Clinical Audiologist Lois Osetek is the manager of Mercy Hearing Center. She has been helping people hear better for over 35 years. She holds a Certificate of Clinical Competence from the American Speech Hearing Association. She earned her Bachelor of Science (BS) in Communication Disorders from the University of New Hampshire and her Master of Science (MS) in Audiology from Idaho State University.
Marilyn Perreault has been helping people hear better for over 30 years. She earned her Bachelor of Arts (B.A.) in Communication Disorders and her Master of Arts (M.A.) in Audiology from the University of Massachusetts, Amherst.
Mercy's Hearing Center helps patients from birth through adulthood hear and communicate better. The Mercy Hearing Center is staffed with caring professionals who provide diagnostic, treatment, rehabilitation and counseling services for people with hearing problems. Our licensed, certified audiologists hold advanced degrees in hearing assessment and rehabilitation of hearing loss.
Since we perform full diagnostic evaluations, we can alert your primary care physician of any potential medical concerns. We also provide your physician with a detailed report of test results and recommendations. We are happy to be part of your doctor’s total health care team.
We provide hearing care services in Agawam and Springfield.
The Mercy Hearing Center is easily accessible to people needing hearing aid fitting, service and repairs.
Pediatric testing is our specialty. We test many young patients who cannot be tested accurately elsewhere. Our support group for parents and families of hearing-impaired children fills a unique need in Western Massachusetts.
|Monday||8:00 am - 5:00 pm by Appointment|
|Tuesday||8:00 am - 5:00 pm by Appointment|
|Wednesday||8:00 am - 5:00 pm by Appointment|
|Thursday||8:00 am - 5:00 pm by Appointment|
|Friday||8:00 am - 5:00 pm by Appointment|
“I liked her explanation, because I have mixed hearing loss and she confirmed it.”
“I liked most of the doctors... Everybody helped me. That's why I like it.”
“She was very professional and explained everything, left no room for confusion. ”
“They were both great. ”
“They were courteous, nice, and knowledgeable. I thought the Mercy clinic was overall excellent!”
“She was very intelligent. ”
“The audiologist was very well able to adjust my hearing aids. Did a good service. I thank Christina.”
“The doctor was excellent The only thing I didn't like there was no one to translate, other than that it was ...” more »
“Staff is excellent, and everyone is very nice. This is the best place I've been to. ”
“They were friendly and worked well with my son. ”
“They were friendly to me. ”
“The people are wonderful and very friendly.”
“Best explanation & testing I've EVER had! Super qualified. Nancy was great.”
“I like the courtesy, competence & personability of all encounters I've had there through the years.”
“They had a really pleasant manner with me.”
“The person who assisted me on all my appointments was excellent! Christina A. Lee AuD was warm & friendly, ...” more »
“She was amazing - a very nice sweet person. Very gentle and caring. ”
“They were patient with me.”
“Lois was wonderful, caring and walked me through the process of receiving my new hearing aids. I had questions ...” more »
“Marilyn is so wonderful. I'm 86 years old with severe arthritic hands. It was a challenge for me to put in my ...” more »
“I was treated with a lot of dignity and respect. They were efficient and took their time.”
“Having had a 35+ year career in medical and health administration I beliefe I'm well suited to evaluate the ...” more »