California Ear Institute and Global Hearing, Inc

"Hear for your future"
(1 Review)
Call: (650) 494-1000
1900 University Ave Ste 101 East Palo Alto, CA 94303

Clinic staff, Kelly.jpg

Kelly Ewing

Au.D., CCC-A

Kelly is a California state and American Speech and Hearing Association licensed Audiologist who earned her Masters degree from San Diego State University and her Doctorate in Audiology through Salus University, George S. Osborne College of Audiology. She received her Audiology fellowship training at the California Ear Institute and is a member of both ASHA and the American Academy of Audiology. Dr. Ewing is currently the Director of Diagnostic Audiology and sees patients in both the diagnostic audiology department at the California Ear Institute and hearing device and cochlear implant patients of all ages through Global Hearing, Inc., Theresa.jpg

Theresa Wilksen

Au.D., CCC-A

Theresa has been a practicing audiologist since 1980. She earned her Masters degree from the University of Nebraska-Lincoln and her Doctorate from Salus University, Pennsylvania. She has provided diagnostic and rehabilitative services for a variety of populations which include members of the Sioux and Assiniboine tribes of Montana and Aboriginal tribes in Far North Queensland, Australia. She serves as a Subject Matter Expert and Proctor for the California Speech-Language Pathology, Audiology, and Hearing Aid Dispensers Board. Dr. Wilksen currently sees hearing device patients of all ages through Global Hearing, Inc.

Suzie Keeler


Suzanne is a Hearing Aid Dispenser, licensed by the State of California since April 2003. She specializes in selection, fitting, programming, and service of hearing instruments. Suzanne is also an examiner with California's Hearing Aid Dispensers Board.

Clinic reviews

Read 1 verified patient review for California Ear Institute and Global Hearing, Inc! Their review score was 1 () from 1 review.

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California Ear Institute and Global Hearing, Inc

“Based on my experience this place is all about taking your money away from you and giving you minimal service until the contract is expired and they can take their money and run. I paid for hearing aids and I still can't use them. They have not been able to make them work and when I sent them to the manufacturer, the manufacturer told them that they are bad hearing aids. California Ear Institute never figured out that they were bad. They were telling me it is my brain that is not getting used to it. They do not care about the patients. ”

of Palo Alto, CA   
Review submitted online
1 out of 5 1.

Official Response from California Ear Institute and Global Hearing, Inc:
“It is California Ear Institute's desire and goal to give the best possible care to each patient that visits our clinic, so we are very sorry you were not satisfied with the services you received at our office. When a patient purchases hearing devices, California law allows 30 days from the purchase date for the patient to return the devices for any reason as outlined in the written and patient signed purchase agreement. During the trial period, it is CEI's policy to run verification measures of the hearing device while in the patient's ear to verify proper function and amplification. At the end of 30 days, if a patient chooses to keep the devices, the sale becomes final. After a thorough examination of documentation related to your complaint following your desire to return your hearing devices 22 months after their purchase, the California Medical Board determined that no action is required by CEI. We are honoring the Board's decision and recommendation. Thank you for your consideration of our position.”

More information

About this clinic

We were founded in 1968 as one of the first practices to be dedicated solely to hearing health care in the United States. The California Ear Institute has provided more than a half of a million visits for patients with surgical, medical, hearing aid, cochlear implant, facial nerve disorder and cranial base disorder needs. California Ear Institute is Northern California's premier site for treatment of ear related disorders and is highly ranked among the world's centers of excellence specializing in hearing and balance related disorders.

Clinic services

Our services include:

  • Hearing device consultations, fittings, programming, and basic repairs
  • Lyric invisible extended wear device
  • Implantable devices such as cochlear implants
  • Implantable Baha/Ponto bone conduction devices (or non-implantable worn on a headband)
  • Tinnitus management
  • Basic hearing evaluations
  • Comprehensive audiologic evaluations
  • Vestibular (balance) diagnostic testing
  • Middle ear disorders such as cholesteatomas and otosclerosis
  • Atresia/microtia
  • Acoustic Neuroma

For a complete list, please visit our website 


Call this clinic today!

(650) 494-1000

Hours of operation

Sunday Closed
Monday 8:00 am - 5:00 pm
By appt.
Tuesday 8:00 am - 5:00 pm
By appt.
Wednesday 8:00 am - 5:00 pm
By appt.
Thursday 8:00 am - 5:00 pm
By appt.
Friday 8:00 am - 5:00 pm
By appt.
Saturday Closed

Accepted forms of payment

  • Visa
  • MasterCard
  • Discover
  • Cash
  • Check
  • Debit