Dana Brinkmeyer is an experienced licensed hearing instrument specialist.
Read 3 verified patient reviews for EarCare Hearing Aid Centers - Wichita Central! Their average review score is 4 () from 3 reviews.
“She made my daughter feel comfortable.”
“Earcare appointment 26 March 2015 Unfortunately we did not have the opportunity to visit with the doctor. We did meet her in passing and she seemed very nice. However, we cannot say the same for the office receptionist. We arrived very early for our appointment approximately 30 minutes before the scheduled time. A bit earlier than we intended, but the idea was to get there and take care of any initial paperwork that always needs done when you first visit a care provider. This is where it started to go poorly. When we arrived we were not checked in as was expected. We were instead escorted to the waiting room were we sat for the next 30 minutes. There was coffee and water available and the room was comfortable with the exception to the temperature which was at 66 degrees per the thermostat. The doctor was with a patient and left the examining room to go to the front office. This was our brief encounter with her. She greeted us and informed us she would be with us soon. She seemed very pleasant. She entered the office and we could over hear when she inquired about us and the receptionist responded that she had not yet checked us in. A few minutes pass and the receptionist enters the waiting room with a clipboard with paperwork. We are now more than 30 minutes into our experience and a few minutes past our scheduled appointment time. The receptionist sits in a chair next to us and begins to ask questions. I at this time inquired as to why we could not have completed this portion of the check in process when we first arrived. Her response was that the paperwork would not take very long and that your appointment time wasn’t until 10:30. I responded that it is normal to arrive a bit early to complete any needed paperwork prior to the appointment time. She then returned with “I didn’t ask you to come early”. My response at this time was to the effect of we won’t deal with people that don’t value our time or appear to want our business. There are other providers. We then left the office. How this should have gone is really simple and it is how it is done 99% of the time. We arrive early to our appointment. The front desk person checks us in and provides us with any necessary paperwork that you usually have on first time visits. We complete the documents, return them to the receptionist and sit in the waiting room until we are called. At this point the time between completing the check in process and the appointment time is on us. Waiting until after our scheduled appointment time to come and start the check in process is unacceptable. I did leave out one very important part. With exception to the patient in the examining room, the doctor and office personnel, we were the only other patient there. We could have been considerably more understanding if they were busy doing anything…at all. A 3 rating? We unfortunately didn’t get to experience everything Earcare had to offer and we didn’t feel it was fair to rate them poorly based on our experience with one person. We won’t say we would never do business with Earcare, but we will not be going to that office to be sure. ”
Official Response from EarCare Hearing Aid Centers - Wichita Central:“Dear James, this is Dana Brinkmeyer, licensed hearing instrument specialist and office manager, at EarCare, in central Wichita. We appreciate you giving us this feedback. Here at EarCare we take patient satisfaction and customer service very seriously and we are very sorry that your experience did not meet your expectations. We have resolved the issue you encountered with training and discussion. Sometimes how we say something, can come across the wrong way, and we by no means meant to offend you or your wife. As we discussed in our subsequent conversation, we apologize that you and your wife were inconvenienced and we do hope that you'll let us make it up to you both, in the future.”
“They really care that you have a good experience getting use to the hearing aids. I had a problem with one of them, they kept working until the problem was resolved. I enjoy hearing better and knowing when there is a problem they will take care of it. Would recommend them to anyone having hearing issues. ”
About this clinic
At EarCare Hearing Aid Centers, our patients come first.
Devotion and love for family set founder Tim Brecheisen on a quest to help those suffering from hearing loss. Tim has battled a personal experience with hearing loss and one of his children has worn hearing aids most of his life.
Tim opened the first Ear Care office in 1984. Since then, EarCare has grown to 15 offices in three states. EarCare offers a variety of hearing instruments containing the highest quality, state-of-the-art technology in several styles. With every hearing aid fit, customers are guaranteed that a licensed specialist will work to maximize the effectiveness of the instrument through a process of aural rehabilitation and ongoing services.
At EarCare, our patients are treated like part of the family!
Free hearing tests - Discover if you really need hearing aids
Complimentary clean and check on first initial visit - No matter where you purchased your hearing aids
Free follow up care - With the purchase of your new hearing aids
Free video otoscopy - Painless procedure helps you to see what is going on in your ears
Hearing aid sales – The best digital hearing aids from the top manufacturers
Hearing aid repairs
Hearing aid programming and adjusting
Hearing aid batteries
Hearing aid accessories
Custom ear protection
Custom swimmers ear plugs
Plus much, much more…
Call this clinic today!
|Monday||9:00 am - 5:00 pm|
|Tuesday||8:00 am - 5:00 pm|
|Wednesday||8:00 am - 5:00 pm|
|Thursday||8:00 am - 5:00 pm|
|Friday||8:00 am - 5:00 pm|
Accepted forms of payment
- American Express