Faqs on Hearing Aid Servicing & Care

Hearing aid repairs are best completed by the hearing aid manufacturer. Take your hearing aid to your local hearing center to have it sent in for repair.

Certain common elements can cause damage to hearing aids and require them to be repaired. With simple cleaning and care steps, hearing aid repair can be prevented.

I have a patient with BTEs. Within 2-weeks of use, his earmold tubes turn smokey-gray color. I've used Westone 13 Thick clear and Disappear tubing. Do you have any suggestions on how to keep the tubing from getting discolored so quickly? He does not pers

I have used baby wipes to clean my ear molds as advised but unfortunately I cannot get remove the stain from the ear wax. Can you please advise me if there is a cleaning solution which can be used to remove these brown stains, and where I can purchase it?

How can you prevent or keep the hearing aids and ears from having a very awful smell?

Please tell me the best way to clean and disinfect hearing aids? And, what can you tell me about the transmission of disease via hearing aids? Thanks.

I wear In-the-Ear (ITE) hearing aids. How should I keep them clean? Is there a recommended cleaning protocol for everyday use and is it OK to use some sort of hand wipes?

I wear In-the-Ear hearing aids. How should I keep them clean? I know I am not supposed to get them wet, but can I use hand wipes?

My hearing aid has been sent back to the manufacturer for repair three times in the last year and a half. Each time it comes back, the manufacturer reports that the problem was earwax. Is this possible? If so, what can I do to prevent this problem from

I am working with a 17 year old who plays hockey and would like to wear his hearing aids on the ice. Can you advise on how best to manage moisture and potential for damage?

What is the frequency of hearing aid repair for new hearing aids manufactured in the USA? What are the primary sources of hearing aid failure?