. People in the ...” more »
“Jill was such a help to me and solved my problem. I'm so thankful.”
“I enjoyed how pleasant and informative everyone is and the care & attention I am given. ”
“I liked the professional manner and complete explanation of everything being done to make me hear better. ...” more »
“I like Jill Bernstein and other doctors of audiology. Office staff too, are my favorite part. ”
“Dr. Jill Bernstein cleans my waxy ears and tunes my hearing aids every visit. She listens to my needs and ...” more »
“Dr. Carolyn Whitcomb's professionalism and knowledge was exceptional.”
“I cannot say enough wonderful things about Nicole Ball and the Orchard Park, NY office. Nicole goes out of her ...” more »
“She seemed very thorough.”
“My first impression was of the warmth and friendly spirit of the young women at Hearing Evaluation Services ...” more »
“Dr. Jackson's follow up adjustments to make my hearing aids perform best for my needs. The service after ...” more »
“I liked getting up to drive in Western NY blizzard to my 9 am appointment w Nicole to look at all things my ...” more »
“Dr. Rebecca Wantuck was very understanding and informative and patient. She took the time to evaluate my ...” more »
“I like best the cheerful and knowledgeable staff.”
“Very thorough & patient with questions.”
“I appreciate the professionalism and problem-solving of Doctor Rebecca Wantuck ”
“Dr. Wantuck is ALWAYS helpful when it comes to my adjustments. I'm so glad to have her as my Dr!! The place is ...” more »
“Dr. Wantuck was extremely professional and sensitive to my very difficult hearing situation. I look forward ...” more »
“Informative, knowledgeable, thorough, friendly, sincere, a good listener, patient.”
“As a 31 year old, going for a hearing test was nerve wracking. But HES and Dr. Wantuck made me feel very ...” more »
“Service is on time & courteous. They know their business very well. Fees are reasonable. They don't "push" to ...” more »
“Rebecca Wantuck did an outstanding job explaining all aspects of my situation and what a hearing aid would do ...” more »
“I like not having to say "What?"! I can hear birds now. Very comfortable. I can hear a wider range of music ...” more »
“I liked everything - very thorough”
“Jill was polite & professional as usual.”
“I could hear very well after adjustments. Rebecca changed my mind about what hearing aids could do for me.”
“I like the great personal service and excellent knowledge from our audiologist. The office staff is always ...” more »
“Professional and prompt in all aspects.”
“I like the care and service. I like the explanation to my questions and concerns about choosing the right ...” more »
“Nice people, fast service, great environment.”
“Rebecca's thorough, low-key approach!”
“Very knowledgeable, Very Nice.”
“They were very professional and helpful. ”
“Wonderful people! Everyone here is knowledgeable, personable, and caring. I know they care more about helping ...” more »
“She was very professional and attentive.”
“She was very professional.”
“They were very nice and polite”
“Usually going to the doctors don't make me happy. However, this was an exception to the rule. Everybody ...” more »