Clinical Audiologist Lois Osetek is the manager of Mercy Hearing Center. She has been helping people hear better for over 35 years. She holds a Certificate of Clinical Competence from the American Speech Hearing Association. She earned her Bachelor of Science (BS) in Communication Disorders from the University of New Hampshire and her Master of Science (MS) in Audiology from Idaho State University.
Marilyn Perreault has been helping people hear better for over 30 years. She earned her Bachelor of Arts (B.A.) in Communication Disorders and her Master of Arts (M.A.) in Audiology from the University of Massachusetts, Amherst.
Mercy's Hearing Center helps patients from birth through adulthood hear and communicate better. The Mercy Hearing Center is staffed with caring professionals who provide diagnostic, treatment, rehabilitation and counseling services for people with hearing problems. Our licensed, certified audiologists hold advanced degrees in hearing assessment and rehabilitation of hearing loss.
Since we perform full diagnostic evaluations, we can alert your primary care physician of any potential medical concerns. We also provide your physician with a detailed report of test results and recommendations. We are happy to be part of your doctor’s total health care team.
We provide hearing care services in Springfield and Agawam.
The Mercy Hearing Center is easily accessible to individuals seeking hearing aid fitting, service and repairs. Convenient appointments are available by calling Mercy's Hearing Center.
Pediatric testing is our specialty. We test many young patients who cannot be tested accurately elsewhere. Our support group for parents and families of hearing-impaired children fills a unique need in Western Massachusetts.
|Monday||8:00 am - 5:00 pm by Appointment|
|Tuesday||8:00 am - 5:00 pm by Appointment|
|Wednesday||8:00 am - 5:00 pm by Appointment|
|Thursday||8:00 am - 5:00 pm by Appointment|
|Friday||8:00 am - 5:00 pm by Appointment|
“They're warm and friendly and give more than 150%! Highly recommended.”
“The receptionist was friendly. The best part was Dr. Brown - she was very knowledgeable and friendly.”
“If I have a problem they are good to get you in right away. Everyone is pleasent and very helpful. Marelyn is ...” more »
“Courteous professional service.”
“I have been a patient of Mercy Hearing Center for many years. I am extremely pleased with my longstanding ...” more »
“The receptionist was the best. ”
“I like the care and knowing what they're doing.”
“Professional, friendly, very helpfull, kind. They listen to us when we are speaking. LOVE THEM.”
“I like their honesty & kindness, my confidence in Marilyn and their location.”
“I like dealing with young professional staff.”
“Very friendly and very thorough. They are very good with elderly patients.”
“I like the casual and pleasant atmosphere of the front office staff. Angie and Marilyn are both very pleasant ...” more »
“I liked everything, especially the thoroughness of the examination.”
“Fast, friendly service and knowledgeable audiologist.”
“They were very caring and concerned. They also made sure that the other care giver and dr. were on board.”
“I would recommend Mercy Hearing Center to others.”
“Very helpful, comm presentation, detailed direction, I am very happy.”
“I like that it's close to West Springfield (rather than Springfield.) Everyone has been very attentive and ...” more »
“I like the patience, kindness. Spend a lot of time with you, really explains everything well. Have worn aids a ...” more »
“You don't have to go to Springfield, MA - everyone is great here. I have been going here for a long time and I ...” more »
“My audiologist is competent, pleasant and communicative. Charges seem to me to be reasonable.”
“They were very helpful.”
“I've been a customer of Mercy Hearing Center for 30 years and I've never thought of going anywhere else. The ...” more »
“I like their patience and skill with my hearing aid service.”
“I like their service, personality, knowledge. The focus is on the needs of the patient and not on the selling ...” more »
“I like the amount of information they gave me.”
“Prompt, friendly service. Professional expertise. Very knowledgeable. I've been coming here for over 20 years.”
“They're very caring and aim to please. I'm a satisfied patient!”
“Friendly, no-pressure service.”
“I like their quality of service.”
“I liked everything. Very professional, thorough and comfortable. I am very confident when I leave that I had ...” more »
“I liked everything - service, quality, professionalism.”
“I like their service, attentiveness, friendly people.”
“Marilyn is efficient, fun and thorough.”
“I like how they care for my needs and their competence in helping me decide which units were best for my needs ...” more »
“I was treated very well by Marilyn Perreault, my audiologist. I am 95 years old and Marilyn treats me with ...” more »
“Their service and location. When I need something done they take care of it for me!”
“I love how friendly everybody is and how they are always here when I need them. They listen to the patient's ...” more »
“I liked the product, the honesty of the people, the professionalism of the people and the awesome service!”
“The service is wonderful. Very informative. I was guided through the whole process. the staff was very ...” more »
“I liked the professionalism and the manner in which they treat you. You're more than a patient/client, you're ...” more »
“The receptionist and person who fitted my hearing aid were excellent!”
“Marilyn was very professional in handling my hearing test and purchase of two hearing aids. Angie was ...” more »
“I liked everything!!”
“Lois has been very helpful and encouraging today! This is a beautiful office!”
“I liked everyone, they were all very nice. The place was clean and comfortable. ”