Terence Russell graduated from San Jose State University with a degree in Audiology and Speech Pathology. In addition to continuing his education, he is a member of the American Academy of Audiology and the Academy of Dispensing Audiologists. His professional passion comes from helping patients improve their quality of life. Terence also enjoys being involved in the Santa Cruz community and serves as a guest speaker to various senior groups regarding geriatric health and is the Director of Audiology for the Hearing Aid Center.
Elaine Loring, HIS, chose a career as a hearing instrument specialist after recognizing a desire to help others in a practical way. She devotes one-on-one time with her patients in order to provide customized, quality care, relying on advances in hearing aid technology to bring her clients cutting-edge solutions for their hearing loss. Elaine is active in the community and enjoys spending time outdoors, particularly bird watching. When she isn’t enjoying nature you can find her antiquing with friends or coordinating neighborhood events.
With degrees from A.T. Still University and Brigham Young University, Ruth serves as the Director of Clinical Audiology for Santa Cruz Ear, Nose and Throat Medical Group. As a diagnostic specialist, Ruth identifies the extent and damage of hearing loss and helps patients come to the appropriate steps to correct the problem. In addition to her work, Ruth is active in the community and serves as a consultant to Dominican Hospital’s newborn hearing screening program, is a guest lecturer on tinnitus, pediatric audiology and auditory processing disorders, and is a taxi driver to her six children.
Read 23 verified patient reviews for Santa Cruz Ear Nose and Throat Hearing Aid Center! Their average review score is 4.7 () from 23 reviews.
“She was very personable, and she was genuinely caring.”
“She was really awesome, very thorough, very good with kids, which is really nice since my son is 4.”
“She knew what she was doing. It was quick. She went over the results. ”
“Their attempt to get me to purchase the most expensive hearing aids when I don't have that much hearing loss was a total turn off. ”
Official Response from Santa Cruz Ear Nose and Throat Hearing Aid Center:“We apologize for the misunderstanding Sharon experienced. While we cannot make specific responses about any individual patient I can explain the process. Our goal is to have the highest level of satisfaction in hearing quality. We are all familiar with people who have purchased hearing aids that they don't like and refuse to use. This is often because the wrong hearing aid was prescribed. Our audiologists and dispensers go over a variety hearing rehabilitation options. Many patients find it hard to understand the difference between the quality of different hearing aid products. Because of the higher cost of the upper end hearing aids we offer free demo trials of a week with these. That gives patients an opportunity to "test drive" a high end product. When they return to discuss the experience we discuss with them whether this is the direction they wish to pursue or would they prefer a mid or lower level unit. If they opt for the latter they still have a trial period but if they find the lower cost hearing aid doesn't meet their expectations they are able to reconsider the higher end aid. We have had literally decades of experience dispensing hearing aids and we receive consistently positive feedback that this leads to the best results in our patients. We survey every patient who purchases hearing aids in our practice and over the past 10 years we have a 97.5% rating of excellent care by our patients. While we regret any negative experience of any customer we strive for excellence with every person we care for.”
“He was thorough, he explained things well.”
About this clinic
With more than 25 years of experience, the audiologists at Santa Cruz Ear, Nose and Throat Medical Group are dedicated to providing patients quality treatment involving disorders of the head and neck. Our doctors and audiologists have a passion for serving the community around them, that's why we specialize in disorders of hearing and balance issues, sinus disease, head and neck cancers, and even pediatric issues such as ear infections. We're proud of the experience we provide, let us help you today!
Santa Cruz Ear, Nose and Throat Medical Group offers a wide variety of hearing health care solutions for individuals of all ages. Our professionals are skilled in:
- Childhood hearing loss and diagnosis
- Adult hearing loss and diagnosis
- Hearing aid selection and provision
- Tinnitus evaluation and management
- Live speech mapping
Call this clinic today!
|Monday||9:00 am - 5:00 pm|
|Tuesday||9:00 am - 5:00 pm|
|Wednesday||9:00 am - 5:00 pm|
|Thursday||9:00 am - 5:00 pm|
|Friday||9:00 am - 5:00 pm|
Accepted forms of payment