Mercy Hearing Center - Agawam

(95 Reviews)
Call: (413) 203-4740
200 Silver St Unit 102 Agawam, MA 01001

Clinic staff

Lois Osetek


Clinical Audiologist Lois Osetek is the manager of Mercy Hearing Center.  She has been helping people hear better for over 35 years. She holds a Certificate of Clinical Competence from the American Speech Hearing Association. She earned her Bachelor of Science (BS) in Communication Disorders from the University of New Hampshire and her Master of Science (MS) in Audiology from Idaho State University.  


Marilyn Perreault


Marilyn Perreault has been helping people hear better for over 30 years.  She earned her Bachelor of Arts (B.A.) in Communication Disorders and her Master of Arts (M.A.) in Audiology from the University of Massachusetts, Amherst.

Clinic reviews

Read 95 verified patient reviews for Mercy Hearing Center - Agawam! Their average review score is 4.93 () from 95 reviews.

Write a review

“While we find the actual clinical staff and services good, the receptionist pretty much ruins our visits with her attitude. It doesn't matter if it is my wife or me, there is always a snippy response with her. At first, we thought she was having one bad day, but this is a consistent way she handles herself with clients and their family. We don't need this. Please address this with her.”

06/26/2017    Review submitted online
2 out of 5 1.

Official Response from Mercy Hearing Center - Agawam:
“Dear Greg J., Thank you for letting us know of your concerns. We are so sorry to hear that you have had some bad encounters. While most of our patients provide very positive responses regarding our reception staff; we are always striving to ensure all patients have a good experience. We have discussed your concerns with our staff and hope that your next experience is a good one! Again, thank you for taking the time to reach out to us. ”
Received 07/20/2017

“I like the location and fine service. ”

of Agawam, MA   
05/24/2017    Review received via mail
5 out of 5 1.

“I liked everything about it.”

of Agawam, MA   
04/17/2017    Review received via mail
5 out of 5 1.

“Excellent service. ”

of Westfield, MA   
03/22/2017    Review received via mail
5 out of 5 1.

“Fast service, very friendly personnel and quality products. ”

of East Otis, MA   
03/22/2017    Review received via mail
5 out of 5 1.

More Reviews

More information

About this clinic

Mercy's Hearing Center helps patients from birth through adulthood hear and communicate better. The Mercy Hearing Center is staffed with caring professionals who provide diagnostic, treatment, rehabilitation and counseling services for people with hearing problems. Our licensed, certified audiologists hold advanced degrees in hearing assessment and rehabilitation of hearing loss.

Since we perform full diagnostic evaluations, we can alert your primary care physician of any potential medical concerns. We also provide your physician with a detailed report of test results and recommendations. We are happy to be part of your doctor’s total health care team.

We provide hearing care services in Springfield and Agawam.

Clinic services

The Mercy Hearing Center is easily accessible to individuals seeking hearing aid fitting, service and repairs. Convenient appointments are available by calling Mercy's Hearing Center.

Our services:

  • Hearing screening/identification
  • Diagnostic hearing evaluations
  • Rehabilitative and support services
  • Digital/programmable hearing aid evaluations
  • Hearing aid sales, repairs and service
  • Assistive listening device information and sales
  • Counseling and information for families
  • Community education
  • Industrial testing/consultation
  • High-risk diagnostic center for infants and toddlers
  • Computerized measurement of brain wave activity to sound (BAER)
  • Central auditory processing evaluations

Pediatric Services:

Pediatric testing is our specialty. We test many young patients who cannot be tested accurately elsewhere. Our support group for parents and families of hearing-impaired children fills a unique need in Western Massachusetts.

Call this clinic today!

(413) 203-4740

Hours of operation

Monday 8:00 am - 4:30 pm
By appt.
Tuesday 8:00 am - 4:30 pm
By appt.
Wednesday 8:00 am - 4:30 pm
By appt.
Thursday 8:00 am - 4:30 pm
By appt.
Friday 8:00 am - 4:30 pm
By appt.

Accepted forms of payment

  • Visa
  • MasterCard
  • Discover
  • Cash
  • Check
  • Debit
  • Financing available for those who qualify