ADA: Wells Fargo to Provide Compensation to Victims of Disability Discrimination

Wells Fargo & Company Reaches Settlement with the Department of Justice Over Disability Discrimination

Are you eligible to file a claim for compensation? Deadline to file is January 12, 2012.

Washington, D.C. – On May 31, 2011, Wells Fargo & Company (including Wachovia) reached a settlement with the U.S. Department of Justice that requires Wells Fargo to compensate individuals who experienced disability discrimination in violation of Title III of the Americans with Disabilities Act (ADA) when trying to call Wells Fargo, visit one of Wells Fargo’s banks or retail stores, or otherwise access Wells Fargo Services.

The settlement includes not only Wells Fargo and/or its employees or contractors at Wells Fargo banking branches, Wells Fargo Advisors (brokerage services), Wells Fargo Home Mortgage, Wells Fargo’s credit card services, but also Wachovia and/or its employees and contractors.

If you think you have been discriminated against, contact the U.S. Department of Justice at or 1.866.708.1273 (voicemail). Provide your name, address, e-mail address, and day and evening telephone numbers. To learn more about the Wells Fargo claims process, visit: The claim period covers any disability discrimination on or before May 31, 2011.

Disability discrimination includes the failure to provide appropriate auxiliary aids and services to ensure effective communication. If you are hard of hearing or deaf, are blind or have low vision, or have a speech disability and needed help to communicate with Wells Fargo but were denied such help, you may have been discriminated against.

Here are some examples of auxiliary aids or services you may have needed and should file a claim about if any were denied: acceptance of calls made through relay services; computer-assisted real-time transcription; qualified oral or sign language interpreters; qualified readers; documents in alternate formats (Braille, large print, audio format, accessible electronic format); assistance filling out forms; raised-line checks; and accessible ATMs.

Source: Hearing Loss Association of America

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