Mercy Hearing Center - Agawam

(79 Reviews)
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200 Silver St Unit 102 Agawam, MA 01001

Clinic staff

Lois Osetek


Clinical Audiologist Lois Osetek is the manager of Mercy Hearing Center.  She has been helping people hear better for over 35 years. She holds a Certificate of Clinical Competence from the American Speech Hearing Association. She earned her Bachelor of Science (BS) in Communication Disorders from the University of New Hampshire and her Master of Science (MS) in Audiology from Idaho State University.  


Marilyn Perreault


Marilyn Perreault has been helping people hear better for over 30 years.  She earned her Bachelor of Arts (B.A.) in Communication Disorders and her Master of Arts (M.A.) in Audiology from the University of Massachusetts, Amherst.

Clinic reviews

Read 79 verified patient reviews for Mercy Hearing Center - Agawam! Their average review score is 4.95 () from 79 reviews.

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Mercy Hearing Center - Agawam

“I am first time user — I received excellent service. Brought my 95 year old mother in, had previously been elsewhere — what a difference! Gail went over and above w/her care.”

of Agawam, MA   
Review received via mail
5 out of 5 1.
Mercy Hearing Center - Agawam

“I thought they were very thorough.”

of Ware, MA   
Review verified by phone
5 out of 5 1.
Mercy Hearing Center - Agawam

“I brought my dad there and he kept raving about how nice they are there. The hearing professional, not only is she very professional, but very down to earth to talk to and answer questions, very nice personality. She made my dad feel comfortable. She took the time out for him to talk about everything.”

of Springfield, MA   
Review verified by phone
5 out of 5 1.
Mercy Hearing Center - Agawam

“They were efficient & explained results in an easy to understand manner. ”

of Westfield, MA   
Review received via mail
5 out of 5 1.
Mercy Hearing Center - Agawam

“Service is great!”

of Feeding Hills, MA   
Review received via mail
5 out of 5 1.

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About this clinic

Mercy's Hearing Center helps patients from birth through adulthood hear and communicate better. The Mercy Hearing Center is staffed with caring professionals who provide diagnostic, treatment, rehabilitation and counseling services for people with hearing problems. Our licensed, certified audiologists hold advanced degrees in hearing assessment and rehabilitation of hearing loss.

Since we perform full diagnostic evaluations, we can alert your primary care physician of any potential medical concerns. We also provide your physician with a detailed report of test results and recommendations. We are happy to be part of your doctor’s total health care team.

We provide hearing care services in Springfield and Agawam.

Clinic services

The Mercy Hearing Center is easily accessible to individuals seeking hearing aid fitting, service and repairs. Convenient appointments are available by calling Mercy's Hearing Center.

Our services:

  • Hearing screening/identification
  • Diagnostic hearing evaluations
  • Rehabilitative and support services
  • Digital/programmable hearing aid evaluations
  • Hearing aid sales, repairs and service
  • Assistive listening device information and sales
  • Counseling and information for families
  • Community education
  • Industrial testing/consultation
  • High-risk diagnostic center for infants and toddlers
  • Computerized measurement of brain wave activity to sound (BAER)
  • Central auditory processing evaluations

Pediatric Services:

Pediatric testing is our specialty. We test many young patients who cannot be tested accurately elsewhere. Our support group for parents and families of hearing-impaired children fills a unique need in Western Massachusetts.

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Hours of operation

Monday 8:00 am - 5:00 pm
By appt.
Tuesday 8:00 am - 5:00 pm
By appt.
Wednesday 8:00 am - 5:00 pm
By appt.
Thursday 8:00 am - 5:00 pm
By appt.
Friday 8:00 am - 5:00 pm
By appt.

Accepted forms of payment

  • Visa
  • MasterCard
  • Discover
  • Cash
  • Check
  • Debit
  • Financial Aid