Oticon Alta

Ten Digit Number Deadline for Video Relay and IP Relay Services Extended

A just-released FCC order extends from June 30 to November 12, 2009, the deadline by which users of video relay and IP relay services must register for ten-digit numbers in order to be able to complete non-emergency calls. The extension is being granted to allow additional time for outreach to consumers, as well as to address any unresolved technical issues associated with the transition to ten-digit numbering.

Since December 31, 2008, VRS and IP Relay users have been able to obtain ten-digit telephone numbers by registering with a Relay provider. With a ten-digit number, VRS and IP Relay users can:

  • make an emergency call through their Relay provider and have the call, along with the ten-digit number and location information, automatically route to the appropriate public safety answering point, or "911 call center," so that emergency personnel can be dispatched.
  • receive calls from voice telephone users calling the ten-digit number. (The caller does not need to know the VRS or IP Relay user's IP address to make the call.)
  • make a call directly to, or receive a call directly from, another person using VRS or IP Relay equipment by dialing a ten-digit number.

Persons who use VRS and/or IP Relay are reminded to complete the process of registering with the VRS or IP Relay default provider of their choice as soon as possible, and no later than November 12, 2009. After November 12, 2009, all VRS and IP Relay users must be registered with a default provider in order to place a non-emergency call through any VRS or IP Relay provider. In addition, VRS and IP Relay providers will no longer complete calls to a user's former "proxy" or "alias" number that may have been previously obtained from a provider after November 12, 2009.

For more information please visit: www.fcc.gov/cgb/dro/trs.html or contact via telephone: 1-888-CALL-FCC (   1-888-225-5322   ); TTY: 1-888-TELL-FCC (   1-888-835-5322   ); Fax: 1-866-418-0232

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