California Ear Institute and Global Hearing, Inc

"Hear for your future"
(1 Review)
Call: (650) 494-1000
1900 University Ave Ste 101 East Palo Alto, CA 94303
http://www.californiaearinstitute.com

Clinic staff

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Collyn Gallant

AuD, FAAA

Dr. Collyn Gallant is a licensed audiologist at California Ear Institute. She earned her bachelor’s degree from the University of Massachusetts Amherst and her doctorate in audiology from both San Diego University and the University of California San Diego joint doctoral program. Dr. Gallant is a member of the American Academy of Audiology. She sees patients at the California Ear Institute for audiology appointments and the Global Hearing, Inc facility for cochlear implant patients.  

Theresa Wilksen

Au.D., CCC-A

Dr. Theresa Wilksen is the Dispensing Audiologist who serves patients at the Global Hearing, Inc. facility. She earned a master’s degree from the University of Nebraska, Lincoln and her doctorate in audiology form Salus University.  Dr. Wilksen serves as a Subject Matter Expert and Proctor for the California Speech-Language Pathology, Audiology, and Hearing Aid Dispensers Board.

Suzanne Keeler

HIS

Suzanne Keeler is our Audiology Assistant and a licensed Hearing Aid Dispenser. She is licensed by the State of California and an Examiner in the California Hearing Aid Dispensers Board. Suzanne specializes in selecting, fitting, programming and servicing hearing instruments. 

Clinic reviews

Read 1 verified patient review for California Ear Institute and Global Hearing, Inc! Their review score was 1 () from 1 review.

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“Based on my experience this place is all about taking your money away from you and giving you minimal service until the contract is expired and they can take their money and run. I paid for hearing aids and I still can't use them. They have not been able to make them work and when I sent them to the manufacturer, the manufacturer told them that they are bad hearing aids. California Ear Institute never figured out that they were bad. They were telling me it is my brain that is not getting used to it. They do not care about the patients. ”

of Palo Alto, CA   
Review submitted online
1 out of 5 1.

Official Response from California Ear Institute and Global Hearing, Inc:
“It is California Ear Institute's desire and goal to give the best possible care to each patient that visits our clinic, so we are very sorry you were not satisfied with the services you received at our office. When a patient purchases hearing devices, California law allows 30 days from the purchase date for the patient to return the devices for any reason as outlined in the written and patient signed purchase agreement. During the trial period, it is CEI's policy to run verification measures of the hearing device while in the patient's ear to verify proper function and amplification. At the end of 30 days, if a patient chooses to keep the devices, the sale becomes final. After a thorough examination of documentation related to your complaint following your desire to return your hearing devices 22 months after their purchase, the California Medical Board determined that no action is required by CEI. We are honoring the Board's decision and recommendation. Thank you for your consideration of our position.”

More information

About this clinic

We were founded in 1968 as one of the first practices to be dedicated solely to hearing health care in the United States. The California Ear Institute has provided more than a half of a million visits for patients with surgical, medical, hearing aid, cochlear implant, facial nerve disorder and cranial base disorder needs. California Ear Institute is Northern California's premier site for treatment of ear related disorders and is highly ranked among the world's centers of excellence specializing in hearing and balance related disorders.

Clinic services

Our services include:

  • Hearing device consultations, fittings, programming, and basic repair
  • Cochlear implants
  • Implantable Baha/Ponto bone conduction devices (or non-implantable worn on a headband)
  • Tinnitus management
  • Basic hearing evaluations
  • Comprehensive audiologic evaluations
  • Vestibular (balance) diagnostic testing
  • Middle ear disorders treatment

Call us today to schedule your appointment the better hearing. 

 

Call this clinic today!

(650) 494-1000

Hours of operation

Sunday Closed
Monday 8:00 am - 5:00 pm
By appt.
Tuesday 8:00 am - 5:00 pm
By appt.
Wednesday 8:00 am - 5:00 pm
By appt.
Thursday 8:00 am - 5:00 pm
By appt.
Friday 8:00 am - 5:00 pm
By appt.
Saturday Closed

Accepted forms of payment

  • Visa
  • MasterCard
  • Discover
  • Cash
  • Check
  • Debit
  • Insurance accepted, please call for details