Ross Hearing Centers - Merrillville

(7 Reviews)
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1609 E 80th Ave Merrillville, IN 46410

Clinic staff

Diane Voelker


Diane Voelker is a very capable and experienced audiologist who is committed to helping people with hearing impairments. She has been serving the hearing impaired since 1978 and founded Ross Hearing Center in 1983 to help her fulfill this commitment.

She graduated summa cum laude with a B.S. degree in Communicative Disorders and summa cum laude with an M.S. degree in Audiology from the University of Wisconsin. She holds a Certificate of Clinical Competence from the American Speech Language and Hearing Association. She is also a Fellow of the American Academy of Audiology.

Carol Punday


Carol Punday has been practicing audiology for 22 years. She earned both her Bachelors and Masters degrees at The Pennsylvania State University. She is a fellow of the American Academy of Audiology. Ms. Punday specializes in adult aural rehabilitation and the fitting of hearing aids. She has helped thousands of patients and their families reconnect through better hearing. Providing the best care possible in a caring manner is her goal.

Clinic reviews

Read 7 verified patient reviews for Ross Hearing Centers - Merrillville! Their average review score is 4 () from 7 reviews.

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Ross Hearing Centers - Merrillville

“I went and got my initial hearing test that was supposed to be free. They wanted to charge me $6000 for hearing aids, they told me what hearing aids to get. I found a company online that would sell me the hearing aids for $2000 and set them up for free, while she was going to charge me $1000 and when I went to get my free hearing test, they charged me $120 because I wasn't going to buy their $6000 hearing aids. She told me what to get, and she said she would charge me $1000 to have them set them up, and this other company said they would do it for free, all I needed was my hearing test that she took, that was supposed to be free. First, they didn't want to give it to me, so I called up my lawyer and I found out they had to give it to me, so I went in and they charged me $120. Initially, my experience there was very good but once they found out I wasn't going to buy their $6000 hearing aids, it became a 1, the worst. They advertise a free hearing evaluation and I went in there because other places were charging a hundred and some dollars for one. I asked if it was free, they said yes, but when I didn't use their services for the hearing aids, it costed me what the other places wanted. I don't recommend them to anyone. ”

of Hobart, IN   
Review verified by phone
1 out of 5 1.

Official Response from Ross Hearing Centers - Merrillville:
“Dear Michael, Thank you for your feedback. Here at Ross Hearing Centers, we take patient satisfaction very seriously. We apologize that your experience here did not meet your expectations. We feel that there may have been a misunderstanding; we offer free basic hearing evaluations and provide the results of that to patients at no cost when requested. When a patient requests a comprehensive audiological examination for the purpose of the dispensing of hearing aids, there is a cost associated with that level of testing and the copies of those results are included, when requested, at no additional charge. When a patient's hearing loss can be helped with hearing aids, we recommend specific devices based on that individual's loss, lifestyle needs and budget. When there are prohibitive budget constraints, we are sometimes able to refer patients to various programs where they might be able to acquire hearing help at no cost, if eligible. Unlike hearing aids purchased online, the cost of hearing aids purchased directly from us includes annual screenings, updates in programming, cleanings and batteries for the lifetime of the hearing aids. This ensures we keep our patients happy and hearing as best as they can. Our hearing aid services are provided by licensed professionals with years of specific education and clinical experience. These services have significant value. We also do offer programming and professional dispensing services for hearing aids that were acquired elsewhere; for those services, we charge customary professional fees. If you have any additional questions or if there is anything else we can do to serve your hearing needs, please don't hesitate to call our office. Sincerely, Irena Popovich, Director of Operations - Official Response from Ross Hearing Centers - Merrillville”
Ross Hearing Centers - Merrillville

“She was courteous & informative.”

of Gary, IN   
Review verified by phone
5 out of 5 1.
Ross Hearing Centers - Merrillville

“She was patient. ”

of Merrillville, IN   
Review verified by phone
4 out of 5 1.
Ross Hearing Centers - Merrillville

“Very commercial. Old era (high) pricing.”

of Portage, IN   
Review submitted online
3 out of 5 1.

Official Response from Ross Hearing Centers - Merrillville:
“At Ross Hearing we pride ourselves on providing hearing solutions customized to an individual's lifestyle, needs and budget.”
Ross Hearing Centers - Merrillville

“She's very patient, communicated very clearly, friendly. ”

Review verified by phone
5 out of 5 1.

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More information

About this clinic

Ross Hearing Centers are here to help you enjoy better hearing. Here, you can be assured that you'll get the most caring and best possible treatment. Our friendly receptionists are waiting to greet you as you enter our offices or call on the phone for appointments.

Friendly and helpful service extends into every facet of our Hearing Centers. Our primary concern is giving you the best service and the best solutions to the hearing difficulties you may be experiencing.

Our experienced, caring and professional audiologists and staff are experienced at helping people hear better.  Isn't it time to begin hearing what you've been missing?

We have offices in Danville, IL and both Valparaiso and Merrillville, IN to serve the entire region.

Clinic services

Ross Hearing Centers are proud to offer a wide range of expert hearing care services including:

  • Hearing screenings
  • Complete hearing tests
  • Hearing aid evaluations
  • Hearing aids – A wide selection of top-quality digital hearing instruments from the best manufacturers
  • Computerized hearing aid fittings to ensure proper amplification
  • Hearing aid accessories
  • Assistive Listening Devices (ALDs) including amplified telephones for people who are hearing impaired
  • Hearing aid service including cleaning, checks, maintenance and repairs
  • Hearing aid batteries
  • Custom earmolds for hearing aids and earplugs for swimming and hearing protection

Call this clinic today!

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Hours of operation

Sunday Closed
Monday 8:30 am - 5:00 pm
Tuesday 8:30 am - 5:00 pm
Wednesday 8:30 am - 5:00 pm
Thursday 8:30 am - 5:00 pm
Friday 8:30 am - 5:00 pm
Saturday Closed

Accepted forms of payment

  • Visa
  • MasterCard
  • Cash
  • Check
  • Debit